Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

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Cosh 2011

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Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

  1. 1. Engaging Employees through Engaging Safety Trainings14th Conference & Exhibition on Occupational Safety and Health17th-19th JULY 2011Ir. Shum Keng Yan
  2. 2. WelcomeSELAMATPAGI!2
  3. 3. Self Reflection – Beginning Please use the following ratings: 1 No knowledge 2 Knows a little on the subject 3 Understand the subject 4 Confident on the subject Before we Start Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Before we Start3
  4. 4. Engagement Engagement: is NOT bertunang It is the condition of being involved intensely (at work). Engagement allows us to network at a deeper level with our stakeholders. Today we will explore the use of engagement with employees and techniques helping employees retain EHS knowledge.4
  5. 5. Engagement5
  6. 6. Basic Engagement Information1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc2. Group’s Interest3. Business Units4. EHS Risk Profiles5. Management Participation in the campaign6. Employee Involvement in the delivery7. Activity Based? Marketing EHS as a preferred Lifestyle?8. Engage Subject Matter Experts9. Key Stakeholders6 Johnson Controls
  7. 7. Key Messaging in Engagement7
  8. 8. Key Messaging in EngagementA few sentences? Senior Management – key messages to deliver, tone at the top – not lengthy trainings Middle Management – key responsibilities, walking the talk – length more than Senior Management but less than employees 1 page 1–5 Employees – how to do my part, reduce the theory portion – pages length should be just enough EHS Team – wide overview of the topic, know where 1 toolkit to find the information when required – length depends on subject Subject Matter Expert – provide in depth skills training 1 course and certification – as long as required plus hands on 8 Johnson Controls
  9. 9. Engagement Modes9
  10. 10. Engagement Modes Channels of engagement Level of engagement from your audience Face to Face (Campaigns) 2 or more ways Active Phone 1.9 way Social Networking 1.8 way Emails 1.7 way Blogs 1.5 way Poster / Campaign materials 1.2 way Passive Website 1 way (E) Notice boards? When do we use what????10
  11. 11. One Final Engagement11
  12. 12. Self Reflection – EndReflection at the End Your rating TOTAL 1 What Engagement means 2 Key Messaging in Engagement 3 Engagement Modes Total: Reflection at the End12
  13. 13. Self Reflection – The Engagement LevelBefore we Start Your rating TOTAL 1 What Engagement means 2 2 Key Messaging in Engagement 2 3 Engagement Modes 2 Total: Before we Start 6Reflection at the End Your rating TOTAL Difference % 1 What Engagement means 2 0 0% 2 Key Messaging in Engagement 3 1 50% 3 Engagement Modes 4 2 100% Total: Reflection at the End 9 3 50%13
  14. 14. Summary1. Who are you engaging (age, background, education, years of service, job scope, status, social norms, .)? KNOW YOUR CUSTOMER2. How much should they know?3. What key messages are must knows?4. What engagement activities can increase the level of participation of employees?5. How can we better measure engagement? 14 Johnson Controls
  15. 15. Thank you15

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