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Shai Berger
Co-Founder & CEO
Fonolo
3 Ways to Build Better Relationships
with Your Customers
June 19, 2014
2:00 PM ET
JD P...
Today’s Webinar:
• The importance of omnichannel customer service
• What contributes to high customer satisfaction
• What ...
Customer service can take many forms
External
Support
Internal
HelpDesk
Business
Operations
What is Customer Service?
building
trust
solving
problems
answering
questions
assistance
helping users
collecting
feedback...
The Power of the Customer
Experience
THE IMPACT
OF
CUSTOMER
EXPERIENCE
SOURCE: ZENDESK/DIMENSIONAL RESEARCH
Your coffee
ready… before you
get to the store!
Customer
expectations are
VERY high.
Source: ROI Research
share opinions
about
companies or
products.
33%
Social Media Adds Pressure
Businesses lose
customers
every day by
putting them
on hold.
In a Multi-Channel World,
Voice is Still King
A real-life phone interview
Register for this free webinar to join
the live Q&A.
June 19, 2014
2:00 PM ET
Register Now!
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The #1 Way to Smooth Out Volume Spikes in Your Call Center

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In this one hour webinar you’ll learn about the number one way to manage call center spikes. You’ll also hear from Chris Abel, Director of Contact Center Operations at Bright Horizons Family Solutions, who will talk about how his company seized the opportunity to smooth out volume spikes and offer a great customer service experience.

Published in: Technology, Business, Education
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The #1 Way to Smooth Out Volume Spikes in Your Call Center

  1. 1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk
  2. 2. Today’s Webinar: • The importance of omnichannel customer service • What contributes to high customer satisfaction • What customers are looking for in a self-service experience • The importance of live agent conversations • The six steps to improving your customer relationships
  3. 3. Customer service can take many forms External Support Internal HelpDesk Business Operations
  4. 4. What is Customer Service? building trust solving problems answering questions assistance helping users collecting feedback satisfying needs education advicerelationships
  5. 5. The Power of the Customer Experience
  6. 6. THE IMPACT OF CUSTOMER EXPERIENCE SOURCE: ZENDESK/DIMENSIONAL RESEARCH
  7. 7. Your coffee ready… before you get to the store!
  8. 8. Customer expectations are VERY high.
  9. 9. Source: ROI Research share opinions about companies or products. 33% Social Media Adds Pressure
  10. 10. Businesses lose customers every day by putting them on hold.
  11. 11. In a Multi-Channel World, Voice is Still King
  12. 12. A real-life phone interview Register for this free webinar to join the live Q&A. June 19, 2014 2:00 PM ET Register Now!

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