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Core
Competencies:
 Excellent
Communication
skills.
 Quick decision
making skills.
 Multitasking.
 Good
Customer
Servicing skills.
 Good patience
and stamina.
Education:
 Bachelor of
Commerce.
 Diploma in
Hotel
Management &
Catering
Technology.
 Diploma in
computer
Financial
Management
Additional
Training
& Certifications:
 Completed fire
fighting Course
through Dubai
police academy.
 Working
knowledge in Ms
Office, Email,
Internet &
Various Hotel
Software.
Francis Joseph
Dubai
Mobile no: +97150- 3543063
E-mail: francisjoseph26@gmail.com
Senior Sales Manager
____
Leisure Market  Corporate  Hotel & Hotel Apartments
CARRER OBJECTIVE:
To seek a challenging position in a reputed organization to excel further by
utilizing my extensive knowledge in Sales & Marketing and Rooms Division
to the optimum level and also procure career growth.
Key Skills
 Hospitality & Culinary Management
 Front- & Back-of-House Operations
 Budgeting & Cost Controls
 Teambuilding/Training/Supervision
 Preparing Budget
 Guest Service Excellence
 Multi outlet Operations
 Strategic Marketing & Sales
 Payroll/P&L Management
 Profit & Growth Strategies
Career History
Organization: Grandeur Hotel, Al Barsha, Dubai, UAE
Position: Senior Sales Manager
Duration: March 2012 till Date
Position: Sales Manager
Duration: March 2009 to March 2012
Outcomes:
 Elevated gross sales of Grandeur Hotel’s property.
 Achieved high productivity of Rooms form Corporate Sector and introduced
many good corporate companies to the hotel during the past six years.
Increased the corporate productivity to above 35%.
Restored profitability to hotel.
Job Profile:
 To handle both corporate and leisure market (Mostly into Corporate Sector).
 To monitor the sales team in order to ensure productivity and maintain the
ARR of the hotel.
 Preparing different reports like Market Segment Report, Productivity reports,
Business Reports for the General Manager
 In conjunction with the General Manager in preparation of the Annual Budget
for the Rooms Division
 To identify market needs to generate more revenue.
 To promote the Outlets and Banquet to enhance the F&B Revenue.
 Servicing Travel agents with Allocations and Contracted Rates
 Using revenue management skills to increase the average room revenue.
 To assist in the formulation of the Annual Marketing Plan to establish a list of
marketing activities in line with the compilation of the Annual Business Plan.
 Maximizes cost effectiveness within the department, by ensuring compliance
PERSONAL
DETAILS:
Date of Birth:
 10th April
1976
Nationality:
 Indian
Marital status:
 Married
Holding UAE
Driving
License
Language
Known:
English, Hindi,
Malayalam & Tamil
Reference:
Will be provided on
request
With established budget, labour and revenue benchmarks.
 Monitors job performances of all sales team and provides feedback on same
To aid the team in developing and enhancing skills.
 To participate in weekly Rooms Yield/ Management meeting together with
Sale / Marketing
Organization: Star Boutique Hotel Apartments, Dubai, U.A.E
(A division of ETA Star Hospitality)
Position: Sales Manager (Opening team)
Duration: July 2007 till Feb 2009
Organization: Chelsea Hotel, Dubai, U.A.E
Position: Sales Manager
Duration: May 2006 till May 2007
Organization: Regent Palace hotel, Dubai, U.A.E
(A division of Ramee Group of Hotels & Resorts)
Position: Front Office In-charge
Duration: Nov 2002 till May 2006
Organization: Aquaserene Resorts, Kerala, India
(A division of Tulip Star Hotels Ltd, India)
Position: Front Office In-Charge
Duration: April 2002 till Nov 2002
Organization: Residency Tower Hotel, Kerala, India
Position: Front Office Supervisor
Duration: April 2000 till March 2002
Organization: Poovar Island Resorts, Kerala, India
(A division of Sarovar Park Plaza Hotels & Resorts Ltd. India)
Position: Front Office Supervisor
Duration: Nov 1999 till March 2001
INDUSTRIAL TRAINING
Organization: Hotel South Park, Kerala, India
(A division of Welcome Group Hotels, India)
Position: Trainee Front Office Assistant
Duration: Feb 1999 till Nov 1999
Organization: Hotel Mascot, Kerala, India
(A division of Kerala Tourism Development Corporation, India)
Position: Training in all Departments
Duration: Sep 1998 till Jan 1999
CAREER HIGHLIGHTS:
 Has 16 years of Experience in Hospitality Industry
 Has excellent knowledge in Rooms Division Operations,
 Creating a service work environment that wards ideas team spirit and achievement
of goals.
 Plan and prepare the Marketing strategy as per the current market situation.
 Interviewing, recruiting and building of quality sales brigades to perform the task.
 Leading a team by monitoring progress promoting ideas and setting clear
guidelines.
 Organizing and planning of sales operation in order to ensure effectiveness and a
smooth workflow.
 Conducting training and development programs.
 Interacting with Clients and the management for business deals.
 Ability to handle situation face to face, over the phone or through clear and
professional correspondence.
 Make sure that the sales team achieves the budget for every month and the year

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Francis CV.DOC

  • 1. Core Competencies:  Excellent Communication skills.  Quick decision making skills.  Multitasking.  Good Customer Servicing skills.  Good patience and stamina. Education:  Bachelor of Commerce.  Diploma in Hotel Management & Catering Technology.  Diploma in computer Financial Management Additional Training & Certifications:  Completed fire fighting Course through Dubai police academy.  Working knowledge in Ms Office, Email, Internet & Various Hotel Software. Francis Joseph Dubai Mobile no: +97150- 3543063 E-mail: francisjoseph26@gmail.com Senior Sales Manager ____ Leisure Market  Corporate  Hotel & Hotel Apartments CARRER OBJECTIVE: To seek a challenging position in a reputed organization to excel further by utilizing my extensive knowledge in Sales & Marketing and Rooms Division to the optimum level and also procure career growth. Key Skills  Hospitality & Culinary Management  Front- & Back-of-House Operations  Budgeting & Cost Controls  Teambuilding/Training/Supervision  Preparing Budget  Guest Service Excellence  Multi outlet Operations  Strategic Marketing & Sales  Payroll/P&L Management  Profit & Growth Strategies Career History Organization: Grandeur Hotel, Al Barsha, Dubai, UAE Position: Senior Sales Manager Duration: March 2012 till Date Position: Sales Manager Duration: March 2009 to March 2012 Outcomes:  Elevated gross sales of Grandeur Hotel’s property.  Achieved high productivity of Rooms form Corporate Sector and introduced many good corporate companies to the hotel during the past six years. Increased the corporate productivity to above 35%. Restored profitability to hotel. Job Profile:  To handle both corporate and leisure market (Mostly into Corporate Sector).  To monitor the sales team in order to ensure productivity and maintain the ARR of the hotel.  Preparing different reports like Market Segment Report, Productivity reports, Business Reports for the General Manager  In conjunction with the General Manager in preparation of the Annual Budget for the Rooms Division  To identify market needs to generate more revenue.  To promote the Outlets and Banquet to enhance the F&B Revenue.  Servicing Travel agents with Allocations and Contracted Rates  Using revenue management skills to increase the average room revenue.  To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.  Maximizes cost effectiveness within the department, by ensuring compliance
  • 2. PERSONAL DETAILS: Date of Birth:  10th April 1976 Nationality:  Indian Marital status:  Married Holding UAE Driving License Language Known: English, Hindi, Malayalam & Tamil Reference: Will be provided on request With established budget, labour and revenue benchmarks.  Monitors job performances of all sales team and provides feedback on same To aid the team in developing and enhancing skills.  To participate in weekly Rooms Yield/ Management meeting together with Sale / Marketing Organization: Star Boutique Hotel Apartments, Dubai, U.A.E (A division of ETA Star Hospitality) Position: Sales Manager (Opening team) Duration: July 2007 till Feb 2009 Organization: Chelsea Hotel, Dubai, U.A.E Position: Sales Manager Duration: May 2006 till May 2007 Organization: Regent Palace hotel, Dubai, U.A.E (A division of Ramee Group of Hotels & Resorts) Position: Front Office In-charge Duration: Nov 2002 till May 2006 Organization: Aquaserene Resorts, Kerala, India (A division of Tulip Star Hotels Ltd, India) Position: Front Office In-Charge Duration: April 2002 till Nov 2002 Organization: Residency Tower Hotel, Kerala, India Position: Front Office Supervisor Duration: April 2000 till March 2002 Organization: Poovar Island Resorts, Kerala, India (A division of Sarovar Park Plaza Hotels & Resorts Ltd. India) Position: Front Office Supervisor Duration: Nov 1999 till March 2001 INDUSTRIAL TRAINING Organization: Hotel South Park, Kerala, India (A division of Welcome Group Hotels, India) Position: Trainee Front Office Assistant Duration: Feb 1999 till Nov 1999 Organization: Hotel Mascot, Kerala, India (A division of Kerala Tourism Development Corporation, India) Position: Training in all Departments Duration: Sep 1998 till Jan 1999 CAREER HIGHLIGHTS:  Has 16 years of Experience in Hospitality Industry  Has excellent knowledge in Rooms Division Operations,  Creating a service work environment that wards ideas team spirit and achievement of goals.  Plan and prepare the Marketing strategy as per the current market situation.  Interviewing, recruiting and building of quality sales brigades to perform the task.  Leading a team by monitoring progress promoting ideas and setting clear guidelines.  Organizing and planning of sales operation in order to ensure effectiveness and a smooth workflow.  Conducting training and development programs.  Interacting with Clients and the management for business deals.  Ability to handle situation face to face, over the phone or through clear and professional correspondence.  Make sure that the sales team achieves the budget for every month and the year