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10 Rules of  Customer Feedback Felena Hanson  Perspective Marketing
What if you had the power to know what your customers want?
Why Bother? ,[object Object],What are you afraid of? Keep your hands up if you’ve been asked your opinion by any vendor in the last  month 3 months  year When was the last time you asked for your clients’  opinion?
Why Bother? For every person who complains,  there are  26  who do not !
10 Rules of Customer Feedback ,[object Object],WE ASK THEM! +++
Rule #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rule #2 ,[object Object],[object Object],How many raised their hand when asked if you like to be asked your opinion?
Rule #3 ,[object Object],[object Object],[object Object],[object Object],- Highlights in MC - Use to motivate staff
Rule #4 ,[object Object],[object Object],Throw a customer appreciation party! ,[object Object],[object Object]
Rule #5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The sooner the better!
Apply Your Knowledge! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rule #6 ,[object Object],[object Object],[object Object]
Rule #7 ,[object Object],[object Object],John Fluevog Jones Soda
 
 
Rule #8 ,[object Object],[object Object],[object Object],[object Object],[object Object],False listening
Rule #9 ,[object Object],[object Object],[object Object],[object Object],WD-40’s  Learning Moments
Rule #10 ,[object Object],What good is knowing what’s on your customers’ mind if you don’t act on it!!!
Questions to Ask ,[object Object],[object Object],[object Object]
Apply Your Knowledge! ,[object Object],Develop 5-10 questions for your business - Use the examples on the following two pages
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Questions: Spa Excellent 4 Good 3 Fair 2 Poor 1
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],COMMENTS/SUGESSTIONS Sample Questions: Spa Strongly Agree 5 Agree 4 Neutral 3 Disagree 2 Strongly Disagree 1
I want your feedback! Email:  [email_address] Phone: 619-889-7852
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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10 Rules Of Customer Feedback

  • 1. 10 Rules of Customer Feedback Felena Hanson Perspective Marketing
  • 2. What if you had the power to know what your customers want?
  • 3.
  • 4. Why Bother? For every person who complains, there are 26 who do not !
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.  
  • 15.  
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. I want your feedback! Email: [email_address] Phone: 619-889-7852
  • 24.

Editor's Notes

  1. Perspective Marketing