Role of ICT Strategic Plan & SLA in Cooperatives

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Cooperatives run into trouble when they require support and warranty for their ICT equipment.ICT strategic plans guide the society in making the right ICT investment that will help them realize their strategic business goal.for more information www.flametree-systems.co.ke

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Role of ICT Strategic Plan & SLA in Cooperatives

  1. 1. Luka Wanjohi FLAMETREE SYSTEMS ENGINEERING LTD www.flametree-systems.co.ke [email_address] ICT STRATEGIC PLAN AND THE ROLE OF SLA
  2. 2. Milk Production Value Chain Source Consumer Kshs 56 Kshs 28
  3. 3. Benefits of ICT <ul><li>Increase accessibility and transparency/trust between the village society, union/distributor </li></ul><ul><li>Facilitate education , collaboration and partnership </li></ul><ul><li>Increase workforce productivity and efficiency in all aspects of the business </li></ul><ul><li>Enhance competitiveness </li></ul><ul><li>Extend market reach </li></ul>
  4. 4. Definition: ICT Strategy <ul><li>Defines how technology will be used across an organization </li></ul><ul><li>Describes the technology to be used in supporting the business </li></ul><ul><li>Outlines the steps to be followed to achieve the organizations ideal IT status </li></ul><ul><li>Takes into consideration </li></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Processes </li></ul></ul>
  5. 5. <ul><li>Lack of understanding and awareness- </li></ul><ul><li>elected leaders, management and members </li></ul><ul><li>Failure to use participatory approach –involve all </li></ul><ul><li>Lack of ICT strategy plan in coops </li></ul><ul><li>Lack of quality ICT support </li></ul><ul><li>Lack of ICT policy in agriculture policies and dairy ploicies </li></ul><ul><li>No reference/guide coops to adopt or follow </li></ul>
  6. 6. Cooperative Goals <ul><li>List three goals for your cooperatives </li></ul>
  7. 7. Relationship between Development, Information, and ICTs <ul><li>Information as a strategic development resource </li></ul><ul><li>Current problems and challenges </li></ul>Developing strategies for information systems and technology that are derived from and integrated with other components of the overall development strategy
  8. 8. ICT Policy Framework Provide Direction Compare Measure Performance ICT Activities <ul><li>Increase automation (make the business </li></ul><ul><li>effective) </li></ul><ul><li>Decrease cost </li></ul><ul><li>(make the enterprise efficient) </li></ul><ul><li>Manage risks </li></ul><ul><li>(security, reliability and compliance) </li></ul><ul><li>ICT is aligned with the </li></ul><ul><li>business </li></ul><ul><li>ICT enables the </li></ul><ul><li>business and </li></ul><ul><li>maximises benefits </li></ul><ul><li>ICT resources are used </li></ul><ul><li>responsibly </li></ul><ul><li>ICT-related risks are </li></ul><ul><li>managed appropriately </li></ul>Set Objectives
  9. 9. ICT Strategy Considerations <ul><li>Cooperative Vision and Mission </li></ul><ul><li>Stakeholder identification and analysis </li></ul><ul><li>Business processes </li></ul><ul><li>Strategic goals for the Cooperative </li></ul><ul><li>Current State and Future State of ICTs </li></ul><ul><li>Skills mapping </li></ul><ul><li>Hardware and software inventory </li></ul><ul><li>Industry trends </li></ul><ul><li>SWOT analysis </li></ul>
  10. 10. ICT Strategies and Different Governance Levels Wider Government Policy e.g. Vision 2030 Co-operative Society’s Development Strategy ICT Strategy
  11. 11. Role of SLA <ul><li>SLA=Service Level Agreement </li></ul><ul><li>Binding document reponsibilities of buyer and seller of ICT equipment </li></ul><ul><li>Based on ITL </li></ul><ul><li>Protect the cooperative from loss- </li></ul><ul><li>purchase of defective equipment </li></ul>
  12. 12. Parts of an SLA <ul><li>Pricing schedule-spread of payment </li></ul><ul><li>Support Level-calls, costa, warranty </li></ul><ul><li>Customosation-to what extend is customisation free? </li></ul>
  13. 13. <ul><li>THANK YOU! </li></ul><ul><li>Flametree Systems Engineering </li></ul><ul><li>Brookside Drive, Westlands </li></ul><ul><li>www.flametree-systems.co.ke </li></ul><ul><li>[email_address] </li></ul>

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