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Assessing the Financial
Impact of a Data Breach

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Assessing the Financial Impact of a Data Breach
Logistics

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 We will answer questions at the end of the event. But feel free to
 ask questions at any time.

 A link to the webinar recording will be e-mailed shortly after the
 event, and it will be available on-demand at: www.anx.com




   Every attendee receives               One attendee will receive a                           All series attendees will be
   a $5 Starbucks Gift Card            $50 Amazon.com Gift Certificate                         Entered to win a Kindle Fire

                    CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Assessing the Financial Impact of a Data Breach
Presenter




                                                               John Roskoph
                                                               Enterprise Security
                                                               Consulting Manager




            CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




                                                               $63
                                                              Billion
                                                                                             Raymond James Estimate



               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




$204
  per record
                  Ponemon Institute



               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




$31 million

$750,000
                                    Ponemon Institute study
               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




$31 million

$750,000
                                    Ponemon Institute study
               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




$6.75 million
   Average total (2009)




               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
A Data Spill




  of small businesses that experience a customer
  data breach go out of business within the year


               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What type of data was lost?



     Driver’s License
             Number
                                                                           29%

      Social Security
      Number (SSN)                                                                  33%

          Credit or
    Payment History                                                                                41%

  Credit Card or Bank
Payment Information                                                                                         45%

       Password/PIN                                                                                              48%
                        0%                10%                  20%                   30%                 40%           50%

                        CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What were the most negative consequences of breach?


  Customer Turnover                                                         28%

       Unfavorable
     Media Coverage                                                           30%

         Legal Action                                                                  34%

             Loss Of
    Customer Loyalty                                                                                 41%

  Loss of Productivity                                                                                            50%
                           0%                 10%                 20%                   30%                 40%         50%

                         CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
THE THREE PILLARS OF PCI
Effects on Brand




                                     Level 4
                                      90%
 Average 1 year to restore brand reputation

                   CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   13
Accessing the Financial Impact of a Data Breach
Response




                           $204
                                                 +
                     1 Year
           CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
Response




      =
                                      Companies responding
                                         more quickly

                                 Paying 54% more to do so



           CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach




    What
    Can I
      Do
           CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What Can I Do?




                 CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What Can I Do?




       QSA
      Step One
                 CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What Can I Do?




                                                                           PCI 12
                                                                                Step Two
                 CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
What Can I Do?




Protection

     Step Three
                 CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach




How much
  will this
  cost me
           CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach




  What can
   ANX do
    for me
           CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
Accessing the Financial Impact of a Data Breach
                  .com




Fully managed security
solutions featuring leading edge
security technology and expert
support                                                                                                         Powerful Software-as-a-
                                                                                                                Service solutions to simplify
                                                                                                                compliance and risk
                                                                                                                management




                                                  Fully managed connectivity
                                                  solutions to help business
                                                  communities securely
                                                  collaborate




                             CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.             23
Accessing the Financial Impact of a Data Breach
       .com




              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   24
Accessing the Financial Impact of a Data Breach
       .com




              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   25
Accessing the Financial Impact of a Data Breach
       .com




              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   26
Accessing the Financial Impact of a Data Breach
       .com


                                            Authentication of existing/new merchants

                                            Self-assessment questionnaire (SAQ)
                                            guidance

                                            Online merchant training

                                            Comprehensive reporting

                                            Continuous merchant compliance monitoring


All Presented under the Merchant Acquirer/ISO Brand

              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   27
Accessing the Financial Impact of a Data Breach
       .com




              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   28
Accessing the Financial Impact of a Data Breach
       .com




         Zero Breaches and Zero Core Outages

              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   29
Accessing the Financial Impact of a Data Breach
       .com




   Data
  Breach
Protection
 Program
              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   30
Accessing the Financial Impact of a Data Breach
       .com



         To Learn More About ANX

    E-mail us at                                                                Call us
  sales@anx.com                                                              877-876-6920

                                    Or visit us at
                                                                  .com

              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   31
Accessing the Financial Impact of a Data Breach
       .com




                   March 7: Using a Risk Assessment
                                               to become PCI Compliant




      Register at                                                                            .com

              CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   32
Accessing the Financial Impact of a Data Breach
Drawing and Questions



  E-mail us at
sales@anx.com

    Call us
 877-876-6920
                                                                         www.facebook.com/anxebusiness
 Or visit us at
                 .com                                                     anx


               CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.   33

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Accessing the Financial Impact of a Data Breach

  • 1. Assessing the Financial Impact of a Data Breach .com
  • 2. Assessing the Financial Impact of a Data Breach Logistics All lines are in listen-only mode. We will answer questions at the end of the event. But feel free to ask questions at any time. A link to the webinar recording will be e-mailed shortly after the event, and it will be available on-demand at: www.anx.com Every attendee receives One attendee will receive a All series attendees will be a $5 Starbucks Gift Card $50 Amazon.com Gift Certificate Entered to win a Kindle Fire CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 3. Assessing the Financial Impact of a Data Breach Presenter John Roskoph Enterprise Security Consulting Manager CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 4. Accessing the Financial Impact of a Data Breach A Data Spill $63 Billion Raymond James Estimate CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 5. Accessing the Financial Impact of a Data Breach A Data Spill $204 per record Ponemon Institute CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 6. Accessing the Financial Impact of a Data Breach A Data Spill $31 million $750,000 Ponemon Institute study CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 7. Accessing the Financial Impact of a Data Breach A Data Spill $31 million $750,000 Ponemon Institute study CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 8. Accessing the Financial Impact of a Data Breach A Data Spill $6.75 million Average total (2009) CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 9. Accessing the Financial Impact of a Data Breach A Data Spill CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 10. Accessing the Financial Impact of a Data Breach A Data Spill of small businesses that experience a customer data breach go out of business within the year CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 11. Accessing the Financial Impact of a Data Breach What type of data was lost? Driver’s License Number 29% Social Security Number (SSN) 33% Credit or Payment History 41% Credit Card or Bank Payment Information 45% Password/PIN 48% 0% 10% 20% 30% 40% 50% CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 12. Accessing the Financial Impact of a Data Breach What were the most negative consequences of breach? Customer Turnover 28% Unfavorable Media Coverage 30% Legal Action 34% Loss Of Customer Loyalty 41% Loss of Productivity 50% 0% 10% 20% 30% 40% 50% CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 13. THE THREE PILLARS OF PCI Effects on Brand Level 4 90% Average 1 year to restore brand reputation CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 13
  • 14. Accessing the Financial Impact of a Data Breach Response $204 + 1 Year CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 15. Accessing the Financial Impact of a Data Breach Response = Companies responding more quickly Paying 54% more to do so CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 16. Accessing the Financial Impact of a Data Breach What Can I Do CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 17. Accessing the Financial Impact of a Data Breach What Can I Do? CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 18. Accessing the Financial Impact of a Data Breach What Can I Do? QSA Step One CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 19. Accessing the Financial Impact of a Data Breach What Can I Do? PCI 12 Step Two CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 20. Accessing the Financial Impact of a Data Breach What Can I Do? Protection Step Three CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 21. Accessing the Financial Impact of a Data Breach How much will this cost me CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 22. Accessing the Financial Impact of a Data Breach What can ANX do for me CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved.
  • 23. Accessing the Financial Impact of a Data Breach .com Fully managed security solutions featuring leading edge security technology and expert support Powerful Software-as-a- Service solutions to simplify compliance and risk management Fully managed connectivity solutions to help business communities securely collaborate CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 23
  • 24. Accessing the Financial Impact of a Data Breach .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 24
  • 25. Accessing the Financial Impact of a Data Breach .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 25
  • 26. Accessing the Financial Impact of a Data Breach .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 26
  • 27. Accessing the Financial Impact of a Data Breach .com Authentication of existing/new merchants Self-assessment questionnaire (SAQ) guidance Online merchant training Comprehensive reporting Continuous merchant compliance monitoring All Presented under the Merchant Acquirer/ISO Brand CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 27
  • 28. Accessing the Financial Impact of a Data Breach .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 28
  • 29. Accessing the Financial Impact of a Data Breach .com Zero Breaches and Zero Core Outages CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 29
  • 30. Accessing the Financial Impact of a Data Breach .com Data Breach Protection Program CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 30
  • 31. Accessing the Financial Impact of a Data Breach .com To Learn More About ANX E-mail us at Call us sales@anx.com 877-876-6920 Or visit us at .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 31
  • 32. Accessing the Financial Impact of a Data Breach .com March 7: Using a Risk Assessment to become PCI Compliant Register at .com CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 32
  • 33. Accessing the Financial Impact of a Data Breach Drawing and Questions E-mail us at sales@anx.com Call us 877-876-6920 www.facebook.com/anxebusiness Or visit us at .com anx CONFIDENTIAL | www.ANX.com | 5/1/2012 | © 2012 ANXeBusiness Corp. All rights reserved. 33