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5 best practices for deploying a call back solution


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Replacing hold-time with a call-back can be an extremely effective way to solve the major problems that negatively impact your call center (e.g. high abandon rates, spikes in call volume, high cost-per-call, low customer satisfaction).

In this one hour webinar you’ll learn the top 5 best practices your contact center should follow when implementing a call-back solution.

Published in: Technology
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5 best practices for deploying a call back solution

  1. 1. Shai Berger Co-Founder & CEO Fonolo 5 Best Practices for Deploying a Call-Back Solution
  2. 2. say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.” Source: YouGov 76%
  3. 3. have left a company because of poor phone service. Source: 60%
  4. 4. Businesses lose customers every day by putting them on hold.
  5. 5. Good news! This problem is easily FIXED!
  6. 6. 75% say the option of a call-back is highly appealing!
  7. 7. The solution: Offer a call-back. “Press 1 to get a call-back from the next agent.”
  8. 8. OK, so how do I add call-backs to my contact center?
  9. 9. Join our webinar, and we’ll cover… Acknowledging the problem Infrastructure considerations When, and how often, to make the call-back offer Understanding your numbers & metrics Agent preparation
  10. 10. A real-life phone interview Register for this free webinar to join the live Q&A. April 9, 2015 2:00 PM ET Register Now!