4 Steps to Building a Great Team For Your Small Business

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Earning your customers’ repeat business is dependent on your employees’ ability to give them a great experience. So let’s make sure your team is on the right track.

In our new guide, we put together these 4 steps to get you on your way to giving your staff a customer service boost.

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4 Steps to Building a Great Team For Your Small Business

  1. 1. 4StepstoBuildingaGreatTeam ForYourSmallBusiness Earningyourcustomers’repeatbusinessisdependenton youremployees’abilitytogivethem agreatexperience. Solet’sbuildacustomerserviceorientedteam!
  2. 2. 4StepstoBuildingaGreatTeam ForYourSmallBusiness Earningyourcustomers’repeatbusinessisdependanton youremployees’abilitytogivethem agreatexperience. Solet’sbuildacustomerserviceorientedteam! Weknow thatovertheirlifetime, loyalcustomersspend10Xmore thannew orcasualcustomers. Butyoucan’tcreatethatloyalfanbaseif youremployeespreventyourcustomers from comingbackbecauseofbad experiences. Sohow doyoupreventthatfrom happening?Buildastaffofgreat empl Butyoucan’tcreatethatloyalfanbaseif youremployeespre Whetheryouownthecorner coffeeshoporanupscaleboutique, we’rehavefoureasytipstomake sureyoubuildagreatteam foryour smallbusiness. 3
  3. 3. Findgreatemployees. Firstthingsfirst.Let’sfind goodcandidatestointerview. 01 STEP
  4. 4. 4StepstoBuildingaGreatTeam ForYourSmallBusiness Earningyourcustomers’repeatbusinessisdependanton youremployees’abilitytogivethem agreatexperience. Solet’sbuildacustomerserviceorientedteam! Weknow thatovertheirlifetime, loyalcustomersspend10Xmore thannew orcasualcustomers. Butyoucan’tcreatethatloyalfanbaseif youremployeespreventyourcustomers from comingbackbecauseofbad experiences. Sohow doyoupreventthatfrom happening?Buildastaffofgreat empl Butyoucan’tcreatethatloyalfanbaseif youremployeespre Wantmoredetailonhow toapplythistoyour specificbusiness?FindmeonTwitterorGoogle+! AngelaRodriguez CustomerLoyaltyConsultant blog.fivestars.com @FiveStarsCard Ifyouwouldliketolearnmorewaysto improveyourcustomerserviceandretain moreloyalcustomersatyoursmall business,headtotheblog! blog.fivestars.com 19
  5. 5. Wantafreedemofrom FiveStars? Visithttp://fivesta.rs/demoFIVESTARS CustomerEngagementToolkit •Segmentedcustomergroups •Textandemailcampaigns •Socialmediaintegration FiveStarsCard •Simpletechnologythateveryonecanuse •Impossibletolose,basedonphone# •Over1,000,000cardholders Point-of-Sale RelationshipManager •CustomerinforightonthePOS •Neverslow downtheline •Builtinfraudcontrol FiveStarsCustomerLoyalty Wetakecareofeverything.

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