Read how Papa Johns increased franchise efficiency through online ordering with OrderCloud

1. Papa John’s
COMPANY
Papa John’s is a national franchise pizza chain with over 20,700 employees and
4,600 stores. Franchisees needed a more effective way to order operational
supplies from Corporate HQ. The existing process of choosing materials
from a catalog and ordering through a call center was expensive to operate
and inconvenient for franchise owners. It also did not allow for real-time
customization of materials to support specific franchise locations.
Papa John’s chose Four51’s OrderCloud platform to provide a modern, online
franchise order management solution. The OrderCloud platform allows Papa
John’s franchisees to order everything they need to run their businesses from
an intuitive, convenient, 24x7, web-based or mobile interface. In addition,
OrderCloud allows Papa John’s to configure virtually every aspect of the
franchisee ordering experience on a user, group, or company-wide basis. For
example, user preferences, business rules, pricing, approvals, and product views
can all be pre-configured on an owner by owner or location by location basis -
virtually eliminating ordering errors while supporting all corporate procurement
processes automatically.
Papa John’s OrderCloud solution spans a wide-array of products and drives
massive efficiencies into the franchise support process. For example:
• The OrderCloud solution provides the ordering interface for franchisees to
order food ingredients and replenish food service supplies.
• All marketing materials such as box toppers, window clings, menus,
coupons, and point of sale materials are ordered and customized through
the OrderCloud solution.
• Orders are integrated to supplier and fulfillment systems automatically
• Papa John’s added a “team store”, making it possible for team members to
order Papa John’s branded gear like uniforms, aprons and hats.
• The company added a page on their website, powered by OrderCloud, that
allows Papa John’s customers to order memorabilia, including the famed
Papa John’s Camaro.
BUSINESS CHALLENGE
SOLUTION
PAPA JOHN’S DRIVES FRANCHISE
EFFICIENCY WITH ORDERCLOUD

2. OrderCloud enables Papa John’s to save time and money while effectively
managing over 15,000 orders per month from thousands of locations nationwide.
Costs associated with each order have now dropped below one dollar per order
as they have dramatically reduced order errors, decreased costs associated
with call center staffing, increased franchise loyalty and satisfaction, systemized
control over brand standards, and automated connections to suppliers and
internal fulfillment operations.
In 1984, John Schnatter opened his first Papa John’s restaurant, and Papa
John’s has been going strong ever since. Today, Papa John’s is the recognized
leader of the pizza category and now owns or franchises more than 4,600
restaurants in all 50 states and 34 countries worldwide. More than 25 years
later, one thing remains the same – Papa John’s is still fully committed to
delivering on their brand promise of “Better Ingredients. Better Pizza.”
ABOUT PAPA JOHN’S
Four51 | 400 1st Avenue North, Suite 200 | Minneapolis, MN 55401 | www.four51.com
About Four51
OrderCloud is an enterprise B2B commerce platform giving you the power to manage your B2B commerce, content, and customer experience across every
channel and on any device. It’s built with an API-First approach that enables limitless customization and extensibility.
RESULTS
Our OrderCloud Solution
is a lifesaver! It allows our
franchisees to order the
things they need to operate
and be successful. They
can also place their orders
when they have the time
to do it, which is often not
during regular operating
hours. With our OrderCloud,
franchisees can order, buy
and download all the things
they need to be successful,
from one central place.
- Lori Ann K, Project
Specialist, Papa John’s
“
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Flickr photo by Mark H. Anbinder