3 Ways to Build Better Relationships with Your Customers

336 views

Published on

While customer service can take many forms, one thing is certain: the importance of customer service is on the rise, and companies that are getting it right are focusing on more than just solving their customers’ tickets, but on building better relationships with them.

Published in: Technology, Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
336
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3 Ways to Build Better Relationships with Your Customers

  1. 1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk
  2. 2. Today’s Webinar: • The importance of omnichannel customer service • What contributes to high customer satisfaction • What customers are looking for in a self-service experience • The importance of live agent conversations • The six steps to improving your customer relationships
  3. 3. Customer service can take many forms External Support Internal HelpDesk Business Operations
  4. 4. What is Customer Service? building trust solving problems answering questions assistance helping users collecting feedback satisfying needs education advicerelationships
  5. 5. The Power of the Customer Experience
  6. 6. THE IMPACT OF CUSTOMER EXPERIENCE SOURCE: ZENDESK/DIMENSIONAL RESEARCH
  7. 7. Your coffee ready… before you get to the store!
  8. 8. Customer expectations are VERY high.
  9. 9. Source: ROI Research share opinions about companies or products. 33% Social Media Adds Pressure
  10. 10. Businesses lose customers every day by putting them on hold.
  11. 11. In a Multi-Channel World, Voice is Still King
  12. 12. A real-life phone interview Register for this free webinar to join the live Q&A. June 19, 2014 2:00 PM ET Register Now!

×