Top 10 Call Center Trendsfor 2012Predictions on how the call center industrywill evolve in the year ahead.March 20121. Emo...
3. Mobile4. Scheduled Call-Backs            -5. Voice of Customer (VOC)ap     2                          2
6. 360 View                                   -in7. Remote8. Call Center Analytics                                        ...
9. SIP vs TDM                  -10. Agent Attritionexpenses.                          k-from-   -            -    2       ...
Appendix: Introduction to FonoloDo Customers Enjoy Calling Your Company?TheLower Costs and Happier Callers with no Infrast...
Fonolo                 -    -                                                      -               -                      ...
Upcoming SlideShare
Loading in …5
×

Top 10 Call Center Trends for 2012

802 views

Published on

The call center industry continues to adapt to changes in businesses and consumer behaviours.

Here are 10 important call center trends to keep in mind in 2012.

Published in: Technology, Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
802
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
21
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Top 10 Call Center Trends for 2012

  1. 1. Top 10 Call Center Trendsfor 2012Predictions on how the call center industrywill evolve in the year ahead.March 20121. Emotion Detection2. The Cloudmanagement. - 2 1
  2. 2. 3. Mobile4. Scheduled Call-Backs -5. Voice of Customer (VOC)ap 2 2
  3. 3. 6. 360 View -in7. Remote8. Call Center Analytics - - 2 3
  4. 4. 9. SIP vs TDM -10. Agent Attritionexpenses. k-from- - - 2 4
  5. 5. Appendix: Introduction to FonoloDo Customers Enjoy Calling Your Company?TheLower Costs and Happier Callers with no Infrastructure Changes? - -Features - - - Pre- Post- -time. Smart- Ready 2 5
  6. 6. Fonolo - - - - sales@fonolo.com. info@fonolo.com. fonolo.com.2 6

×