Who is best small business VOIP services provider?
The good news is that there are a large number of hosted business VOIP providers that offer amazing features and functionality at an incredibly low price.
The industry giant in the small
business VOIP space is RingCentral
with more than 350,000 users. This
means that the company is less
likely to go out of business or be
swallowed by a competitor.
Competitors to Ring Central
include Jive, Vocalocity and
Our top choice for small business
VOIP is Nextivia
Nextivia is the lowest cost
provider of small business VOIP
services, has US based customer
service and a dedicated team
that helps you set-up.
Basic Pricing for
for Mobile Phone
$29.99 To Cost
Free Free Free
Combination of US &
US Support, Dedicated
US Support, Dedicated
US Support, No
Cool Features Business SMS Call Continuity
Website Learn More Learn More Learn More Learn More
All the business VOIP providers
guarantee that the service will be
up 99.999% of the time. Your
phone service will not be down for
more than a few minutes if a
natural disaster occurs.
This means you can switch
providers without penalties. This
has two benefits, you don’t have to
pay a big sum upfront, and if they
provide poor service you are not
You will need to buy a desktop SIP
Phone. These phones will cost
between $50 and $250 per phone
depending on their quality. The
phones are not locked to a
particular service provider. Its a
one time cost.
Mobile Workforce / Softphone
Employees can turn their phone
into a “softphone” by downloading
an app, which can make and
receive calls from their work
number. Usually for IOS or Android
The cost of your service can vary greatly depending on what features
you want to include.
We asked each VOIP provider to give us a quote based on our company
having 7 employees, each needing to have their own direct dial
extension with voicemail. Also, we asked for one call group. All the
plans we considered had unlimited local and long distance minutes
for US an Canada.
They offered the cheapest plan
which came in at $174.65 per
month. Their basic per user price
is $24.95 which included
everything that I wanted.
They offered the most expensive
plan at $209.93. If you want to
have a softphone in addition to a
desktop phone, they charge full
price for having an extra user.
However, there are two benefits of
buying with RingCentral:
1) If you get an annual plan, it
brings their basic price in line with
other VOIP providers.
2) You get to cancel within one
month and get full refund on the
They offered the second cheapest
plan at $189.87. However it can get
more expensive depending on the
features you want. You might
bring the cost much lower
depending on how you deal with
the sales person.
They are at the middle of the pack
at $195.65. While they promote
that their monthly fee is all
inclusive, you have to pay $1.75
extra per month for each phone
number that can be directly dialed.
Since each VOIP provider has a different pricing policy write down
what you want and get quotes for the vendor before you begin:
1.Number of Users
2.Number of Devices
3.Number of Phone Numbers
4.Number of Call Groups
5.Use Of The 800 number
Don’t be afraid to negotiate to get a
Best Small Business VOIP For Price:
The only firm which has overseas based support (for
customers with under 10 users) is RingCentral. All other
firms had U.S. based customer support. We got a good
feeling after talking with Vocalocity.
Was the customer service based out of the U.S.
With the exception of Vocalocity, every firm claims to have a set
up team when you initially set up your phone system. Vocalocity
gives live interactive webinars for new clients three times per
week. PC Magazine describes that setting up a phone system with
Jive is more intuitive than RingCentral.
Did the firm have dedicated account set up team?