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  1. 1. CURRICULUM VITAE Fien Desmet Date and Place of Birth: 13.08.1986, Belgium Address: Rua da Bela Vista à Lapa n11, 2º andar, 1200-612 Lisboa Email: Mobile phone: 938523551 Skype account: fien.desmet PROFISSIONAL EXPERIENCE 2013 - present BO Operations Specialist at Helpdesk Accountspayable department, Solvay Business Services, Carnaxide, Portugal Key objectives  Back-up for teamleader (Manage workload distribution)  Induction training of new team members  Assistance in technical support to other team members  Liaise disputes and pro-active actions towards suppliers and local contacts 2011 - 2013 BO Process operator at Contact Center Accounts payable department, Solvay Shared Services, Carnaxide, Portugal (10/2012; promotion to Senior process operator) 2010 - 2011 Teleoperator at the airline company IBERIA, Sitel IbericaTeleservices, Lisbon, Portugal
  2. 2. 2008 Catering , ISS Belgium, Vilvoorde, Belgium (Weekend Job ) 2008 Cashier in AllBio, Biological store , Randstadt, St.-Katelijne-Waver, Belgium (Student job ) 2005-2008 Monitor during Sport Camps De Nekker Recreation Centre , Mechelen, Belgium EDUCATION 2009-2010 Course: Master in Political Sciences (Specialisation; International Politics) Institution: University of Ghent Erasmus (6 months) Universidade Nova, Lisboa All courses concluded, Master Dissertation not concluded 2008-2009 Course: Transition to Master in Political Sciences (Specialisation; International Politics) Institution: University of Ghent Year of Graduation: 2009 2004-2007 Course: Bachelor of Social work Interships: - 2nd year : MJA Brussels, Responsible for International Exchange programme (2 months) -3th year: International Intership (Cascais - Portugal): Rota Jovem, Responsible for the organsation of European Voluntary Service and International Exchanges Institution: EHSAL Brussels – HUB Brussels Year of Graduation : 2007 LANGUAGE SKILLS Language / Levels A1 A2 B1 B2 C1 C2 Native language Beginner Elementary Intermediate Vantage Advanced Proficiency Dutch X English X French X Portuguese X Spanish X
  3. 3. German X PROFESSIONAL AND OTHER QUALIFICATIONS Course of Train the trainers at Solvay Business Services (Portugal) Course of Business French B2 and Spanis A1 at Solvay Business Services (Portugal) Course of SAP system for Accounting at Solvay Business Services (Portugal) – continuous development Course of Amadeus at Action (Portugal) – Marketing Telefónico e Rede de Vendas, S.A. Certification in Animation (Belgium) Certification in Typing (Belgium) 5 years experience as leader in the Scouts (Belgium)