eMail, Chat, Text, Call... Oh My!

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Practical advice on choosing whether to call, email, text, or chat.

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eMail, Chat, Text, Call... Oh My!

  1. 1. eMail, Chat, Text, Call …. Oh my! No wonder we’re all confused. Practical advice on when to do what. Brought to you by Fonality.com … A business phone system that’s more than just talk
  2. 2. Today’s workforce is swimming in a sea of communications platforms from instant message to text to email and phone. Each has a specific place in the corporate world, depending on the situation.
  3. 3. How do you know which one to use over the other? Let’s take a look at best practices for choosing the right communication tool for the job.
  4. 4. IM: Instant Gratification You might IM if …. • A one-sentence answer will suffice: Otherwise, go with email. • You need to ping someone: Is a member of your team late for a call? IM away. • It’s not business-critical: There are many business matters that require quick “yes/no” responses.
  5. 5. SMS: A Privilege Not to Be Abused So how do you know if SMS is OK to use? Give it a shot if …. • The message can’t wait until morning • The problem isn’t too complicated for text messaging • The person who gets it will think it was text worthy
  6. 6. Email: When a Paper Trail is Needed (Ok, not “paper” exactly, but you know what we mean) Use eMail when … • You need multiple parties to weigh in • You are discussing something that has legal, compliance or contractual implications • There is nothing emotional about what is being discussed • You will need to be able to seamlessly access this conversation again
  7. 7. Phone: Remember That Thing? The telephone has been the go to tool for communications for more than 130 years. There’s a reason. Pick up the phone if … • The topic is complex • You need to discuss something personal or emotional • A prior email exchange didn’t resolve the issue or question
  8. 8. Feel better? We hope so. To learn more about how Fonality helps businesses manage their communication and collaboration needs, pay us a visit at www.fonality.com. Our business phone system is more than just talk.

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