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Philippe Beaudette - How To Motivate Legions of Volunteers

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Philippe Beaudette, the director of community at Wikimedia, explains how Wikipedia uses various methods of persuasion to build a legion of volunteers to help edit their articles.

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Philippe Beaudette - How To Motivate Legions of Volunteers

  1. 1. How to Motivate Legions of Volunteers Philippe Beaudette, Wikimedia Foundation, Inc.
  2. 2. How to Motivate Legions of Volunteers …or, how I got volunteers to do my dirty work so that I could retire to a desert island and drink daiquiris. Philippe Beaudette, Wikimedia Foundation, Inc.
  3. 3. Meet the legion
  4. 4. The Life of Malleus • 18 years old • 5’ 6” tall • Secure a letter of recommendation
  5. 5. The Life of Malleus • 25 year tour • No marriage • No Rome
  6. 6. The Life of Malleus ! • Retirement with: • Citizenship and • Pension or • Land
  7. 7. Lessons from the year XLVIII ! Tools Fully prepared Professional, with skilled coworkers
  8. 8. Image courtesy http://theroadchimp.com/tag/legions/.
  9. 9. What do we learn from the Romans?
  10. 10. conscription + might ( _____________________ ) work X mercy = community ??? PROFIT!
  11. 11. NOT what the Romans were telling us…. conscription + might work X ( _____________________ Xmercy ) = community
  12. 12. Lessons from the year XLVIII ! Tools Fully prepared Professional, with skilled coworkers
  13. 13. Gladius • Primary, short sword • 5 sections, forged together • Ornate blade "Uncrossed gladius". Licensed under Creative Commons Attribution-Share Alike 3.0 via Wikimedia Commons
  14. 14. Know how users interact
  15. 15. Know how users interact Betweenness
  16. 16. Know how users interact X
  17. 17. Know how users interact
  18. 18. Know how users interact
  19. 19. Know how users interact
  20. 20. Know how users interact
  21. 21. What makes it go? Uses (free) Gephi and a standard LAMP* stack ! so: • it’s cheap to put up, • and our code is free to use. * Linux, Apache, MySQL, PHP
  22. 22. http://haithams.github.io/community_visualization/
  23. 23. Lessons from the year XLVIII ! Tools Fully prepared Professional, with skilled coworkers
  24. 24. Scotum ✓ Leather ✓ Light enough to be carried in one hand ✓ Metal center works as an auxiliary punching weapon. ✓ Use retired around 3rd Century AD
  25. 25. Some @$!&&%# tortoise!
  26. 26. You shouldn’t be without
  27. 27. You shouldn’t be without Know who your community is, and know about them.
  28. 28. DO NO HARM
  29. 29. At a minimum, you should know… Name (or unique identifier) ! and ! Contact info
  30. 30. At a minimum, you should know… The details of your contact with them.
  31. 31. Lessons from the year XLVIII ! Tools Fully prepared Professional, with skilled coworkers
  32. 32. Different people require different and points
  33. 33. Desire paths The Great Lawn
  34. 34. Reader Article writer Vandalism Patroller Image uploader Administrator Commons Admin Advanced Permission Governance Global administrator Board of Trustees Staff
  35. 35. Reader Article writer Vandalism Patroller Image uploader Administrator Commons Admin Almost all of these points are both an entry and an exit point. Advanced Permission Governance Global administrator Board of Trustees Staff
  36. 36. Career pathing - even for volunteers - is vital. Humans need progression to thrive.
  37. 37. Why do we care about the Romans?
  38. 38. …while rome burned.
  39. 39. Rome splits
  40. 40. New invading cultures
  41. 41. The next billion users
  42. 42. What will they look like?
  43. 43. Where will they live?
  44. 44. How will they access? 6 Billion!!! 208 Million
  45. 45. So how do you support her?
  46. 46. A truly disruptive force.
  47. 47. And finally: a shameless plug
  48. 48. Community Advocate • Assist in building relationships with Wikimedians • Handle difficult discussions and situations • Explain details and context as appropriate to the situation and needed to promote effective resolution, mutual understanding and healthy communication • Keep up with and report on key developments in the Wikimedia movement • Collaborate with Wikimedia project contributors and users intensively and publicly • Coordinate with other staff to ensure on-call coverage for emergencies 24/7 http://bit.ly/WMFCAjob
  49. 49. "Wikimedia logo family complete-2013" by various people; Derived from: File:Wikimedia_logo_family_complete-2012.svg and File:Wikivoyage-Logo-v3-icon.svg. Via Wikimedia Commons - https://commons.wikimedia.org/wiki/File:Wikimedia_logo_family_complete-2013.svg#mediaviewer/File:Wikimedia_logo_family_complete-2013.svg
  50. 50. “Automate yourself out of a job” –The best advice I never got

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