1.
Shai Berger
Co-Founder & CEO
Fonolo
5 Best Practices for Deploying a
Call-Back Solution

2.
say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76%

3.
have left a company because
of poor phone service.
Source:
60%

4.
Businesses lose
customers
every day by
putting them
on hold.

5.
Good news!
This problem is easily
FIXED!

6.
75%
say the option of a
call-back is highly
appealing!

7.
The
solution:
Offer a
call-back.
“Press 1 to get
a call-back from
the next agent.”

8.
OK, so how do I
add call-backs
to my contact
center?

9.
Join our webinar, and we’ll cover…
Acknowledging the problem
Infrastructure considerations
When, and how often, to make the call-back offer
Understanding your numbers & metrics
Agent preparation

10.
A real-life phone interview
Register for this free webinar to join
the live Q&A.
April 9, 2015
2:00 PM ET
Register Now!