Retailer Online Payment Acceptance in Europe

Retailer Online Payment
Acceptance in Europe
Report prospectus
November 2013...
Retailer Online Payment Acceptance in Europe

Prospectus contents
Page
What is the research?
What methodology has been use...
Retailer Online Payment Acceptance in Europe

What is the research?
Retailer Online Payment Acceptance in Europe is a repo...
Retailer Online Payment Acceptance in Europe

What methodology has been used?
The main research input into this study is F...
Retailer Online Payment Acceptance in Europe

How do retailers surveyed break down? (1)
Books and media, 104
Sporting good...
Retailer Online Payment Acceptance in Europe

How do retailers surveyed break down? (2)
Others, 376
of which
Ukraine, 50,
...
Retailer Online Payment Acceptance in Europe

Which specific retailing groups
have been researched?
Among the major retail...
Retailer Online Payment Acceptance in Europe

What is the report structure?
0. Executive Summary: providing a concise eval...
Retailer Online Payment Acceptance in Europe

What are the key features of the research?
Key features of this report inclu...
Retailer Online Payment Acceptance in Europe

How can the research be used?
You may be able to use this report and the Par...
Retailer Online Payment Acceptance in Europe

How can the PartnerBASE™ be used?
Filter by type Select distribution
of reta...
Retailer Online Payment Acceptance in Europe

Who can use the research?
1.

Payment card brands: this study is an up-to-da...
Retailer Online Payment Acceptance in Europe

What are some of the key findings?
1. Major retail brands in the consumer el...
Retailer Online Payment Acceptance in Europe

What are some of the key findings? (cont.)
2. Across the 33 countries, PayPa...
Retailer Online Payment Acceptance in Europe

What are some of the key findings? (cont.)
3. As a means of online payment, ...
Retailer Online Payment Acceptance in Europe

What are some of the key findings? (cont.)
4. Key findings from the executiv...
Retailer Online Payment Acceptance in Europe

What is the cost and format?
Retailer Online Payment Acceptance in Europe is...
Retailer Online Payment Acceptance in Europe

What other reports are available?
A variety of country-specific reports and ...
Retailer Online Payment Acceptance in Europe

How can the research be purchased?
Simple. Just go to the relevant area of t...
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Retailer Online Payment Acceptance in Europe

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Retailer Online Payment Acceptance in Europe is a report, based on a survey of over 3,300 prominent retail brands in 33 countries, about the online payment types that they accept for purchases made online by their customers.

Countries covered are Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, and Ukraine.

Means of online payment investigated are payment cards, online accounts, mobile payments, direct bank transfers and other means consisting mainly of payment on delivery (commonly referred to as 'COD' for 'cash on delivery') and payment upon receipt of invoice.

Moreover, the PartnerBASE™ database that accompanies the report details the payment card brands, online account providers and mobile payment means accepted by retailers that offer online shopping, thereby offering clear evidence for the companies that are well-placed both in each country and across Europe as a whole.

Published in: Economy & Finance, Business
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Retailer Online Payment Acceptance in Europe

  1. 1. Retailer Online Payment Acceptance in Europe Retailer Online Payment Acceptance in Europe Report prospectus November 2013 Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1
  2. 2. Retailer Online Payment Acceptance in Europe Prospectus contents Page What is the research? What methodology has been used? How do retailers surveyed break down? Which specific retailing groups have been researched What is the report structure? What are the key features of the research? How can the research be used? How can the PartnerBASE™ be used? Who can use the research? What are some of the key findings? What is the cost and format? What other reports are available? How can the research be purchased? 3 4 5-6 7 8 9 10 11 12 13-16 17 18 19 Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 2
  3. 3. Retailer Online Payment Acceptance in Europe What is the research? Retailer Online Payment Acceptance in Europe is a report, based on a survey of over 3,300 prominent retail brands in 33 countries, about the online payment types that they accept for purchases made online by their customers. Countries covered are Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, and Ukraine. Means of online payment investigated are payment cards, online accounts, mobile payments, direct bank transfers and other means consisting mainly of payment on delivery (commonly referred to as 'COD' for 'cash on delivery') and payment upon receipt of invoice. Moreover, the PartnerBASE™ database that accompanies the report details the payment card brands, online account providers and mobile payment means accepted by retailers that offer online shopping, thereby offering clear evidence for the companies that are well-placed both in each country and across Europe as a whole. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 3
  4. 4. Retailer Online Payment Acceptance in Europe What methodology has been used? The main research input into this study is Finaccord’s on-going investigation of the involvement in financial services, in general, and online payment acceptance, in particular, of over 3,300 major retailing brands across 33 countries in Europe. In the specific context of this report, the aim of the investigation is to gather top level data concerning the acceptance of online payment types by the organisations in question, and the payment card brands, online account providers and mobile payment means with which they work in this context. Naturally, given that there are literally millions of smaller retailers in total in the territories reviewed, the majority with just a single outlet, Finaccord has sought to focus on the very largest entities that are likely to be of most strategic interest to organisations involved in the online payment sector and wider financial services markets. Indeed, the major retailers break down by category and by country as illustrated in the graphics overleaf. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 4
  5. 5. Retailer Online Payment Acceptance in Europe How do retailers surveyed break down? (1) Books and media, 104 Sporting goods, 131 Speciality, 184 Fashion, 699 Offline only, 1,455 Department store / variety, 200 Mixed, 1,356 Fuel, 252 Consumer electronics, 564 Health and beauty, 231 Supermarket / hypermarket, 490 Online only, 503 DIY / furniture / home, 459 BY TYPE BY DISTRIBUTION MODEL Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 5
  6. 6. Retailer Online Payment Acceptance in Europe How do retailers surveyed break down? (2) Others, 376 of which Ukraine, 50, Lithuania, 46 Slovakia, 45 Serbia, 40 Croatia, 39 Bulgaria, 37 Slovenia, 36 Estonia, 32 Latvia, 30 Bosnia -Herzegovina, 21 UK, 316 Georgia, 50 Greece, 59 Romania, 64 Hungary, 72 Turkey, 231 Portugal, 73 Germany, 211 Norway, 76 Finland, 76 France, 197 Austria, 83 Denmark, 87 Poland, 193 Ireland, 89 Czech Republic, 90 Switzerland, 101 Italy, 173 Belgium, 102 Spain, 169 Sweden, 110 Netherlands, 150 Russia, 166 BY COUNTRY Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 6
  7. 7. Retailer Online Payment Acceptance in Europe Which specific retailing groups have been researched? Among the major retailing groups included in the research are: 3 Suisses Agorà Network Ahold Aldi Alliance Boots Amazon Arcadia AS Watson Auchan AVIA International Axel Johnson Baltika Group Bauhaus Baumax Bertelsmann Bestseller BP C&A Carrefour Casino CBA Celesio Colruyt Conforama Coop Norden Cortefiel Dansk Supermarked Darty Delhaize Group Dixons Retail dm-drogeriemarkt E. Leclerc EDEKA El Corte Inglés El Dorado ENI Eroski Euretco Euronics Expert International ExxonMobil Fnac Fressnapf Gazprom Groupe Galeries Lafayette Grupo Inditex GUM Harald Nyborg Home Retail Group House of Fraser ICA IKANO IKI Kering Kesko Kingfisher Leroy Merlin Les Mousquetaires (ITM) Louis Delhaize Lukoil Marks & Spencer Maus Frères Mercator Metro Group Migros Modelo Continente MOL Morrisons OMV OTTO Oxylane PKN Orlen Praktiker Rakuten Rautakesko Reitan Resurs Group REWE Royal Dutch Shell Schwarz Group Sedmoi Continent Shop Direct Group SOK Spar (Austria) Sports Direct Staples Statoil Stockmann Svyaznoy Système U Tchibo Tengelmann Tesco Total Toys R Us Varner Gruppen Vivarte VP Market X5 Zalando Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 7
  8. 8. Retailer Online Payment Acceptance in Europe What is the report structure? 0. Executive Summary: providing a concise evaluation of the principal findings of the report. 1. Introduction: offering rationale, description of methodology and other related notes. 2. Regional Overview: a pan-European overview of the activity of major retail brands in the field of online payments. As well as a comparative analysis of the types of payment accepted online by retailers in each country, this section also investigates across each country the extent to which MasterCard, Visa and other national and international payment card brands can be used online, the degree to which PayPal or rival online account firms enjoy wide acceptance, and whether mobile payment providers are carving out a position for themselves in the online payment space. 3. Austria: an in-depth analysis of the environment for online payment acceptance among major retailers in Austria. The chapter begins by quantifying the online acceptance rate of payment cards, online accounts, mobile payments, direct bank transfers and other online payment means before comparing the rates for each of these payment types across ten retailer categories. These include consumer electronics, department stores and variety retailers, fashion brands, health and beauty chains, and supermarket / hypermarket brands selling online. 4 - 35: chapters for all other countries are structured along similar lines to that for Austria. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 8
  9. 9. Retailer Online Payment Acceptance in Europe What are the key features of the research? Key features of this report include: • definitive coverage of the involvement in online payment acceptance of over 3,300 major retail brands in 33 countries across Europe, 56.1% of which have set up an online shopping facility; • coverage of 27 different payment card brands accepted online: which card brands are strong in which countries and with which retailers do they collaborate? • identification of 29 online account providers in addition to PayPal: which operate in more than one territory and which offer significant competition to the market leader in particular countries? • identification of 17 mobile payment products that are accepted online: in which countries has this emerging payment means made the greatest headway? • analysis of direct bank transfers, payment on delivery (COD) and payment upon receipt of invoice as online payment means: in which retailer categories are these most likely to be accepted for online payments? Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 9
  10. 10. Retailer Online Payment Acceptance in Europe How can the research be used? You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of the following ways: • gain rapid access to a unique pan-European source of intelligence covering virtually all significant retail brands across an extremely wide range of geographies; • understand the degree to which online accounts, mobile payments, direct bank transfers and other online payment types rival payment cards as a means of paying for goods online; • appreciate in which countries and retailer categories each of these kinds of online payment enjoy greatest acceptance among major retailers; • monitor the activity of key national and international competitors in the online payment sector including American Express, Klarna, MasterCard, Paybox, PayEx, PayPal, PayU, Visa and WebMoney ; • benefit from a comprehensive overview of the environment for retailer online payment acceptance in Europe, allowing you to plan for likely future scenarios in this sector. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 10
  11. 11. Retailer Online Payment Acceptance in Europe How can the PartnerBASE™ be used? Filter by type Select distribution of retailer model Identify partners Retailer Type Distribution model Country Life Hälsobutiken Lifestyle Sports liGo Limoni Lindex Health and beauty Sporting goods Consumer electronics Health and beauty Fashion Mixed Mixed Online-only Mixed Mixed Look up specific retailers Filter by country Sweden Czech Republic UK Italy Finland Product type Online account Online account Online account Online account Online account Product Partner(s) accepted? Yes Yes Yes Yes No Klarna, Payex PayPal Google Wallet, PayPal PayPal Choose product type Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 11
  12. 12. Retailer Online Payment Acceptance in Europe Who can use the research? 1. Payment card brands: this study is an up-to-date and comprehensive source of information about online payment acceptance among major retailers in 33 countries and represents an indispensable guide to the involvement in this area of over 1,850 retail brands that allow customers to shop online; 2. Providers of other online payment means: online accounts and mobile payments represent a fastgrowing alternative to long-established payment products for consumers making purchases from webbased retailers – this report examines the evolving environment for firms providing solutions in these areas; 3. Retailers: online payment acceptance is an important consideration for numerous retail brands in Europe but what types of online payment do they accept and with which payment providers do they collaborate in this context? 4. Management consultancies: are you either assisting a retailer with its approach to online payment acceptance or advising a provider of online payment products with respect to partnership opportunities with major retail brands? This research will help you to evaluate the options in retailer online payment acceptance, saving time and effort on researching the subject yourself. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 12
  13. 13. Retailer Online Payment Acceptance in Europe What are some of the key findings? 1. Major retail brands in the consumer electronics sector in Europe are most likely to accept online payments, followed by those in the books and media product category Books and media 81.7% Consumer electronics 84.2% Department store / variety 73.9% DIY / furniture / home 46.4% Fashion Fuel 68.1% 0.8% Health and beauty 64.5% Speciality 71.7% Sporting goods Supermarket / hypermarket 0.0% 61.7% 20.4% 20.0% 40.0% 60.0% 80.0% 100.0% % of major retailers accepting any kind of online payment Source: Finaccord PartnerBASE Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 13
  14. 14. Retailer Online Payment Acceptance in Europe What are some of the key findings? (cont.) 2. Across the 33 countries, PayPal is comfortably the dominant provider of online accounts and its share of retailer partnerships rises when viewed in weighted terms other, 12.3% other, 20.5% PayU, 2.0% Klarna, 3.1% PayU, 4.6% PayPal, 68.9% Klarna, 6.1% PayPal, 82.5% UNWEIGHTED WEIGHTED Source: Finaccord PartnerBASE Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 14
  15. 15. Retailer Online Payment Acceptance in Europe What are some of the key findings? (cont.) 3. As a means of online payment, direct bank transfers are accepted by the highest proportion of major retail brands in the Netherlands and Poland Netherlands Poland Highest acceptance rates 94.1% 93.5% Bulgaria 88.9% Latvia 87.5% Germany 86.2% Estonia 85.7% Average 49.6% Switzerland 29.2% France Lowest acceptance rates 24.1% Denmark 24.1% Portugal Ireland UK 0.0% Source: Finaccord PartnerBASE 22.9% 7.3% 5.8% 20.0% 40.0% 60.0% 80.0% 100.0% % of major retail brands accepting direct bank transfers online Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 15
  16. 16. Retailer Online Payment Acceptance in Europe What are some of the key findings? (cont.) 4. Key findings from the executive summary include: • across retail brands selling online, 91.8% accepted payment cards making this the most popular online payment means, followed by direct bank transfers (49.5%), online accounts (48.1%), other online payment types such as payment on delivery (COD) or payment on invoice (42.0%) and mobile payments (3.2%); • the highest acceptance rates among online retail brands for online accounts (such as PayPal) were visible in Poland, Italy and Germany at a respective 75.6%, 75.5% and 70.8% of those investigated, although they were not accepted at all by online retailers in Croatia; • 17 different mobile payment providers were found to be accepted by at least one of the major online retailers investigated with mPay and Skycash claiming the most partnerships but with France-based Buyster generating the highest weighted share of relationships; • with regards to alternative online payment types, as many as 33.2% of online retailers allowed payments to be collected at the point of delivery (COD) while 12.1% offered customers the chance to receive an invoice for payment after a short fixed period, with no charges or credit agreement and 1.8% permitted payments through other means including direct debit and wire transfer. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 16
  17. 17. Retailer Online Payment Acceptance in Europe What is the cost and format? Retailer Online Payment Acceptance in Europe is available as a standard PDF document. The PartnerBASE™ that accompanies it at no further charge is in Excel format. Costs for this research set and selected other comparable, international titles are as follows: Retailer Online Payment Acceptance in Europe GBP 1,995 Global Retailer Consumer Finance and Banking Global Retailer Insurance and Assistance Global Retailer Online Payment Acceptance Global Retailer Payment, Gift and Loyalty Cards Retailer Consumer Finance and Banking in the Asia-Pacific Region Retailer Consumer Finance and Banking in Europe Retailer Consumer Finance and Banking in North and Latin America Retailer Insurance and Assistance in the Asia-Pacific Region Retailer Insurance and Assistance in Europe Retailer Insurance and Assistance in North and Latin America Retailer Online Payment Acceptance in the Asia-Pacific Region Retailer Online Payment Acceptance in North and Latin America Retailer Payment, Gift and Loyalty Cards in Europe Retailer Payment, Gift and Loyalty Cards in the Asia-Pacific Region Retailer Payment, Gift and Loyalty Cards in North and Latin America GBP 2,495 GBP 2,495 GBP 3,495 GBP 3,495 GBP 995 GBP 1,295 GBP 995 GBP 995 GBP 1,295 GBP 995 GBP 1,295 GBP 1,295 GBP 1,995 GBP 1,295 GBP 1,295 * For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR or USD, at the prevailing exchange rate, if preferred. For acquisition of multiple reports, please contact Finaccord - discounts may be available. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 17
  18. 18. Retailer Online Payment Acceptance in Europe What other reports are available? A variety of country-specific reports and associated PartnerBASE™ datasets about retailer payments, banking, insurance and assistance are also available from Finaccord, as listed below. These are based in part upon the same research programs as the multi-country titles but focus instead on particular countries. Retailer Payments, Banking, Insurance and Assistance in... Australia Brazil Canada Chile China GBP GBP GBP GBP GBP 795 795 795 795 795 France Germany India Italy Japan GBP GBP GBP GBP GBP 795 795 795 795 795 Malaysia Mexico Poland Russia South Africa GBP GBP GBP GBP GBP 795 795 795 795 795 South Korea Spain Turkey UK USA GBP GBP GBP GBP GBP 795 795 795 795 795 * The same notes apply here as on the previous page Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 18
  19. 19. Retailer Online Payment Acceptance in Europe How can the research be purchased? Simple. Just go to the relevant area of the Finaccord web site available at http://www.finaccord.com/order_global_rfsr.htm and fill in the online order form, clearly indicating: • report required • type of corporate user licence, if required * • billing name • address and e-mail address • purchase order number, if applicable Please allow up to one working day for the delivery of electronic copy by e-mail. * For the corporate user licence please choose one of the following options: 1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered 3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered 4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers. Expertise in financial services © Finaccord Ltd., 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 19

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