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© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
An enterprise enabled agile approach reducing risk
Delivering Change Successfully 
in Five QuickSTEPs
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Timeline
Founding of 
Knowledge 
Partners Inc. 
Consulting 
Company focusing 
on Business Rules
Barbara and 
Larry  co‐edit 
Business Rule 
Revolution
Barbara and 
Larry write 
The Decision 
Model
Barbara von Halle 
early tester of DB2 
and interfaced 
often with Dr. Codd
Larry Goldberg 
builds technology 
based companies 
on three continents
Barbara co‐authors 
Handbook of 
Relational 
Database Design
2001 2006 2007 2009 2010prior 1989 1997
Enterprise‐grade 
Software Application 
developed by 
Sapiens
Barbara and Larry 
found Knowledge 
Partners 
International LLC
2010 20132011
Barbara authors 
Business Rules 
Applied
First Sapiens Client 
Day
OMG commences 
DMN specification
First adoption of 
The Decision 
Model by a 
leading financial 
institution
2012
Adoption by 
leading global 
financial 
institutions
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Modern Technology introducing an era of unprecedented innovation
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Change Management
Business Transformation
Modern Technology introducing an era of unprecedented innovation
Competition Compliance
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Change Management requires thinking “out‐of‐the‐box”
Business Improvement and 
Software Maintenance is 
in many cases PLAN DRIVEN and 
COST FOCUSED
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Change Management requires thinking “out‐of‐the‐box”
Waterfall Methodology
COTS Software products
Software Maintenance
Staff Augmentation
OutsourcingProject Plans
Business Improvement and 
Software Maintenance is 
in many cases PLAN DRIVEN and 
COST FOCUSED
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Change Management requires thinking “out‐of‐the‐box”
Business Transformation and 
Change Management call for a new 
VALUE DRIVEN and 
REQUIREMENTS FOCUSED
approach!
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
What are the 5 QuickSTEPs?
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
An agile delivery service for change management software development projects 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
What are the 5 QuickSTEPs?
An agile delivery service for change management software development projects 
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Why we Adopt a Rigorous Framework?
How do we know when we have a complete set of 
requirements?
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
What are the 5 QuickSTEPs?
An agile delivery service for change management software development projects 
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Align the Vision of Stakeholders (Scope): Row 1
• Represents the view of the “Executive”, i.e. the 
Business Context Planner
• Each Column consists of “Scope Contexts”, i.e. 
Scope Identification Lists 
List of Inventory 
Types
Concepts in the 
Glossary within 
Scope, e.g.:
Customer,
Vendor,
Inventory Item;
Loan
Property
Repayment Term
List of Process 
Types
Specific high level 
processes in the 
scope, e. g.:
Assign Taxpayer 
ID Number, 
Initiate Taxpayer 
Account, Process 
Taxpayer Annual 
Return, etc.
List of Distribution 
Types
Locations of 
consequence, e.g.:
Warehouses, 
Primary Customer 
locations, Network 
Centers, other 
location specific 
cases
List of Responsibility 
Types
External and 
internal 
Organizations 
and Roles of 
importance to 
the business.
List of Time 
Types
Important 
Events, dates, 
timelines, and 
schedules of 
importance. 
Sequencing 
information that 
impact 
processes and 
events
List of Motivation 
Types
Business 
Motivations and 
objectives and the 
decisions by which 
the objectives are 
implemented. 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
What are the 5 QuickSTEPs?
An agile delivery service for change management software development projects 
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Using the Zachman Framework to Select the Models: Row 2
• Represents the view of the “Executive” or “Business 
Concept Owners” 
• Each Column consists of “Business Concepts”, or 
“Business Definition Models” 
Inventory 
Definition
Business Entity, 
Business  
Relationship e.g.: 
Data Dictionary, 
Glossary, Conceptual 
Data Model
Process 
Definition
Business Transform, 
Business 
Input/Output e.g.:
Silver Level 1 
Business Processes;
User Stories;
Use Cases
Distribution 
Definition
Business Location, 
Business 
Connections e.g.:
Logistic networks, 
communication 
networks, Geo‐
spatial relationships
Responsibility 
Definition
Business Role, 
Business Work 
Product, e.g.: 
Organization 
Structures and 
responsibilities, 
Customer and Vendor 
Networks, industry 
organizations.
Timing 
Definition
Business Interval, 
Business moment 
e.g. event models, 
business schedules, 
time lines 
Motivation 
Definition
Business End and 
Business Means e.g. 
Motivation Models, 
Business Decision 
Models, Quantitative 
Business Models. 
Strengths, Weaknesses, 
Opportunities and 
Limitations (SWOT)
Visualizations
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Sample of Appropriate Models
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Introduction to The Decision Model
IT
Business Rule Technology
BUSINESS
Discover ManageValidate
Business System Business System Business System Business System
TimeMoney
Business Rules
• Business Policies
• Regulations
• Operational Decisions
Business Logic ????
?? ??
?? ??
?? ??
?? ??
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
BUSINESS
Value Proposition
IT
Business Rule Technology
Discover ManageValidate
Business System Business System Business System Business System
TimeMoney
Business Rules
• Business Policies
• Regulations
• Operational Decisions
Business Logic
Code Code Code
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
BUSINESS
Value Proposition
IT
Business Rule Technology
Discover ManageValidate
Business System Business System Business System Business System
TimeMoney
Business Rules
• Business Policies
• Regulations
• Operational Decisions
Business Logic
Code Code Code
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        20
Rule ID Rule  Object  Focus Conclusion subject Conclusion
1.1
Fraud Dept Account Block
All non‐financial transactions must be declined across all bank channels Account Fraud status Closure eligibility OK / HR
1.5
Fraud Dept Account Block
All non‐financial transactions must be declined across all bank channels Account Fraud status Closure eligibility OK / HR
1.8
Fraud Dept Account Block
11. A message must be displayed at account level in all front end user systems ‘Fraudulent Account – Refer to 
Special Investigations Dept’ for non‐financial transactions Account Fraud status Mediated message requirement OK / HR
1.10
Fraud Account Block
'The current account statement must not be printed Account Fraud status Account statement eligibility OK / HR
1.11
Fraud Account Block
'No correspondence can be mailed to the customer
Account Fraud status
Account mailed correspondence 
eligibility OK / HR
2.1
Lost Card
'IF in Branch/Over the counter transaction AND Lost card is used (Swiped)
THEN the transaction must initially be declined with the message "Warning ‐ Lost card  ‐ do you wish to 
continue?" 
Note. The bank user may choose to continue or abort the transaction Card Lost / stolen status Closure eligibility OK / SR
3.2
Stolen Card
IF in Branch/Over the counter transaction AND non financial transaction (excluding Enquiries)
AND Stolen card is used (Swiped)
THEN the transaction must initially be declined with the message "Warning ‐ Stolen card  ‐ do you wish to 
continue?" 
Note. The bank user may choose to continue or abort the transaction Card Lost / stolen status Closure eligibility OK / SR
5.5
Criminal Financial Court Order
Account Closure is not permitted.  Unless by an authorised SID user. 
Note this will be achieved by the temporary removal of the inhibit by SID Account
Financial court 
order status Closure eligibility OK / HR
6.8
Federal State Arrestment Order
'IF a Federal State Arrestment is in place 
THEN an account must not be closed Account
Federal state 
arrestment order 
status Closure eligibility OK / HR
7.1
UN Sanction
Account Closure is not permitted.  Unless by an authorised SID user. 
Note this will be achieved by the temporary removal of the inhibit by SID Account UN sanctions status Closure eligibility OK / HR
8.2
Missing Address Flag
IF a customer's account is locked because of Missing Address 
OR a customer's card is locked because of Missing Address 
THEN a message must be displayed on mediated systems
Note: a mediated system is defined as one which is operated by an authorised bank user (e.g. a bank 
employee or an agent acting on behalf of bank)This system may or may not be in the presence of an bank 
Customer.  Customer
Missing Address 
status Mediated message requirement OK / HR
Copyright ©2014 SAP. Reprinted with permission. 
The Legacy Method of Maintaining Business Rules
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        21
82 rules
IF … AND mixed 
with 
IF … OR
Two rule types ‐
decisions & 
procedural rules
Decision –
closure eligibility
Procedural rules 
– for statements 
and soft reject 
messages
Posting locks –
accounts, cards
Customer 
inhibits 
(Missing 
Address)
E‐products etc. 
in continuation 
…
Long free text rule 
descriptions
Rules with different focuses – fraud, 
lost/stolen cards, Federal State 
Arrestment orders, UN sanctions …
Creating Data but not Information for the Business
Verdict: Rich in data but poor in information – due to lack of top‐down structure
Copyright ©2014 SAP. Reprinted with permission. 
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        22
Linked e‐Products Orphan Status in 
Relation to Sole Account Closure
_________________
‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐
Additional Open Current Accounts held by 
Account Holder Count
Linked e‐Products in Relation to Account 
Closure Count
Linked e‐Products Orphan Status in 
Relation to Joint Account Closure
_________________
‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐
Additional Open Joint Current Accounts 
held by Account Holders Count
Additional Open Current Accounts held by 
Account Holder 1 Count
Additional Open Current Accounts held by 
Account Holder 2 Count
Linked e‐Products held jointly by both 
members in Relation to Joint Account 
Closure Count
Linked e‐Products not held jointly by both 
members in Relation to Joint Account 
Closure Count
Linked e‐Bonds Orphan Status in 
Relation to Joint Account Closure
_________________
‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐
Additional Open Joint Accounts Held by 
Same Account Holders Count
Linked e‐Bonds Held Jointly by Both 
Members in Relation to Joint Account 
Closure Count
Linked e‐Bonds Not Held Jointly by Both 
Members in Relation to Joint Account 
Closure Count
Linked e‐Bonds Orphan Status in 
Relation to Sole Account Closure
_________________
‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐
Additional Open Sole Accounts held by 
Account Holder Count
Linked e‐Bonds Count in Relation to 
Account Closure Count
Overall decision
Locks Pending items
Linked e‐products / 
e‐bonds
Customer 
locks
Account 
locks
Card locks
Orphaned e‐
bonds
Orphaned e‐
products
Sole account 
Sole 
accounts 
Joint 
accounts 
Joint 
accounts 
Copyright ©2014 SAP. Reprinted with permission. 
Simplifying Complexity
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        23
Copyright ©2014 SAP. Reprinted with permission. 
Account Closure  Simulation Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message
1 1 is in
{Active, not yet used; Active, 
used}
Is Eligible is eligible Is
Contract 
Present Date
is in 
{Close, 
Close and log}
is Eligible  
2 1 is in
{Active, not yet used; Active, 
used}
Is Eligible is eligible Is
Contract 
Present Date
is soft reject is  Soft reject
3 2 is in
{Active, not yet used; 
Active, used}
Is Not Eligible is Not Eligible
There is a lock on the account &1 which 
prevents account closure
4 1 is in
{Active, not yet used; 
Active, used}
Is Soft Reject is eligible Is
Contract 
Present Date
is in 
{close, Close and 
log, Soft reject}
is Soft Reject There is a lock on the account &1 
5 3 is in
{In Release, Process, Created; 
Being Terminated; Terminated}
is Not Eligible Account &1 is already terminated
6 4 is in
{Active, not yet used; 
Active, used}
is  Not eligible is Not Eligible
Closure not possible ‐ Outstanding 
Pending Items
7 5 is in
{Active, not yet used; 
Active, used}
Is Not
Contract 
Present Date
is Not Eligible
Specified Value Date &1 should be the 
same as A/C Presence date &2
  Conclusion Messages
Account Closure 
Simulation 
Pending Items 
Account Closure 
Simulation Account 
Closure Date 
Account Closure 
Simulation linked e‐
product capability
Account Closure Simulation Account 
Status
Account Closure 
Simulation Lock 
Eligibility
Conditions
Account Closure  
Simulation Eligibility
Drilling Deeper…
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        24
Copyright ©2014 SAP. Reprinted with permission. 
Account Closure Simulation Lock Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message Class 2
1 1 is  Eligible is  Eligible is  Eligible is eligible
2 1 is  Soft Reject is not Not Eligible is not Not Eligible is Soft Reject Lock on customer &1 Do you wish to proceed?
3 1 is not Not Eligible is  Soft Reject is not Not Eligible is Soft Reject Account lock &1 Do you wish to proceed?
4 1 is not Not Eligible is not Not Eligible is  Soft Reject is Soft Reject Lock on Card &1 Do you wish to proceed?
5 2 is  Not Eligible is Not Eligible Closure not possible due to customer lock &1
6 3 is  Not Eligible is Not Eligible Closure not possible due to account lock &1
7 4 is  Not Eligible is Not Eligible Closure not possible due to card lock &1
Account Closure 
Simulation Lock 
Eligibility
  s Conclusion Messages
Account Closure 
Simulation 
Customer  lock 
Account Closure 
Simulation 
Account Lock 
Account Closure 
Simulation Card Lock 
Status Eligibility
…and Deeper…
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        25
Copyright ©2014 SAP. Reprinted with permission. 
Account Closure Simulation Card Lock Status Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message Class 2
1 1
is 
Not 
in
{Lost Card, 
Stolen Card}
is Eligible
2 2 Is in
{Lost Card, 
Stolen Card}
Is Active Is  Nucleus is Not Eligible Closure not possible ‐ Lock &1
3 2 Is in
{Lost Card, 
Stolen Card}
Is Active Is  BOSS is Soft Reject
Card Lock&1 on account &2 Do 
you wish to proceed?
4 3 Is in
{Scheduled, 
Inactive, Closed}
is Eligible
5 4
Is Not 
in
{BOSS,
Nucleus}
is Not Eligible
You cannot close an account in 
channel &1
Conditions Conclusion Messages 
Card Lock Status 
Type
Account Closure Lock 
Status
Account Closure 
Channel
Account 
Closure 
Simulation 
…Reaching the end of the Branch of Logic
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        26
Copyright ©2014 SAP. Reprinted with permission. 
Account Closure  Simulation Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message
1 1 is in
{Active, not yet used; Active, 
used}
Is Eligible is eligible Is
Contract 
Present Date
is in 
{Close, 
Close and log}
is Eligible  
2 1 is in
{Active, not yet used; Active, 
used}
Is Eligible is eligible Is
Contract 
Present Date
is soft reject is  Soft reject
3 2 is in
{Active, not yet used; 
Active, used}
Is Not Eligible is Not Eligible
There is a lock on the account &1 which 
prevents account closure
4 1 is in
{Active, not yet used; 
Active, used}
Is Soft Reject is eligible Is
Contract 
Present Date
is in 
{close, Close and 
log, Soft reject}
is Soft Reject There is a lock on the account &1 
5 3 is in
{In Release, Process, Created; 
Being Terminated; Terminated}
is Not Eligible Account &1 is already terminated
6 4 is in
{Active, not yet used; 
Active, used}
is  Not eligible is Not Eligible
Closure not possible ‐ Outstanding 
Pending Items
7 5 is in
{Active, not yet used; 
Active, used}
Is Not
Contract 
Present Date
is Not Eligible
Specified Value Date &1 should be the 
same as A/C Presence date &2
Conclusion Messages
Account Closure 
Simulation 
Pending Items 
Account Closure 
Simulation Account 
Closure Date 
Account Closure 
Simulation linked e‐
product capability
Account Closure Simulation Account 
Status
Account Closure 
Simulation Lock 
Eligibility
Conditions
Account Closure  
Simulation Eligibility
Account Closure Simulation Card Lock Status Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message Class 2
1 1
is 
Not 
in
{Lost Card, 
Stolen Card}
is Eligible
2 2 Is in
{Lost Card, 
Stolen Card}
Is Active Is  Nucleus is Not Eligible Closure not possible ‐ Lock &1
3 2 Is in
{Lost Card, 
Stolen Card}
Is Active Is  BOSS is Soft Reject
Card Lock&1 on account &2 Do 
you wish to proceed?
4 3 Is in
{Scheduled, 
Inactive, Closed}
is Eligible
5 4
Is Not 
in
{BOSS,
Nucleus}
is Not Eligible
You cannot close an account in 
channel &1
Conditions Conclusion Messages
Card Lock Status 
Type
Account Closure Lock 
Status
Account Closure 
Channel
Account 
Closure 
Simulation 
Account Closure Simulation Lock Eligibility
Row 
ID
Rule 
Pattern
Message 
Class 1
Message Class 2
1 1 is  Eligible is  Eligible is  Eligible is eligible
2 1 is  Soft Reject is not Not Eligible is not Not Eligible is Soft Reject Lock on customer &1 Do you wish to proceed?
3 1 is not Not Eligible is  Soft Reject is not Not Eligible is Soft Reject Account lock &1 Do you wish to proceed?
4 1 is not Not Eligible is not Not Eligible is  Soft Reject is Soft Reject Lock on Card &1 Do you wish to proceed?
5 2 is  Not Eligible is Not Eligible Closure not possible due to customer lock &1
6 3 is  Not Eligible is Not Eligible Closure not possible due to account lock &1
7 4 is  Not Eligible is Not Eligible Closure not possible due to card lock &1
Account Closure 
Simulation Lock 
Eligibility
s Conclusion Messages
Account Closure 
Simulation 
Customer  lock 
Account Closure 
Simulation 
Account Lock 
Account Closure 
Simulation Card Lock 
Status Eligibility
Seeing it in Context
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        27
Entropy Increases!
Avoids the Loss of Knowledge Over Time
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        29
A Model of Models….Application Visualization
• Business analysts, product 
managers & UE professionals 
assemble visualizations of 
possible solutions
• Business and IT stakeholders 
“test drive” & provide feedback 
in rapid, interactive explorations
• Discussions are more focused & 
engaging
• Visualization dramatically 
improves communication 
between business & IT
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        30
Problems Solved using Visualizations
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        31
What are the 5 QuickSTEPs?
An agile delivery service for change management software development projects 
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        32
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        33
Applying Lean Principles to Software Development
Traditional Process
50 % 
done?
Analysis
Design
Code
Test
T
i
m
e
T
i
m
e
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        34
Applying Lean Principles to Software
Development…cont.
End-to-End small
slices of work
A better way of doing the same
20 % done = 100 % usable
TimeTime
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        35
Lower cost of change through higher quality 
software 
Agile system cost profile
Traditional cost profile
Time spent:
• Finding defects
• Fixing Defects
• Regression Testing
• Deploying
More defects 
found 
& corrected –
causes lower cost 
of defect 
correction
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        36
Iterative Development
Fix / Integrate $
$
Test
Code
Release 1
$Release 2
$
Release 3
Release 4 $
Design
Specifications
Use Cases /
Functional Specs
Requirements Gathering
Project Plan/Estimation
Level Stories
Vision & High-
Project Estimates:
• Agile gives more accurate estimates earlier in the
project
• Progress measured by tested software
Development Productivity:
• Agile teams work with their tools for
longer and become more proficient
• Seasoned Agile teams produce
software very rapidly
Architecture:
• Agile proves out architecture
sooner - significant reduction
of technical risk
End-User Feedback:
• Validates business benefits
• Makes execution more
successful
• Reduces “false features”
• Drives high IT value
Software in Production:
• Agile approach reduces time-to-
market
• Business decides when to go live
• Reduces risk of failure due to
early exit/reduction of project
scope
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        37
Agile Value Proposition
Business Value
Deliver small 
chunks
Deliver 
frequently
Deliver what is 
“done”
Focus team on 
customer value 
(stories)
Visibility
Iteration 
demos/reviews
High customer 
engagement
Continuous 
feedback
Visual 
information 
radiators
Risk
Frequent visibility 
into what is 
“done”
Automate testing
Focus on quality
Inspect and 
adapt the plan
Adaptability
Adapt to 
customer’s 
changing needs
Focus on 
delivering highest 
value
“Just‐in‐time” 
details
Value drivers adapted from VersionOne.
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        38
Benefits Realized from Agile Adoption
VersionOne State of Agile Survey 2011
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        39
Requirements and Project Life Cycle…
An agile delivery service for change management software development projects 
…Lets Put It All Together
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        40
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        41
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
•High level processes in scope
•Concepts in the glossary in scope
•Locations of consequence
•External and internal organizations and roles 
of importance
•Important events, dates, timelines and 
schedules
•Business motivations and objectives and the 
decisions by which the objectives are 
implemented
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        42
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
•Glossary
•ER Diagram
•Conceptual Data Model
•Data Flow Diagram
•Process Model (Silver Level 1)
•Use Cases
•Concept Diagrams
•Timing Diagram
•Decision Models
•Other Models As Needed
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        43
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Setting Priorities Blends:
•Business Priority and,
•Technology Priority
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        44
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Weekly Demonstrations.  Attendees 
Include; Executives, Stakeholders 
and Extended Team
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        45
Project Life Cycle (Development)
Analysis
Design
Code
Test
Standard Iterations
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        46
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Iteration Activities:
•Create:
•Detail User Stories
•High Fidelity Visualizations
•Completed Decision Models (includes testing and 
approval)
•New Models as Needed
•Update:
•Glossary
•Data Models
•Process Models
•All Other Models As Needed
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        47
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Iteration Deliverables:
•Detail User Stories
•Glossary and Data Models
•Process Models
•Decision Models (Tested and Approved)
•High Fidelity Visualizations
•Other Models As Needed
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        48
Project Life Cycle (Development)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Select A Set Of Suitable Models and Techniques (Z. Row 2)
3. Build The First Iteration of  the Models
4. Create  High‐Level User Stories
5. Build High Level Visualizations (Analysis Level)
6. Document Non‐Functional Requirements 
7. Size User Stories
8. Prioritize User Stories (functionality)
9. Assign User Stories To Releases
10. Establish Release Schedule
Iteration Zero Standard Iterations
Analysis
Design
Analysis
Design
Code
Test
TimeTime
Budget 20% of the business team’s time to 
answer developer questions
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        49
Project Life Cycle (Off‐The‐Shelf)
Iteration Zero Activities (back log)
1. Scope (Z. Row 1)
2. Prepare and Send RFI to Identify Suspects
3. Select A Set Of Suitable Models and Techniques (Z. Row 2)
4. Build The First Iteration of  the Models
5. Create  High‐Level User Stories
6. Build High Level Visualizations (Analysis Level)
7. Document Non‐Functional Requirements 
8. Size User Stories
9. Prioritize User Stories (functionality)
10. Assign User Stories To Releases
11. Establish Release Schedule
Iteration Zero Standard Iterations
Analysis
Design
TimeTime
Vendor Selection
Off-The-Shelf Solution
Analysis
Design
Code
Test
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        50
Project Life Cycle (Off‐The‐Shelf)
Iteration Zero Standard Iterations
Analysis
Design Vendor Selection Activities
1. Prepare RFP (Using High Level User Stories)
2. Identify Potential Vendors and Send RFP
3. Prepare Scoring Matrix
4. Use Sores To Select Vendor Finalists
5. Prepare Scenarios (Epic User Stories)
6. Vendor Demonstrations and Interviews
7. Select Vendor/s
8. Prepare and execute a proof‐of‐concept
9. Create Gap analysis and prepare Development Plan
1. Size Gap User Stories
2. Prioritize Gap User Stories
10. Prepare Implementation Plan
1. Assign User Stories To Releases
2. Establish Release Schedule
3. Vendor Software Implementation Plan
Vendor Selection
Analysis
Design
Code
Test
Off-The-Shelf Solution
TimeTime
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        51
Iteration Zero Standard Iterations
Analysis
Design
TimeTime
Vendor Selection
Off-The-Shelf Solution
Analysis
Design
Code
Test
Project Life Cycle (Off‐The‐Shelf)
Standard Iterations
Analysis
Design
Vendor Selection
Activities and Deliverables are Identical to a 
Custom Software Project
Analysis
Design
Code
Test
Off-The-Shelf Solution
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        52
Iteration Deliverables Cross Reference
Visualization Process Models
Glossary
Unknown Systems
(TBD)
Business Decision
Management System
BPMS (Deal and Non-Deal
workflow)
Decision
Mgmt Process
Contract Publishing
Service
Contract
Publishing
Process
TOB & nonTOB
Text & Data
Work Queue
Alerts / Requests
Enterprise
Data
Dictionary
Fact Type
Approval
Seller
Servicer
Guide
SSG Text
Process
Models
BPMN
Process
Models
Rule Requirements
(Rule Family Table
Views)
Performance
Metrics
Reporting
(Automated)
Performance
Metrics
Agreement
Data
Business
Intelligence &
Objectives
(Multiple
Sources TBD)
Business
Metrics
Guide
Bulletins
Business Decision Mgmt Future State
Rules Mgmt MISMO Release 2
Views into Negotiated Terms & Repository of Record
Deal & Non-Deal
Management
Workflow Process
Business
Decision
Views
Deal &
Non-Deal
Data
Repository
Customer
Data
Rules Mgmt
Pricing
Engine
(PMA)
Credit
Enhancements
Rule Requirements
(Rule Family Tables)
Fact Type
Request
Customer Eligibility
Criteria, TOB tie down &
Negotiated Terms
Deal
Data
Available
Negotiated
Terms
BRMS
Business
Rules Engine
(iLog)
V0.9
Pricing Workflow
Process
Business
Intent
Decision
Models
Std & Neg
Legal
Language
Components
Customer
Operational
Summery &
Views
Eligibility
Profile
Pricing
Decision
Model
Business Decision Repository
& Extensible Business Objects
Extensible
Business
Objects
Contracting
Decision Views
Contracting Views
Cust
Display
of
Pricing
Contract
Terms
Display
Cust
Decision
Views
Contract
Repository
Attribute
Definition System
(ADS)
Rule Family
Testing &
Deployment
Feedback
Test
Cases
Context Diagrams
State Diagrams
Master Committement Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Master Committment Terms No" [PK2]
Non-Key Attributes
"TOB Id" [FK]
"Master Committment Terms Effective Date"
"Master Committment Terms Expiration Date"
Negotiated Terms of Business
Primary Key
"TOB Id" [PK1]
Non-Key Attributes
"TOB Assigned No"
"TOB Version No"
"TOB Description"
"TOB Effective Date"
"TOB Expiration Date"
Master Committment
Primary Key
"Agreement Id" [PK1] [FK]
Non-Key Attributes
"Master Committment Assigned N o"
"Master Committment Verions No"
Agreement
Primary Key
"Agreement Id" [PK1]
Non-Key Attributes
"Party Id" [FK]
"Agreement Effective Date"
"Agreement Expiration Date"
Master Agreement Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Master Agreement Terms No" [PK2]
Loan Purchase Contract Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Loan Purchase Contract Terms No" [PK2]
Loan Purchase Contract
Primary Key
"Agreement Id" [PK1] [FK]
Master Agreement
Primary Key
"Agreement Id" [PK1] [FK]
Agreement Seller/Servicer
Primary Key
"Agreement Id" [PK1] [FK]
"Party Id" [PK2] [FK]
Seller
Primary Key
"Party Id" [PK1] [FK]
Agreement (Entity Relation Subject Area)
System Architect
Tue Nov 17, 2009 15:15
Data Models
Data Flow Diagrams
Decision Models
User 
Story
Epic User Story
© 2014 Knowledge Partners International LLC ●www.kpiusa.com ● www.thedecisionmodel.com                        53
What Happens If Agile Cannot Be Used?
Analysis
Design
Iteration
Zero
Analysis
Design
Detail
Requirements
Code
Test
T
i
m
e
T
i
m
e
Analysis
Design
Iteration
Zero
Analysis
Design
Detail
Require
ments
Code
Test
Vendor
Selection Off-The-Shelf …
T
i
m
e
T
i
m
e
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
What are the 5 QuickSTEPs?
An agile delivery service for change management software development projects 
1. Implement a rigorous framework
2. Align vision of stakeholders
3. Use a set of suitable models and techniques
4. Employ an enterprise enabled agile approach
5. Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
KPI’s Role and Responsibilities
Domain Responsibilities
Process   Lead the engagement; 
 Design and execute training interventions during the course of the 
assignment;
 Facilitate all meetings which are part of the Agile Methodology (daily 
stand‐ups, demonstrations, retrospectives);
 Lead release planning, sprint planning, and sizing;
 Mentor and coach team members on improving the adoption and 
effectiveness of the process;
 Provide knowledge transfer to enable self‐reliance. 
Engineering   Train and coach on the continuous integration framework and 
structuring of automated builds;
 Advocate simple design for reduced complexity and increased scalability;
 Establish and enforce test‐driven development. 
Quality   Train and mentor on best practices for testing and testing automation;
 Establish and enforce test rigor.
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Engagement Model
Agile about Agile
• The training/consulting engagement 
itself will be iterative
• Continuous cycles of small steps, 
leading to adoption success
• Time spent across most of the major 
activities throughout the duration
• Allow for recalibration of approach by 
way of periodic assessment of the 
Adoption and the Team
• High visibility to client at all times  
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
A Real Life…
An agile delivery service for change management software development projects 
…Success Story
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Meet Sara Jones at Blue Chip Corporation
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
The day the project was assigned
REGULATORY COMPLIANCE
PROJECT
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Sara faces a challenge
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Sara faces a challenge
TIME REMAINING TO
COMPLETION OF PROJECT:
11 MONTHS AND 12 DAYS
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Sara’s first exposure to KPI’s QuickSTEP service product
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 1 ‐ Align Stakeholders: Scoping & Modeling
How
Where
Who
When
What
Why
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 2 – Implement a rigorous framework
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Models
QuickSTEP 3 – Use a set of suitable models and techniques
Business Decision Models
Business Process Models
Visualization
Master Committement Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Master Committment Terms No" [PK2]
Non-Key Attributes
"TOB Id" [FK]
"Master Committment Terms Effective Date"
"Master Committment Terms Expiration Date"
Negotiated Terms of Business
Primary Key
"TOB Id" [PK1]
Non-Key Attributes
"TOB Assigned No"
"TOB Version No"
"TOB Description"
"TOB Effective Date"
"TOB Expiration Date"
Master Committment
Primary Key
"Agreement Id" [PK1] [FK]
Non-Key Attributes
"Master Committment Assigned N o"
"Master Committment Verions No"
Agreement
Primary Key
"Agreement Id" [PK1]
Non-Key Attributes
"Party Id" [FK]
"Agreement Effective Date"
"Agreement Expiration Date"
Master Agreement Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Master Agreement Terms No" [PK2]
Loan Purchase Contract Terms
Primary Key
"Agreement Id" [PK1] [FK]
"Loan Purchase Contract Terms No" [PK2]
Loan Purchase Contract
Primary Key
"Agreement Id" [PK1] [FK]
Master Agreement
Primary Key
"Agreement Id" [PK1] [FK]
Agreement Seller/Servicer
Primary Key
"Agreement Id" [PK1] [FK]
"Party Id" [PK2] [FK]
Seller
Primary Key
"Party Id" [PK1] [FK]
Agreement (Entity Relation Subject Area)
System Architect
Tue Nov 17, 2009 15:15
Conceptual Data Models
Unknown Systems
(TBD)
Business Decision
Management System
BPMS (Deal and Non-Deal
workflow)
Decision
Mgmt Process
Contract Publishing
Service
Contract
Publishing
Process
TOB & nonTOB
Text & Data
Work Queue
Alerts / Requests
Enterprise
Data
Dictionary
Fact Type
Approval
Seller
Servicer
Guide
SSG Text
Process
Models
BPMN
Process
Models
Rule Requirements
(Rule Family Table
Views)
Performance
Metrics
Reporting
(Automated)
Performance
Metrics
Agreement
Data
Business
Intelligence &
Objectives
(Multiple
Sources TBD)
Business
Metrics
Guide
Bulletins
Business Decision Mgmt Future State
Rules Mgmt MISMO Release 2
Views into Negotiated Terms & Repository of Record
Deal & Non-Deal
Management
Workflow Process
Business
Decision
Views
Deal &
Non-Deal
Data
Repository
Customer
Data
Rules Mgmt
Pricing
Engine
(PMA)
Credit
Enhancements
Rule Requirements
(Rule Family Tables)
Fact Type
Request
Customer Eligibility
Criteria, TOB tie down &
Negotiated Terms
Deal
Data
Available
Negotiated
Terms
BRMS
Business
Rules Engine
(iLog)
V0.9
Pricing Workflow
Process
Business
Intent
Decision
Models
Std & Neg
Legal
Language
Components
Customer
Operational
Summery &
Views
Eligibility
Profile
Pricing
Decision
Model
Business Decision Repository
& Extensible Business Objects
Extensible
Business
Objects
Contracting
Decision Views
Contracting Views
Cust
Display
of
Pricing
Contract
Terms
Display
Cust
Decision
Views
Contract
Repository
Attribute
Definition System
(ADS)
Rule Family
Testing &
Deployment
Feedback
Test
Cases
Context Diagrams
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 4: Employ an enterprise enabled agile approach
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 4: Employ an enterprise enabled agile approach
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 4: Employ an enterprise enabled agile approach
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
QuickSTEP 4: Employ an enterprise enabled agile approach
Release 1
Release 2
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
TIME REMAINING TO
COMPLETION OF PROJECT:
2 MONTHS AND 9 DAYS
QuickSTEP 5: Steer the project with experienced and successful mentors 
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Change delivered
• Delivers Change! 
• Provides continual visibility to all stakeholders 
• Software in production at 3 months
• KPI’s proven success track record
Release 1
Release 2
Release 3
© 2014 Knowledge Partners International LLC – www.kpiusa.com – www.thedecisionmodel.com 
Questions?
Thank you!
KPI, 2014

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