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4 New Trends to Watch in Mobile Customer Service


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Delivering great customer service to the mobile consumer continues to gain importance. New trends in mobile strategies, technology investments and user experiences are popping up, and the importance of providing effortless service is becoming more evident.

Learn the four new trends to watch in mobile customer service in this live, 1-hour webinar.

Published in: Software
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4 New Trends to Watch in Mobile Customer Service

  1. 1. Shai Berger Co-Founder & CEO Fonolo 4 New Trends to Watch in Mobile Customer Service Aug 7th, 2014 at 2:00 PM ET
  2. 2. The Power of the Customer Experience • The new consumer mindset for customer service • Changes in consumer purchasing behavior • The impact of mobile apps – done right and wrong • How SMS is resurging and what that means to you
  3. 3. The mobile device is becoming the 1st choice for customer service.
  4. 4. Consumers expect... • easy access to agents, • with no repeating of information • on the device of their choice.
  5. 5. Your call center Your mobile app BUT… How do you connect these two islands?
  6. 6. The WRONG Way
  7. 7. The RIGHT Way
  8. 8. Good News! Fonolo makes it easy to connect your call center to your mobile app.
  9. 9. Let customers easily connect to a live agent, directly from within your mobile app. Mobile Rescue
  10. 10. Visual IVR Pre-call Questions Virtual Queuing Ready-to-Use Component for Your Mobile App
  11. 11. A real-life phone interview Register for this free webinar to join the live Q&A. August 7, 2014 2:00 PM ET Register Now!