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AI in Business - Impact and Possibility

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Maximizing Human Potential - Transformation, Centers of Excellence, Artificial Intelligence. Making a difference by improving the way the world works.

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AI in Business - Impact and Possibility

  1. 1. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 1 Maximizing Human Potential Transformation ~ Centers of Excellence ~ Artificial Intelligence Areas of Impact & Possibility Artificial Intelligence in Business April 2018
  2. 2. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 2 Artificial intelligence (AI) is rapidly moving into business.
  3. 3. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 3 The result is a fundamental shift in how we do business.
  4. 4. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 4 The sort of AI we mean isn’t that of science fiction.
  5. 5. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 5 It’s the sort of AI that disrupts industry towards the next evolution.
  6. 6. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 6 Freeing people to add value by thinking productively.
  7. 7. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 7 Whilst accelerating transformation and growth.
  8. 8. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 8 Redefining the possible through Intelligent AI Processes. Replicate human reasoning, draw conclusions, with predictions, to help decision making. ~ articulate business cases ~ gain executive sponsor ~ commit process owners, and resources ~ pilot project ~ scale
  9. 9. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 9 Focusing on the value that improves results.
  10. 10. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 10 The result is a fundamental shift in how we do business, and what organizations are capable of doing. Freeing human ingenuity to focus on strategy. ~ Better able to manage repeatable process ~ Improve workflow standardization ~ Reduce multiple systems reliance ~ Frictionless “straight through” process ~ Reduce errors and operating cost ~ Increase risk management ~ Enhance customer experience Business Capabilities, Processes, etc. Intelligent AI & Robots CRM, ERP, BPM, Transactional Systems Workforce, Team Members, Human Processing
  11. 11. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 11 Organization Technology KPIsProcess & Methods Partners & Alliances Competency & Performance Governance & Compliance People & Culture Target Operating Model Using AI to target how organizations work.
  12. 12. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 12 ❖ The term ‘artificial intelligence’ commonly applies to devices or applications capable of carrying out specific tasks in human ways, by mimicking cognitive functions such as: o learning o reasoning o problem-solving o visual perception o language-understanding ❖ There are two main types of AI: o Applied AI (weak or narrow AI)  common systems designed to intelligently carry out a single task, e.g. moving a driverless vehicle, or trading stocks and shares. o Generalized AI (strong AI)  less common systems or devices that can theoretically handle any task, as they carry enough intelligence to find solutions to unfamiliar problems. e.g. don't currently exist, as these technologies are still in very early stages. Most modern AI applications are enabled through a discipline known as 'machine learning'. What is Artificial Intelligence?
  13. 13. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 13 Machine Learning Natural Language Processing (NLP) Speech Planning, Scheduling & Optimization Robotics Vision Predictive Analytics Translation Speech to Text Reduction Reactive Machines Image Recognition Machine Vision Limited Memory Theory of Mind, Self-aware Probabilistic, Temporal Classical Text to Speech Information Extraction Classification, Clustering Deep Learning Expert Systems Artificial Intelligence (AI) Interference Engine Knowledgebase Types of AI
  14. 14. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 14 ❖ Automated Process Management ❖ Machine Learning ❖ Robotic Process Automation o Data (Information) o Signals and Triggers (Trends) o Human (Behavior) o Probability (Outcome Likelihoods) Datasets Statistics Pattern Recognition Machine Learning Knowledge Discovery Artificial Intelligence Neural Computation AML & Automated Process Management Data Mining Deep Learning Maximizing Human Potential (Smart Technologies)
  15. 15. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 15 Computer Science Computability Decentralised Information Systems Semantic Web Process Calculus … Artificial Intelligence Business Process Automation Machine Learning Bayesian Methods Data Repositories Deep Learning … Socio-Cultural Values Ethics Lifestyles & Trends Demographics Corporate Attitudes … Mathematics Game Theory Networks Statistics Competitive Theory … Psychology Social Attitudes Cognitive Properties Information Processing Methods … Biology Evolutionary dynamics Systems biology Plasticity … Ecology Structure of Ecosystems Productivity Populations Dynamics Environmental Controls Biosphere … Sociology Social Attitudes Group Dynamics Theory Social Networks Plume Tracing … Technology Protocols Architectures Structures & Security Resilience Usability … Economics Market Theory Micro & Macros Capital Types Market Types … Legal Intellectual Property Regulations Public Engagement Corporate Social Responsibility … Media Fragmented Discourse Moral Issues & Panics Mobile Opinion Formers Smart Groups … Sociological DataSpiritual Data Political Data Cultural Data Financial Data Industrial Data Colliding Data Science
  16. 16. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 16 We are going to look at how Artificial Intelligence can be applied to business.
  17. 17. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 17 ❖ Over the years, AI research has enabled many technological advances, including: o virtual agents and chatbots o suggestive web searches o targeted advertising o pattern recognition o predictive analytics o voice and speech recognition o face recognition o machine translation o autonomous driving o automatic scheduling How has it BEEN used in Business? Many of these are now commonplace and provide solutions to a great number of business challenges and complex, real-world problems.
  18. 18. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 18 Types of Impact. ❖ Automated/ Robotic process o Automated assistants o Automated process management o Automated assistants ❖ Machine learning o Search - indexing and feedback o Personalization and recommendations o Predictions and analytics o Individual journal o Research and service options o Learning systems o Machine learning TOMs o Speech, text, language processing o Value and risk profiling o Probability modeling o Customer DNA and data integration
  19. 19. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 19 For example, ML applications can: o read text and decide if the author is making a complaint or a purchase order o listen to a piece of music and find other tunes to match the mood o recognize images and classify them according to the elements they contain o translate large volumes of text in real time o accurately recognize faces, speech and objects In the most basic terms, ML enables computers to learn without being explicitly programmed. What is Machine Learning? Machine Learning. ❖ Machine Learning or “ML” through data can learn using quantitative techniques. ❖ AI ML algorithm solutions continue to self-improve as more data is accessed, thereby reducing errors. ❖ Machine learning (ML) is a core part of AI. o it is based around the idea that machines can detect patterns in data and adjust their program actions accordingly
  20. 20. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 20 Where can AI be applied. ❖ Strategy and Organization ❖ Brand Management ❖ Finance Office ❖ Human Capital ❖ Business and Competitor Intelligence ❖ Data and Reporting ❖ Governance ❖ Risk Management ❖ Business Process and Change ❖ Operational Support ❖ Business Support ❖ Sales and Marketing ❖ Manufacturing and Delivery ❖ Legal ❖ Skills and Competency ❖ Business Continuity ❖ Consolidation, Sourcing, Vendor Optimization
  21. 21. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 21 How is it BEING used? ❖ You can use AI technologies to: o Improve customer services and experience o Automate workloads, improve workflow o Optimize logistics and repeatable process o Increase output and efficiency o Prevent outages o Predict performance o Predict behavior o Manage and analyze data o Improve your marketing and advertising o Better decision making o Reduce risk and fraud ❖ Depending on the type of AI, smart programs can perform: o Specific individual tasks, such as medical diagnosis, electronic trading, robot control, etc. o Complex, cognitive tasks based on their understanding of how certain things (e.g. a language or a behavior) work. Artificial intelligence (AI) is steadily passing into everyday business use, solving both business problems and creating opportunities
  22. 22. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 22 Why is it relevant?
  23. 23. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 23 Impact of AI. AI better captures dynamic complexities in a timely fashion. AI more effectively automates planning processes, increasing speed, flexibility and agility. AI is better able to streamline managerial tasks. AI increases prediction accuracy and reduces errors. AI using ML algorithms self-improve over time.
  24. 24. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 24 Freeing human ingenuity to focus on strategy. Many businesses take up AI technology to reduce operational costs, increase efficiency, grow revenue and improve customer experience. For greatest benefits, the full range of smart technologies should be applied into processes and products.
  25. 25. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 25 ❖ Save time and cost by automating routine processes ❖ Increase productivity and operational efficiencies ❖ Make faster business decisions ❖ Avoid mistakes and 'human error’ ❖ Use insight to predict customer preferences ❖ Offer customers a better, personalized experience ❖ Mine vast amount of data to generate quality leads ❖ Grow your customer base ❖ Achieve overall cost savings ❖ Optimize your business, workforce or products ❖ Increase revenue by maximizing sales opportunities ❖ Grow expertise by enabling analysis ❖ Offer intelligent advice and support ❖ Solve business, operational or technical problems ❖ Impact customer demand ❖ Provide an offshoot of another project By deploying the right AI technology, your business may gain ability to: To improve business.
  26. 26. AI in Business: Impact and Possibility ~ www.firstalign.com ~ 26 FirstAlign Solutions o. 227 W 4th Street, Charlotte, NC 28202 p. 646-233-2488 e. contact@firstalign.com www.firstalign.com NOT JUST KNOWLEDGE, KNOW HOW “Maximizing Human Potential”
  • DaveDhar1

    Jan. 27, 2019

Maximizing Human Potential - Transformation, Centers of Excellence, Artificial Intelligence. Making a difference by improving the way the world works.

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