………………………………SHARING & CARINGStories of JCI Trainers Around the World2011 JCI Training Commission                          ...
Prologue        To be a JCI trainer is an honor and a privilege. For those of us who have made the commitment tocreate pos...
Olga Majzoub (ITF)JCI Lebanon                                         "The Power of Positive Attitude”        In the autum...
“Preparation”        Sometimes, we may think, “Okay, he is ITF, so he doesn’t need to prepare.” In fact, the truth is thef...
JCI, but also pursue this chosen path with gusto. From the time I completed Prime, I earnestly volunteered for“training ho...
Carlo van Tichelen (ITF)JCI Belgium                                                “Trust Yourself”       Trust yourself. ...
From that moment onwards, I realized that empathy is the key to a successful training. Knowing theneeds of your participan...
the first trainer who mentored me and was my Head Trainer for JCI Designer. I believe my determination, myown discipline, ...
their lives. So, a JCI audience is the only audience that I have seen shrinking to only one participant in atraining sessi...
quickly and not clearly enough for all participants. That was one of the biggest things I learned: in internationaltrainin...
Patrick W. Knight (ITF)JCI USA                                            “Wait until you are ready”        As a young tra...
“Feedback Between Trainers”         After conducting JCI Designer in Budapest, I got together with the other trainers from...
positive change is still one of the most rewarding things I’ve had the chance to do in my life. At internationalevents, I ...
how to keep people involved in our organisation. I developed a strategy to involve people in the localorganisation to crea...
Therefore, when developing your own course, keep in mind that it is going to take time, patience,testing and re-testing, a...
flexible. The bridge is there and that’s the starting point from where we get moving in the direction we want tohedge and ...
“Don’t Fight Cultural Differences”        In my training career, I was invited several times to train in Morocco. The unde...
So, after that eye-opener and some adaptation to the predominant present time-requiring trainingpreference, the course tur...
At 8:00 am, we started the Prime course. After the two day course, the participants were very pleasedwith the training rec...
Narelle Stoll (CNT)JCI Australia                                  “Adapting to Foreign Language Participants”        I was...
there were no cell phones. I reached the seminar half an hour late. The project director was all worked up andhe started t...
Susan Knoeppel Myers (ITF)JCI USA                                          “Training Abroad is Worth it”        One of the...
On my birthday in 2010, I received an email from Olga Safa Majzoub, who was in my class at AMDEC2006 in Syria and her word...
As a trainer you would keep up looking for stories, events and information that can be useful for yourparticipants. I also...
communities. Youll know when you have reached your destination when someone comes up to you and asksyou: how can I be like...
are leaving this world? Cry? Laugh? Cry and let the whole world laugh at you, or laugh and let the whole worldcry!” At thi...
Trainers stories by ITF #102 Patrick KNIGHT
Trainers stories by ITF #102 Patrick KNIGHT
Trainers stories by ITF #102 Patrick KNIGHT
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Trainers stories by ITF #102 Patrick KNIGHT


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This book was written by more than 30 most outstanding JCI trainers in the world. This was an initiative by Former JCI Training Chairperson ITF #102 Patrick Knight.

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Trainers stories by ITF #102 Patrick KNIGHT

  1. 1. ………………………………SHARING & CARINGStories of JCI Trainers Around the World2011 JCI Training Commission JCI Training
  2. 2. Prologue To be a JCI trainer is an honor and a privilege. For those of us who have made the commitment tocreate positive change and to motivate active citizens around the world, it can also be an addiction. JCItrainers are special and not just because they are dynamic or charismatic. They are special because they trulycare about the participants, they take the time to mentor other young trainers and they are committed to avision and mission that is bigger than any individual trainer. Some people look at the JCI trainer and question why the trainer commits so much time and energy toconducting seminars in the organization. They assume that there must be some angle that they are not seeingbecause who would devote so much time to training in JCI? They wonder why JCI trainers care so muchabout helping other people improve. They are genuinely curious as to why JCI trainers volunteer to give up aweekend and go conduct a seminar in some other country. JCI has produced some amazing trainers who paid their dues, practiced their skills in the organizationand were patient as they moved through the certification process. No great trainer in JCI ever tried to train at aWorld Congress before they felt they were ready for the big stage. Some of the greatest trainers I ever saw inJCI never even attained the level of ITF because they were too busy designing other JCI official courses orcreating courses for their personal training companies. They realized that their reputation was not built with thetitle ITF, but rather through conducting quality seminars and writing excellent modules for JCI courses. The reason for this manual is to give all up-and-coming trainers in JCI a sense of what it means to be aJCI trainer. I asked trainers around the world to give me a story or several stories about their experiences inJCI as a trainer. My desire is that each JCI trainer would contribute a story in the future to make this a livingdocument for future trainers to use as motivation and inspiration. Many thanks go out to the JCI Training Administrator, Gunther Meyer as well as the 2011 JCI TrainingCommission: Patrick Knight – JCI Training Director Kola Osinowo – Commissioner for Africa Yogesh Chandak – Commissioner for Asia Marciano Lie A Young – Commissioner for the Americas Dave Synaeve – Commissioner for Europe 1
  3. 3. Olga Majzoub (ITF)JCI Lebanon "The Power of Positive Attitude” In the autumn of 2008, I was getting ready to attend the World Congress in India. I was pregnant in the4th month and I couldnt take any of the vaccinations required for India, yet I was ready to take the risk andwas so excited to go there because it was the first time I was going to train at a World Congress. I was still aNational Graduate (NG) and I needed 11 more hours to become International Graduate (IG). I was going toconduct my own training "Get Out of Your Box" for 1.5 hours and I was going to be Assistant Trainer for JCIPresenter. In all cases, I wasnt going to accumulate my 11 hours even if I conducted all the modules of JCIPresenter (which is not possible anyway). The maximum I could get was a total of 5-6 hours from bothtrainings. However, I had a feeling down deep in my heart that I will somehow be able to do my 11 hours inIndia. I am a great believer in the law of attraction and the power of positive attitude. I was almost sure that Iwas going to make it, though I didnt know how this would be possible. So, when I arrived to India, I informedGunther that I was ready to fill up any empty training slot in case any of the trainers dont show up and I wasready to assist in any additional JCI official courses that might be opened. Luckily, one trainer didnt show up,so I took their slot. This gave me an additional 1.5 hours. Moreover, one extra JCI Presenter was going to beopened and my JCI Trainer Head Trainer, Kola Osinowo, recommended me to Gunther and I was accepted.So, in the end, I had the chance to do double the training hours initially previewed and I got my 11 hours. Thatwas an experience that I will never forget, and one that I share with my participants during my training onpositive attitude.________________________________________________________________________________________Frédéric de Boulois (ITF)JCI France “Transmitting” I’d like to share with you, what makes me proud: the development of JCI Members and Trainers whowere in my Local Chapter Team when I was the Local President in 2004. Sophie Ripoteau, NG (local President2011, Damien DAUDIN, NG (Local President 2005), Bertrand BOLLET, (National President 2005), Laurencede BOULOIS, IG (1st National Vice President 2011). They all surpass me and that is a real satisfaction. I had the chance to train more than 400 young JCI Trainer graduates in order to rebuild the trainingsystem in JCI France in 2009. During this year, JCI Training in France has gained 12 new Head trainers on JCIPresenter and 7 on JCI Trainer. In 2010, I did not give any JCI Presenter and JCI Trainer courses in France. AtWorld Congress, a member of my local chapter attended the JCI Presenter course, and as I met him at theGeneral Assembly, he told me: “I had one of my greatest training experiences in JCI.” I asked him what it wasand said: “I attended JCI Presenter and the trainers were excellent.” I asked him the names of the trainers andhe gave me the name of a trainer I had trained in 2009. I felt so happy inside… the impression of a job done asa transmission. Today, my greatest gifts that I have received from training are the positive feedback I hearabout the trainers I’ve trained. I think that since I get older, my duty is to progressively disappear to the benefitof younger members. These days, there are so many things to change outside JCI for me now. 2
  4. 4. “Preparation” Sometimes, we may think, “Okay, he is ITF, so he doesn’t need to prepare.” In fact, the truth is thefollowing: being an experienced trainer gives you new responsibilities. Young members are expecting you tobe perfect and, of course, we’re not. But we must do our best and this means more preparation. So, this is howI prepare myself before training: I consider that I must be ready to jump into the whole course at any moment. Imust prepare all the modules in order to be prepared in case the Assistant Trainer or the Head Trainer doesn’tcome to the course. It also means that I must be able to give the training whether or not the beamer or thecomputer works. How do I prepare myself? I do it by preparing a mind-map of each part of the training, so I canvisualize the entire training course on one page. Then, when I get into the training, I have had so muchpreparation time that I don’t need my mind-map anymore. I know the course by heart most of the time due tothe preparation.________________________________________________________________________________________Reginald T. Yu (ITF)JCI Philippines “A Dream Fulfilled” I was never a good writer, nor have I been an eloquent speaker. Composition writing and oratory weresome of my worst subjects in school. That is why I’ve always held a distinct admiration for people who canwrite and speak well. As far as I can remember, I have looked at my Jesuit priest-teachers in my elementaryand high school years with such great esteem and awe. With their mastery of the arts, languages and thesciences, as well as their infectious enthusiasm for discovery, they have changed the way I looked at the worldin ways that I could never have imagined. Under their tutelage, I have learned how to appreciate the storiesbehind everyday things and opened my eyes to see more than what meets the eye. They have helped meappreciate the works of Socrates, Dante, Machiavelli and Shakespeare and have given me the vision to seethe oak tree confined in an acorn, the world in a grain of sand. Most important of all, they have changed the way I think about myself. Through them I was able toobtain a higher self-esteem despite the adolescent vicissitudes which peppered my growing up years. This isbecause they constantly believed in me; they took time to care and made sure that I knew that they reallycared. Wow… And that has made all the difference. By the time I graduated from high school, I knew I wanted to be ateacher. But then, reality had set in. As the eldest in a brood of three, I was expected to assume the helm ofour small family business which my grandparents have started. I was made to pursue a business andaccounting degree in the University while working part-time in our family enterprise. An opportunity to teach came when our college dean invited me to consider a career in teaching when Igraduated with honors. But then, my strong filial duty to my family beckoned. I had to yield to my parents’desires and set forth to engage into a lifelong rat race in business. While my tough times at work and familychores took up most of my waking hours, I didn’t realize that my involvement with JCI rekindled that desire toteach. Ironically, the greater part of my Junior Chamber career had been pretty much spent on organizingprojects and pursuing leadership roles. For all those years, I never realized that there was another side of JCIapart from engaging in community endeavors and rising up the leadership ladder in the organization. Thus,when I was told that there was an open slot for an “entry-level” course for potential JCI trainers, I didn’t hesitateto sign up – even when I already had a little over two years to go before I reach JCI’s age of limitation. On hindsight, I was fortunate to have been under the tutelage of Teresa Alberto, ITF 57, whose strictand exhausting regimen of group dynamics sessions, coupled with her innovative “crawl-walk-run”methodology of imparting key concepts, not only secured in me the desire to pursue training as a “career” in 3
  5. 5. JCI, but also pursue this chosen path with gusto. From the time I completed Prime, I earnestly volunteered for“training hours” in every opportunity I could get. The great support of JCI local presidents, as well as theconstant back-rubbing from my fellow Prime graduates and senior trainers gave me the confidence to pursuethe long but steady path of a JCI trainer. More than just earning the perfunctory training hours, or following instructions on a trainer’s guide, myaim was to create that same “wow” factor to my participants – with the genuine caring that I received from myJesuit priest-teachers of yore and the discipline I had imbibed from a Teresa Alberto – in every course that Iconduct. Countless training hours, five elevated training levels and thousands of new friends later, I foundmyself fulfilling a lifelong dream of becoming a teacher. I still cannot speak or write exceptionally well, and my work still holds precedence over a full-timeteaching career, yet I take comfort in the thought that, in my own little way, I may have created a ripple that willeventually grow into a tsunami of positive changes for those whom I was able to touch at some point as a JCItrainer.________________________________________________________________________________________Anthony Colletti (CNT)JCI USA “Participants are Most Important” The biggest lesson that I have learned as a trainer is that we have to take our duties as a trainerseriously. I take the approach that the audience is the most important part of the training. The training that I amdelivering is not for my benefit, it is for the benefit of the participants. My goal is to make sure that everyonereceives my message in a positive way. The only reason to do the training is to deliver a message to theaudience. The benefit that the trainer receives is an indirect benefit; it is not the primary purpose of the training. As a trainer, you cannot send a message that you do not practice yourself. Take JCI Presenter as anexample: We cannot talk about how a presenter should not use the screen as a prompt during a presentationand then do that within our training. When you are training, especially on the topic of presentations, what youtalk about must be a part of your skill sets; otherwise you are not ready to train that program. All of us startedout at different levels and have worked on our own presentation skills. However, it is unfair to tell a participantto do something and not do it ourselves. When a trainer masters the soft skills of presentations, that is whenthe trainer is ready to train on the soft skills of presentations. Please understand that even the best and well-polished trainers make mistakes; however, the skills arethere the majority of the time. Errors will happen. You can strive for perfection; however, that may neverhappen and that is okay. Minimizing your soft skill mistakes should be a goal of every trainer. I mention to theparticipants in JCI Presenter that their lives will never be the same. They will never be able to listen to anotherpresenter in the same way. At the end of the course, they now see what the trainers of JCI Presenter saw inthem: the lack of eye contact, the um’s and ah’s, bad posture, and so on. Every trainer should never be the same once you adopt the thought process that the trainer is there tobenefit the participants first. Everything else comes as a far second. Believe in your message and the ability todeliver a clear message to assist the participants on their quest to become better.________________________________________________________________________________________ 4
  6. 6. Carlo van Tichelen (ITF)JCI Belgium “Trust Yourself” Trust yourself. It’s likely more trustable then any technical device. As a trainer, you can use a lot oftechnical devices or handy stuff. Beamers, manuals, training props all are available to enhance the message.But what if they all fail? A few years ago, just before we changed Prime into JCI Presenter & Trainer, I was conducting this 3day seminar in Belgium. Although Belgium in Central Europe almost never suffers from energy drain, this daywas different. In the afternoon of the second day, all electricity went down. No Power Point, no light, no musicwas left in the town. We kept on doing the training based on candlelight and flipchart... and it was memorable -both for the participants and the trainer. A few months later, as a head trainer for the same course, I had the opportunity to train with 2 veryexperienced assistant trainers: a Dutch guy and a Turkish girl. They both had trained four or five times asassistant and both were ready to become head trainer after this Prime session. All modules where distributedto the assistants (not allowed anymore) and they were ready to challenge the participants. Only 1 hour beforethe start of the training, we were informed that my Turkish assistant trainer became sick at the airport and wasbrought to a hospital. Probably the same year, I had another challenge learning that improvisation and a good mind map canhelp you out a great deal. JCI Training office asked me to do a JCI Presenter at the European Conference, noteven 30 minutes in advance. The participants were already in the training room. There was no beamer, nocomputer, and only 1 manual was available. It probably became one of the best experiences that Katia Meyerand myself could bring to the participants. Never trust on material, but trust on your own capabilities to offer a right training. Have back-up of themind-map of your trainings, just in case you can help someone out. The bigger the challenge, the harder youmust stretch yourself and your participants will be encouraged to stretch out further and harder. This is the bestway to learn. So, trust yourself… yes, you can!________________________________________________________________________________________Roberto Antonio Noronha (ITF)JCI Macao “Empathy is the Key to a Successful Training” My first training was conducted for my Local Organization. It was successful. Soon, I started to dotrainings for other Local Organizations and outside organizations. However, they did not come out assuccessful as I thought they would. At this moment of time, I started to doubt my training skills. During thisperiod of self-evaluation and seeking of advice from my mentors and fellow trainers, I realized something: thetrainings for my Local Organization were successful because I knew the members of my Local Organizationwell, and thus, I was able to fully adapt my trainings to their needs. In other words, I was naturally empatheticto the participants from my own Local Organization. However, for other Local Organizations and outsideorganizations, I was not able to fully adapt my trainings to their needs because I did not fully understand theirneeds. I was not empathetic for those trainings. 5
  7. 7. From that moment onwards, I realized that empathy is the key to a successful training. Knowing theneeds of your participants will better help you to prepare for the contents of your training and how to deliver it.From then onwards, each time I was asked to conduct a training, I would ask the organizer of the training,whether it was a National or Local Organization or an outside organization, why they needed a training and totell me about the situation in the organization, such as how successful recent projects were implemented andwhat were the thoughts and comments of the members involved in organizing the projects. With thisinformation, I was able to create a training program that fully suited their needs. As I was able to understandthe needs of the participants, the participants were able to become fully involved in the training. This wasbecause the training was now presented from the perspective of their situation and they could feel myempathy. I was soon able to achieve the same level of success in my trainings for other Local Organizationsand outside organizations as I was for my own Local Organization. This experience allowed me to grow as a trainer and to embark on a successful training career in JCI. Agood trainer will understand his/her participants and tailor the training to their situation. There is nothing worsethan a trainer telling how you could be doing things better when he/she does not even know what is happeningin your organization. Furthermore, there is nothing more impressive than a trainer who can talk about yourprojects and feelings, mention the names of key people in your organization, such as Past Presidents or evenprovide information about the history of your organization that you did not know, such as achievements andawards won in the past. This ability to bond with the participants in my training has allowed me to conduct many successfultrainings. In fact, it also enabled me to gain more training opportunities. Firstly, if you are empathetic to themembers of the Local Organization or outside organization, they will always invite you back for training.Everyone wants a trainer who they feel understands them and knows their needs and their situation. Secondly, I was able to impress Local Organizations and outside organizations by showing them howmuch I know their situation and how I could help, thereby, helping me to gain training opportunities for LocalOrganizations and outside organizations I have not conducted trainings for before. This is why I will alwaysmake an effort to learn more about the needs and the situation of people before I go to train them. Theinsistence to be empathetic in my trainings, is what I believe has enabled me to become a successful trainer inJCI.________________________________________________________________________________________Catherine Galea (CNT)JCI Malta “Master a Course and Prepare Thoroughly” It all started when an international trainer delivering training in Malta asked me to assist him. I was stillJCI Trainer level. I remember clearly the excitement and butterflies! But I received very good feedback; therewas potential though I clearly needed a good polish. The next leap was around July 2009 when we organised a JCI Presenter course and we neededAssistant Trainers. I still needed some hours to reach CLT level. However, with the support of a fellow Maltesetrainer, I decided to conduct local training sessions using the one hour courses downloadable from jci.cc. Mystrategy was to choose 2 courses and repeat them over and over. So, as I repeated them in front of differentaudiences, I was gaining more skills, especially stage confidence. By end of September, I was ready to beAssistant Trainer. I took it very seriously and prepared myself very well for it by studying all the modules,researched as necessary and asked questions prior to the course. An important aspect was meeting the HeadTrainer beforehand. Being prepared gave me a lot of confidence on stage. Having achieved CLT status, I was determined to achieve CNT status and I set a deadline; attend JCIDesigner in Arhus. With the support of JCI Malta and local mentoring I made it. After graduating from Designer,I was invited to be Assistant Trainer in Norway for Presenter and Trainer. The Head Trainer was going to be 6
  8. 8. the first trainer who mentored me and was my Head Trainer for JCI Designer. I believe my determination, myown discipline, my positive mindset and the desire to create a positive change around me are what gave methe edge. Again, I prepared myself well and that was sensed very well by the Head Trainer who saw the resultson stage. The trainer had seen the leap that I made and it seemed that I was taking JCI Training so seriouslyby preparing myself and making participants feel comfortable and at ease, which was to my ‘advantage’. My most amazing experience was yet to come: delivering training in a European conference. Though itwas what I wanted to do, I admit I was afraid. But I knew that with preparation, I could do it! So, again,preparation gave me the results. In Tarragona, I did not deliver my own course but the OMOIYARI seminar.This time, I did more research about Japanese culture so that I could understand better. The seminar issomething that I deeply believe in, so the participants sensed that I really meant what I was saying. Because ofthat, a pleasant atmosphere was created with a participative audience at ease. Guess what? All the scaryfeelings that I had all disappeared... I also felt so much at ease. It was simply an amazing experience! You canalso make your dream as a JCI trainer come true... you can make a difference. My tip for you is prepareprepare prepare and put your heart into it!________________________________________________________________________________________Nicole Van Hooy (ITF)JCI Netherlands “Know the Knowledge Level of Your Participants” As an experienced trainer, I was asked to train a group of young people that were learning to mentor agroup of new students that were starting in college. So, I taught the people how to mentor the new studentsand how to manage the group dynamics. I already had done this training for many years, so I decided to makea course that would help those mentors to give the training themselves. This course would be a train-the-trainer course. We made a whole new training to help the mentors to replace us as the trainers. Of course, we askedthe organizers to supply us with a group of very experienced mentors to train. In the training materialsprepared ahead of time, we based everything on the assumption that the trainees had at least 3 years ofexperience as a mentor. At the training weekend, we had our separate group, but at the introduction we soon discovered thatthe trainees did not have any experience at all. They also did not know they were chosen by the organizationto be the future trainers. Some of them were even new to the whole concept of mentoring. You can imaginewhat this meant for our program. So, we contacted the organization that organized the weekend and had asked us to develop thisspecial program. It appeared they had totally forgotten about it and our group was as inexperienced as all theother groups (there were 20 normal groups in this weekend). We realized at once that this meant that therewould be no way to do the training program we developed. What to do now? We decided to allow the group a large coffee break for about 1,5 hours. In this time, we gathered all thematerials we had used in former years, bothered all our colleague trainers in this venue, to get their materialsand put together a new program based on inexperienced mentors. What did I learn? Always verify whetheryour target group is the group you were supposed to train, and always adapt your training to your audience,even when this means you have to do a lot of work to get it right. You are in this world to serve your trainees,so you have to adapt to their needs. “Test Your Courses in JCI” I consider a JCI audience to be the toughest audience you can have as a trainer. Why? JCI members,on average, are very highly educated, self-supporting, independent, self-confident and they have a lot to do in 7
  9. 9. their lives. So, a JCI audience is the only audience that I have seen shrinking to only one participant in atraining session, just because they did not like it. I asked the one participant that stayed, why she had stayed inthat seminar and she answered that she did not have the heart to leave the poor guy in an empty room. As atrainer, I realized that if I managed to keep a whole group of JCI members in a training room until the end of acourse, that the course was good and I could give it to any audience in the world without hesitation. So, Istarted to try out my new business seminars in JCI, preferably in conferences. Because in those conferences,people could easily choose to get up and go into other seminars if they did not like mine. If, after the break, nomore than 5 people had left the seminar, I considered the development of the seminar ready and the seminarwould be ready to be used also outside JCI. “Different Training Styles Appeal to Different Participants” I am the kind of trainer that likes to entertain the audience. I like to play with the content, make it morereal to the people and I use a lot of examples from real life to give the training more practical use to theaudience. I am a project manager, so in every project I am in; I learn new things, have new experiences andwork with different people. In every subject, I find my examples easily in real life. I started to work with othertrainers in pairs. In this way, I learned that in making pairs of trainers, you need a lot of things. First of all, thetwo trainers have to respect each other and supplement each other, but also they have to be in balance witheach other. With being in balance, I mean that the energy level and the way you work with the audience, theuse of your voice and the power of your style should not be too different. At one training, I worked with a girl that was not only a lot smaller - very much less in height - she had avoice that had half my volume and a training style that was much more modest than mine. People in theaudience came to me and complained about the difference and how the other trainer had to improve her voice,style, energy etc. My conclusion? I was much better than her. You can image how surprised I was that thattrainer won the “best trainer of the year award” two years before me! What I learned? If a style fits a trainer and this trainer is strong in doing it her/his way, this trainer canbe the best trainer for a specific audience. Every audience has the best style to fit with it. Every trainer shouldbe able to adjust his/her style to this audience as long as you stay close to yourself. “Adapt and Move Forward” At an international congress, I was training with a good friend and fellow trainer in a totally new trainingthat we especially developed for this congress. The organization had let us know that we had a specialchallenge because the training venue would be an amphitheatre outside. Ok, that was a challenge becauseoutside meant we could not use PowerPoint and some other training resources we would normally have used.We designed the training in way that it would be great doing it outside. On arrival, in a normally very warmcountry, we discovered that due to very bad weather and heavy rainfall the amphitheatre was transformed intoa sort of swimming pool. The technicians informed us that there was no way that we could use this as atraining venue. So what to do? We were assigned a training room and spent the whole night re-working thetraining into a “normal” training session with PowerPoint etc. we spent almost one-and-a-half days to reworkthe training. The participants did not notice and never knew... as it ought to be.________________________________________________________________________________________Sébastien Monnet (NG)JCI France “International Trainers Must Speak Slowly” During my first international training, I presented a seminar in English that I created about e-mailcommunication. Very sure of myself, I talked at the usual pace that I am used to. I was very surprised when,after the break, 4 participants didnt show up. I was quite surprised because they looked active in group workand the training seemed to go well. After the course, I investigated the case. It revealed that I was talking too 8
  10. 10. quickly and not clearly enough for all participants. That was one of the biggest things I learned: in internationaltraining, talk slowly, with simple words.________________________________________________________________________________________Suzette Plaisted, (ITF)JCI USA “Travel Smart as a Trainer” During my first international trip, my first flight was re-routed which shifted my next 2 flights. Normally, Idon’t stress over my flight being re-routed, except that I forgot to bring my contact information of the nationalpresident who was picking me up at the airport. I also had no idea what he looked like and if we could spoteach other (I never thought to have him create a sign to look for). My nervousness kept increasing because Ifully began to realize that: I had no idea how to contact the national president by phone or email, nor did I knowwhere I was supposed to be staying (city or lodging). Then to my horror, because of being re-routed, myluggage did not travel with me. All my handouts were in my suitcase which was 2 days late (and after thesession). Lessons learned: have a contact number in case of an emergency, have a plan to connect (sign,what you are wearing, etc…), know your destination so you can get to the location in case of an emergencyand bring your handouts with you!!! “Create Your Replacement” Being asked to be a Head Trainer is a big honor. Being asked to be a Head Trainer and your co-traineris one of your mentors is priceless. My biggest hurdle? Overcoming sea-sickness while crossing the northernsea from Denmark to Norway and back. Lesson reminder: grow the people climbing the ladder under you(your successors). It’s nice to have the Head Trainer position but it’s even better to help the people who will bereplacing you to become better. “Laugh at Yourself” On another international trip, after talking for a long time and focusing on the discussions, I began tostumble over my words. At that point, I knew I needed to say something. So, after the next stumble, I calmlystated: “It’s pretty hard to speak in English” (which my audience agreed). Then I said: “What’s even worse isthat English is my native language.” Everyone got a big kick out of it and it refreshed me enough that I stoppedbeing so tongue-tied. Lesson learned: Don’t be afraid to laugh at yourself. Not only does it relax youraudience but it relaxes you. “Appreciate JCI as an Organization” I was blessed to be a Head Trainer for one of our JCI Official Courses in English in a non-Englishspeaking country. We had 40 participants (which was huge for this course) and 5 learning trainers (for 3 of thetrainers, it was their first time). Lesson reminder: My reminder was how awesome our organization is. Nomatter what the obstacles are and you plan for all your contingencies, you can overcome and provide anawesome experience. That course was one of the best and one of the learning coaches has become a veryactive ITF.________________________________________________________________________________________ 9
  11. 11. Patrick W. Knight (ITF)JCI USA “Wait until you are ready” As a young trainer, I had the pleasure of training with some of the best trainers in JCI as an AssistantTrainer for Lead and Prime. I respected these trainers so much and when I went to World Congress, I wasalways so amazed by the quality of our best trainers. I wanted to be like them, but I was never sure that I wouldbe at their level. After doing 50 hours of training, I took Excel (now called JCI Designer) in 2003 and became a CNT. ButI did not feel that my training skills were refined enough to train at a World Congress or European Conference.I never wanted to rush the process and I spent much time as a CNT just training locally, nationally and in othercountries where possible. I trained at the Area Conferences and continued to practice my skills with aninternational audience. But, still, I did not dare apply to train at World Congress until I was ready. I waited four years before I applied to train at a World Congress in 2007 (Antalya, Turkey). After that, Iroutinely trained at World Congress or the European Conference and I always was accepted by JCI. I am notsure that I have ever reached the level of those great trainers I used to see at WC, but the point is that trainersshould not rush to train on the big stage before they are truly ready. The opportunities will be there in thefuture, but if you train at WC and your skills are not quite there, it can ruin your reputation for years. “Training in a Foreign Language Keeps You Humble” My first language is English, but living in Miami, I had to learn to speak sufficient Spanish, too. In 2005,I was invited as Head Trainer to conduct a two day course called Prime in Panama. I had met many JCIPanama members in the past and most spoke decent English. I was assured by the National President that,during the course, I could speak in Espanglish, a combination of English and Spanish. When the participants arrived, it became immediately clear that one third of the room spoke zeroEnglish and the entire course would have to be conducted only in Spanish. Utilizing my assistant trainer, I didmy best to train in Spanish and an interesting thing happened: I may have actually conducted a better coursethan normal. Speaking in a foreign language caused me to speak slowly and use simple words. I had to relymuch more on the audience participating, which is actually better for facilitation anyway. In addition, I stayed focused on the materials and the learning points rather than allowing the course tostray from the agenda. I really had no choice but to stay on top of the participants and show extra care in theirlearning. When it came time for their presentations, I gave them some encouragement but telling them that Iwas truly humbled in this course because I am used to using big words as an attorney, but I had to use suchsimple words here. I told them that if I could stand up here and train in Spanish, as nervous as I was that day, then theyshould have no problems giving the presentation in their native language. The participants all did fantasticpresentations and they seemed to appreciate the effort I made for them to conduct the course in Spanish. Theevaluations forms this time did not say things like “dynamic” or “inspiring”. Instead, they said things like“caring”, “humble” and “motivating”. It was a change for me, but a change for the better. 10
  12. 12. “Feedback Between Trainers” After conducting JCI Designer in Budapest, I got together with the other trainers from the course, PerStilling from Norway and Mikkel Salling from Denmark. We genuinely enjoyed training together and we all heldsuch high esteem for each other as trainers. However, after the course, we agreed to give each other realmeaningful feedback. This is not easy when you are training with such high level trainers, but we each made acommitment at the outset of our feedback session to be honest with the criticism and even to pick at littledetails because we all craved the feedback from each other. We also agreed to have open-minds whenreceiving the commentary. At first, the feedback was a little basic because no matter how much you agree to do something likethis, it is still difficult to critique trainers that you admire so much. Very quickly, the two of us who were listeningto the critique put the speaker at ease and told him to be more critical so that we could improve. From thatpoint on, the three of us shared several examples of things that could have been done better. One of thetrainers pointed out to me, for example, that I did an “okay” job with the way I handled a participant who wasupset with her teammates. However, this trainer told me some words I could have said to show the participanteven more so that I cared about her feelings. It was really great stuff and I appreciated it much. Don’t be afraidto tell other trainers how they can improve. We can all improve!________________________________________________________________________________________Esther ter Beek (ITF)JCI Netherlands “Training in JCI: The discovery of a new passion….” In November 2006, it all started. As a JCI member for already 2,5 years I decided to broaden my visionwithin the organization. Somebody told about the possibility to become a trainer, so I signed up for Prime. Notknowing what to expect and a little nervous, I arrived at the hotel where we would stay that weekend. My sisterwho at that time was studying Psychology at the University of Amsterdam with a Master in ‘Training Adults’,was a little skeptical: “how come you get to learn in one weekend what I have to study for more than twoyears?” She didn’t believe in the quality of this program. I had an amazing weekend, meeting new friends (for life) and learning a lot. I was mastering my nervesin front of an audience and actually facilitating this audience into new experiences… WOW! A new passionwas born. I realized that weekend that this was something that I wanted to do a lot more; both in and outside ofJCI! After that weekend, I started training in JCI. First, on a local level, travelling all over the Netherlandsand conducting small one-hour courses. My first course I will never forget. If you fail to plan, you plan to… Inmy planning, I forgot to ask how many participants they were expecting. I assumed there would be around 12maybe 14 participants… When I showed up there were more than 60. BIG LEARNING EXPERIENCE! After my CLT status, I began to conduct trainings at an international level. Training at the EuropeanAcademy was (and is) a big high-light in my training career. First, I was a participant in 2007 and since then,every year, I came back as a trainer. Every year, I noticed that I had grown as a person and as a trainer andthat I was able to give more and better learning experiences to the participants. Every year, I was able tocontribute to a life-changing training program for young members from all over Europe on leadership and 11
  13. 13. positive change is still one of the most rewarding things I’ve had the chance to do in my life. At internationalevents, I meet participants and they always refer to this as one of their most memorable experiences in JCI. In 2011, I was elected as Vice President in the Board of Directors in JCI. My training experience issomething I bring as a big ‘extra’ to my assigned countries. A lot of topics we discuss and work on are trainingstyles. This gives the members of my countries a new way of looking at the different subjects, instead oftransmitting a message ‘from above’, they work on the topics themselves and become better leaders, membersand citizens all at once. Also, being a Head Trainer for JCI Admin really helps me to facilitate my countries inbuilding strong local organizations: the foundation for our organization. Now, after 5 years, my sister has to admit that she was wrong with her judgement. Hearing my storiesand (international) experiences as a trainer, she is actually very much impressed how JCI has created theTraining Institute (now called JCI Training) and how the development of trainers in JCI is being done. And forme personally, facilitating the learning and growing of people is the most amazing and rewarding (and fun)thing I have ever done in my life.________________________________________________________________________________________Teresa Alberto (ITF)JCI Malaysia “Thinking Fast When Computer Goes Down” I am a MAC person, and many a times my lap-top does not communicate with LCD projectors(beamers). When this happens (after 2-3 tries), do not ponder on the cannots, but jump on to your supposedsession with other strategies. For example, I had a presentation in which I was to show a short slide on theprocess of metamorphosis, but both my computer and the LCD projector hung up on me. I moved on straightto instruct each group to draw up the process and to explain how it relates to individual growth anddevelopment in the chapter. This was supposed to be a membership growth and development session. Theteams drew beautiful metamorphosis and explained it with good tips and ideas. It was much better than theoriginal plan. From here, we discovered members abilities not only to draw but be able to use their minds todevelop better ideas, fruitful discussions and come up with originals.________________________________________________________________________________________Albert Satre (IG)JCI France “The Inspiration to Write Your Own Course” Thinking back to how I found inspiration to write a new course, I thought about the steps I took from theinitial idea through the process of assuring it was a quality course. My inspiration came from JCI and thecreative ideas I learned there. Imagine you are looking at a big forest, huge, beautiful, with lots of trees. It isJCI but, as you know, many people leave the organization after a while. Maybe in 10 years, the forest willbecome sparse woods. I saw a need in the development of new members because less people wanted to beinvolved. I saw an opportunity to contribute to the organization and our mission, which is essential when youwant to create a course. What could I do as a trainer? First, all JCI trainers are members and are committed to theirorganisation. I was Vice President of development for my Local Organisation. Mainly, our members don’t staymore than two and half years. As I was talking with other VPs and local Presidents, I saw so much worry about 12
  14. 14. how to keep people involved in our organisation. I developed a strategy to involve people in the localorganisation to create more commitment so that members would stay. This inspired me to write a course aboutmembership loyalty. Second, I had to determine the objective and goal for the session and I made sure that it was accordingto our vision and mission. The next step was to define the audience and figure out how I could help them?What do they need to succeed? These two questions helped me to do my research about the course content. The rest was easy. I just went back to the training courses: JCI Trainer and JCI Designer and re-learned how to arrange the content and the learning circle. The course was then created and I assured thequality of the course by asking another trainer for feedback and suggestions for improvements. You could usean ITF trainer or the Training Director or somebody you think is a very good trainer. I wanted to share my good experience with others, so I sent it to a new trainer to organize the trainingfor a Local President and the Development Vice President. I was in the room and let her manage the training tosee what I need to change or improve in the training. The last step was to broadcast and popularize thetraining. I wanted it to be a help for many Local Organizations. I am always open to suggestion to complete thisstep because, as trainers, it is important that we always continue to learn and grow.________________________________________________________________________________________Catherine S. Williams (IG)JCI USA “How to Develop a Training Course” Developing your own course is probably the greatest challenge facing any trainer in JCI. The first thinga young trainer is going to ask is: where do I start to find a topic to develop as a course? The simplest answeris within you and your own experience, education, interests and passions. Include what you learned in school,what experiences you have had along the way in your personal and JCI life, something that you personallystrongly believe in or in which you possess strong interest or something that impacted you that could bebeneficial to a large group of diverse people. Once you have identified this, the next step is to startbrainstorming and researching the topic so that you become an “expert” on the topic. The final step is finding away to present the topic in such a way that it will be understood by many people from many backgrounds. I developed a course called “Leading with Style,” which is based on my personal belief that youngleaders need to know how adults lead if they want to be in a leadership position. The course examinestraditional leadership styles and then involves participants in a role playing situation so that they may have afirst-hand experience using these styles. To create the actual course, I drew information from a class I had incollege as well as from my personal work experience with various leaders. I researched the topic to findvarious sources relating to leadership. Then, I developed activities to emphasize various points that are madebased on the theories presented. In addition, I kept in mind my audience who I expected to be young peopleand made sure the activities were fun and engaging. The process took over a year to develop and involved doing further research on the topic, writing downideas, and thinking of ways to communicate those ideas to a diverse group of young participants. In addition, ittook many dry runs with no participants and test runs with small groups of participants who were members ofJCI or who were JCI age. They in turn gave constructive feed-back to improve the course. Over time, I feltcomfortable enough to present the course to a young international audience where it was well received by theparticipants. 13
  15. 15. Therefore, when developing your own course, keep in mind that it is going to take time, patience,testing and re-testing, and will almost always be a work in progress. As a trainer, when starting to develop yourown course, allow your imagination to run wild and then work to refine it down to what you think may work. Asyou work on your course, keep in mind your participants, their focus level, and any time restraints that you willhave. First and foremost, as stated earlier, your best resource is you. Simply begin with what you know; whatyou have been taught, what you believe in, and then see what kind of magic you can create.________________________________________________________________________________________Désirée Murk (ITF)JCI Netherlands “Move on, Move on, Move on…” If you feel deeply inside that being a JCI trainer belongs on your path, has to be in your life, then the bestthing I can say is move on, move on, move on. Although you may have conducted a very bad training,although you think your English is bad, although you’ve received bad feedback from the head trainer - moveon! You will grow with experience. The lessons learned will make you grow as a trainer higher than you canever expect. That has been my experience. When I did my first international training in India, I had to do threetrainings, of which, two were JCI trainings. One of them went poorly and I felt so bad. But I moved on. I learnedthe lessons I had to learn and I moved on. I never thought that two years later, I would become ITF and, evenmore importantly that I would feel like an ITF. I feel like I am worth it. “Dare to say no “ If you feel JCI Official Course is not the training that really fits to your personality, and you are invited tobe a trainer for this training, dare to say no. Why? In the first place, your participants will notice / feel / see thatthis training doesn’t come from your heart. You should always want to give them the best training they can get.Second, you give a chance to JCI trainers that really fit to this training. Third, you should concentrate on thethings that really belong to you and to your path. I remember that I was invited one time to conduct the JCITrainer course, but I was not happy with the course. So, the last time I conducted it, I told Gunther, that I amnot really happy with this training and that I don’t want to conduct it anymore. I told him that if he could not findsomeone else, I would do it because I don’t want him to be in trouble without trainer. Do you know what heanswered? There had been anybody ever before who had told him this. Everybody always says “yes” on everyinvitation in order to get more and more hours. He said: Great, I love your answer and let’s get a beer together!________________________________________________________________________________________Ronald Goovaerts (ITF)JCI Portugal “Get Out of Your Comfort Zone” One of the most asked questions participants asked and ask during a training event is without anydoubt: How do I become an excellent trainer able to inspire others to become better and better? Since I wasone day a member who wanted to become a trainer and step by step walked up all the way to become thetrainer, awakener and coach I am today, I created a metaphor to tell my story. Like most of you, I crossed a lotof rivers or lakes and the majority by passing a bridge. We all know it is quite safe way to get from one side toanother. A bridge offers us comfort, stability and a straight quick way to get from A to B, but it is fixed and few 14
  16. 16. flexible. The bridge is there and that’s the starting point from where we get moving in the direction we want tohedge and it is wise to stay on the bridge most of the time. When I started in training, it was that bridge that supplied me comfort. All training was prepared as theparts of bridge, the power point presentation, energizers, exercises, training modules etc. Just as JCI OfficialCourses, less experienced trainers can train their muscles and get better, because the bridge is there to givethem all they need to be sure to get from one side to another. Head Trainers control their Assistant Trainers tostay on the bridge all the time and get safe to the other side. The more we grow as trainers, the more growsour temptation to go off track, which means leaving our bridge and that’s something bridges do not allow.Bridges are not flexible and getting off the bridge might cause danger. In other words, our trainings do notreflect the quality they should have. So what other options we have? Because I like nature especially rivers and lakes and I spend quite a lot of my time there, I start to crossthese rivers in a different way, not by using a bridge. That’s how I started to develop my step stone strategy.This strategy offers a more exciting way to cross a river. But the excitement has a price. Expertise and masteryare a must, it is far more dangerous but it provides much more flexibility. All rivers and lakes have placeswhere the water is deep; sometimes the rocks are stones are just beneath the water level. These places allowus to cross the river passing from one step stone to another. Crucial is that we need to study the river beforeso that we can map by forehand all these places to be sure to get safe to the other side. Nowadays, when preparing my trainings, I make sure that I prepare enough step stones that will bringthe team safe to other side, where we want to go. I know where to start and where I want to arrive and the stepstones are where I need to pass to assure I complete the training circle. By not using the bridge, I am muchmore flexible so that when an opportunity comes up, I can still look for a new step stone in river allowing me togo off track and get later on track again. The more you get experienced and confident as a trainer, the more you can decide to use the stepstone strategy. But give yourself time enough to get off the bridge and step stones instead. I cannot stressenough that this is a part of the growing process. Sometimes you get of the bridge, start stone stepping andthen you cross the bridge again and then again stone stepping. Remember, for everything we lose, we gainsomething and for everything we gain, you lose something. In this case, a bridge is safe but few flexible,stepping stones is existing and offers more flexibility but far more dangerous.________________________________________________________________________________________Katja Mayer (ITF)JCI Germany “Don’t Panic in a Difficult Training Situation” JCI European Congress 2008 in Turku was a challenge for all trainers. Trainings took place inexhibition hall with room separators not high enough and not blocking off the sound from all other trainingstaking place at the same time in the hall. The noise level was tremendous. Several fully booked JCI Presentercourse took place at the same time. There were still further participants wanting to take the course and the JCITraining Director asked me whether I would be willing to conduct a further JCI Presenter. I did not have mytrainer manual. There was no laptop and beamer available. The second trainer was just being contacted. Wehad five minutes to setup the training and to register the participants. A manual was somehow organized and abasic flipchart made available. My so-called assistant trainer - Carlo Van Tichelen – an outstanding seniortrainer from JCI Belgium came at the end of module 1 and we had a five minute break to agree on how toproceed. It all worked as smoothly as if we had prepared for days and had trained many times as a teambefore. The flipcharts were magic and the participants had one of the best trainings ever. This is what I call thewonder of JCI training! 15
  17. 17. “Don’t Fight Cultural Differences” In my training career, I was invited several times to train in Morocco. The understanding for time andschedules there is somewhat different from my home country Germany. I hate being late and not fitting to agiven training schedule can make me very nervous. Hence, I had a really hard time when on the first day westarted off with a late pick-up from the hotel. Needless to say, that we started late, lunch lasted way longer thanexpected and so on. I was more than tense. Finally, I decided for myself that if they are not stressed for time,then I shouldn’t be either. From there, everything got into the usual smooth training flow. My lesson learned:don’t try to impose German punctuality where it doesn’t fit. Adapt to the situation. Don’t fight it.________________________________________________________________________________________Søren Ellegaard (ITF)JCI Denmark “How I Developed Personal Power - My First Course” I had the pleasure of experiencing TOYP Anthony Robbins (speaker) do a 3 hour "Personal Power"session during WC in Hawaii 98 - and was, for many reasons, inspired to do a Personal Power trainingsession in Denmark. So, I announced the headline and a teaser in JCI News back in Denmark a week later. Afew months later – a JCI chapter called me up and said "we want that training in 2 weeks please." So, I started studying, using all I had learned, putting slides, music etc. together – and was reallynervous until the day when I entered a small class room with my tape recorder (!) Fortunately, all went really,really well – people were really happy – and me, as well – so that became my first "real" self-made coursesuccess, which went on for many years in JCI across globe and conferences Actually, it was booked on our next National Convention for a training session, where normallyapproximately 20 people showed up. So, when I got the participants list in a spreadsheet a few days before,and scrolled, scrolled and scrolled some more until it stopped at 128 participants – my eyes were as large asteacups! With some sparring from JCI friends from Excel and more – training, logistics etc, were put together –and it became my first real big (to me) training session, which I will never ever forget. “Never Forget About Different Learning Styles” I remember a Prime course in Holland, which I did with 2 very competent trainers. Normally, all shouldrun really well – yet after half a day – the course really didnt work out as usual. We tried all the tricks in thebook and got absolutely nowhere, while frustration grew amongst both participants and trainers. This occurreduntil we found the learning profiles of every participant on the course and put them into a schematic. Of theparticipants, 90% were reflectors and simply needed time to acquire the things we tried to put across to themwith a lot of exercises. The trainers, who were merely visual activists at that time, hadnt been fully focused onthings reflectors need to learn. 16
  18. 18. So, after that eye-opener and some adaptation to the predominant present time-requiring trainingpreference, the course turned liked a salvaged ship, went suddenly really well, and ended like another greatJCI training course. “A Matter of Stars” My-life changing trainer experience was Prime (the old "trainer" course) - as the trainer and hisapproach was absolutely unique. Before that, I was a star on the scene. I was champion of presentation skills,debating skills – and could convince almost anyone of anything in 30 seconds flat! Typically, I did so whilewearing a suspender and tie, like another Wall Street broker. Then, I met Ian Thompson, one of the first ITFs (I was in awe to meet him). A small guy, no suit, notie, sandals, fairly low voice and a strong (!) Scottish accent. He was totally laid back, an almost invisiblepresence in the room. His way of making anyone in the room feel at ease – like friends together – was to haveeveryone in the room become a star themselves. Ian was just sharing his points of view and examples andallowing us to draw our own conclusions as participants. Ian and his way of training, is still today, anunforgettable example of how to be together with participants and applying LEARNING principles instead ofteaching. Ill probably never reach the competence level of Ian – but I am still trying every single trainingsession to use and apply what I learning from him: a true star… behind the others________________________________________________________________________________________Kouadio Dakoua (ITF)JCI Côte dIvoire “The Good Trainer” People often wonder how to be recognized as an outstanding trainer. We believe personally that we’renot yet good trainers. But, apart from the strict application of training techniques taught at JCI Trainer, this iswhat often comes when we talk about good trainers: (1) Be honest and do not complain at all; never say YESwhen you think NO. If you cannot give training because of certain reasons (disease, lack of time to mastersubject, logistics, etc.), do not give the training and then complain; (2) master the trainers guide for trainingand test all the activities and other exercises before the class; (3) ask other experienced trainers about whichsections of a JCI Trainer are hardest for a participant to understand, so you can explain it well; (4) learn fromyour co-trainers in a JCI course; (5) read a lot and grow; (6) use humor; (7) be humble; (8) look foropportunities to train and always be ready to give a seminar; (9) always make a training evaluation for theparticipants and yourself; (10) never forget that you can always improve! It was at Monastir in Tunisia at the 2006 JCI African Conference. I was an assistant trainer in Prime(the former training of first level JCI trainers). I arrived in the evening around 18:00 in the training room. I metmy Head Trainer who was an ITF from Tunisia. We made the allocation of modules to the two assistants. Weworked together until 22:00 for effective presentation. The Prime slides that we had were changed and we hadto work on some modules. We also found that the material was still not there for the course. We lacked almosteverything: projector, screen, flip chart, power strip, markers, paper, tape, chairs, etc. We continued to workuntil 7:00 am to apply the material, try the projector with the computer, position the tables and chairs, arrangethe room and prepare exercises/activities. We spent the whole night together and did everything necessary forthe participants to receive the best possible training. 17
  19. 19. At 8:00 am, we started the Prime course. After the two day course, the participants were very pleasedwith the training received and the conditions under which they received it. They expressed gratitude to alltrainers. The trainers said they learned from the participants and from the other trainers. We still stay in touchto this day. I learned many lessons from this experience: (1) there is no excuse to justify the lack of preparationfor a training course; (2) with determination and dedication, we can always get what we need; and (3) meetingthe participant’s needs must be at the forefront of a trainer’s concern. They have the right to have the bestpossible training and the trainer has the duty to deliver what is expected.________________________________________________________________________________________Hernando Gomez (IG)JCI USA “Dealing with Distractions” Picture yourself if you’re in the middle of your training and an organizer interrupts your course abruptlyto say these words: “An express kidnapping is taking place at this venue.” Horrifying, right? And maybe a bitextreme, but how would you react? It happened to me during a training course. The way you handle thesituation is what matters. Forget the incidents in which you could forget what to say next in your presentation,or when you’re dealing with tough personalities in your audience. There are basic tips in JCI courses for those challenges. Outside distractions could knock on your doorany time in the middle of your course. Whether it’s the hotel manager interrupting the course to get paid for thevenue (and embarrassing the organizers) or a volunteer group trying to raise money for their next “catch-the-rabbit” event. There would be some “incidents” that are out of your control. However, you may not be immuneto outside distractions while conducting your trainings. How would you handle those “incidents” effectively? The first reaction that comes to your mind could be to RUN (like in the movie Run Forrest Run!!!).However, first of at all, do not panic! It sounds simple but it could make a difference between saving your dayor being remembered as the worst trainer ever (even though you did not cause the interruption). Do not letyour frustration lead your first reaction at that moment. It’s like when you have a next door training with loudmusic or clapping participants every other second. How disturbing, isn’t it? Go with the flow. If the past 2examples occurred (e.g. noisy trainer or clapping next door), play with the situation in a fun way (e.g. clapback!). In a “threatening event” you really need to think quick and in a split of second make sure yourparticipants and yourself are not in danger (in the case of a extreme event). If it’s not a “lethal” distractionplease do not freak out and do not start buying an argument with somebody you probably will never see again. Do not make such a big deal while you’re on stage. If you reveal your frustration in front of theaudience, it will follow you and your great training preparation will be gone. You do have to take care of thesituation but behind the scenes. I’d strongly recommend driving the attention of the participants immediatelyback to the topic as smoothly as you can. Whether you start a quick activity of the topic (e.g. ask theparticipants to come up with at least 5 ideas to welcome a new guest in a JCI local meeting and write/drawthem in their flipcharts in 2 minutes – if it’s a recruiting training – the whole point is to keep their minds busywhile having fun) or make them switch places to “stretch legs” and start a new game plan. You do not need to be recognized as a “Hollywood star” in the way you handle the situation (nobodywill congratulate you because of the way you control your nerves) but the audience will feel that “nothinghappened” thanks to your high skills of handling out-of-the-manual situations. This is not a thorough recipe ofhow to handle “interrupting” incidents but do not freak out ever. Best of luck!________________________________________________________________________________________ 18
  20. 20. Narelle Stoll (CNT)JCI Australia “Adapting to Foreign Language Participants” I was conducting a 3 hour course on Project Management at the JCI Asia Pacific Conference in Japanin 2009. I was scheduled on the Sunday morning at 9 am following the Japanese night. Needless to say, therewas not a great turn out of participants... five to be precise. Of the five, four were Japanese speakers and hadvery limited English and would not be able to follow the content of the course in its current format. After a briefpanic moment, I raced to the room where the assistants were and found a Japanese student who was studyingEnglish. I got her to translate the whole course to Japanese as I went along. I also had to considerably modify the course. It meant throwing out the power point presentations I hadprepared and take a much more simple approach to presenting and communicating the information. Thelessons I learned from the experience were: (1) Know your material content well to the point that if somethinggoes wrong with the equipment or presentation you can adapt quickly; (2) Keep the content simple. Avoidputting too much information into the slides and presentation. Allow time for the participants to digest theinformation and contribute; (3) Have some activity options prepared so you can adapt quickly if required; (4)Don’t panic. Just go with the flow and have fun. Remember this organization is a voluntary learning by doingopportunity.________________________________________________________________________________________Balachandran Gopinath (ITF)JCI India “The Importance of Needs-Analysis in Training” I had just graduated as a local area trainer in my State. One of the rural area Local Organizationsinvited me for a program on Time Management. The session was conducted for around 50 farmers in a villagewho listened to me very eagerly. They were thrilled that a program like that came to their village. They werevery participative and they did not show any signs of being first timers. At the end of the program, two or three farmers evaluated the program. I will never forget the lastevaluation. The participant who gave the evaluation said that they enjoyed the program thoroughly. However,he hastened to add that I had told them everything about saving time in my session and they actually wantedto know how to utilize the free time in the afternoon! They had no work in the afternoon and wanted suggestions on how to use the extra time and I toldthem to save more time. I realized the importance of needs analysis then and there. If only I had collected therequired information about the participants from the Local Organization officers, I would not have faced such apathetic position. “Always Be on Time” I was supposed to conduct a one day program on Stress Management for a Local Organization, fourhours away from my house. I started in the morning and got trapped in a miserable traffic jam. In those days, 19
  21. 21. there were no cell phones. I reached the seminar half an hour late. The project director was all worked up andhe started the course soon after I reached. In his welcome address, he said, “Our trainer is the most suitable person to conduct the program as hehad made us experience what stress is all about in the first hours of the morning by not showing up on time.Now, he will tell us what to do in such stress situations.” Everyone in the audience giggled. I did not knowwhere to look. I could not forget the incident for a long time. I decided that I will never be late for any coursesthereafter.________________________________________________________________________________________Philippe N. Sagbohan (ITF)JCI Bénin “Focus on Becoming a Quality Trainer Rather than Moving up Quickly” There are times when a JCI trainer might focus himself more on the number of hours they register onthe JCI website rather than on developing the skills necessary to become a distinguished trainer in their owncountry and abroad. I had the fortune to begin my training career at a young age. After taking Prime in Niameyin February 2006 (I was 23 years old), I spent the next two years (21 months to be precise) training coursesonly in my Local Organization in order to obtain the certification level of CLT. That allowed me to develop aconfidence and a personal conviction as a trainer. Afterward, that helped me a lot when I had to train in other Local Organizations. It is important to listento both the good comments and the bad remarks during the post-training evaluation. Personally, I prefer tohave feedback on my bad behaviors as a trainer rather than only receiving good remarks. In this way, I canimprove as a trainer. Early on, I always looked for the assessment of different people to evaluate my trainingand I would always look at the evaluation forms for critique on my training skills. When I think back to the first course I developed, I learned a few things about finishing it. I recommendto all those that have graduated from JCI Designer to not allow three months to pass without having written outat least three main points of the course they began to develop in JCI Designer. If you still haven’t completedyour course one year after graduating from JCI Designer, you really must begin to work on it as fast aspossible. If you have difficulties, speak with more experienced trainers who may be able to help solve yourproblem. For me, one of the biggest accomplishments after taking JCI Designer was when I started trainingabroad to further develop my training skills. Once I left my country to train, in addition to my confidence andconviction, I had to pay attention to the shock of different cultures and values. One example was when I wentto Niamey to train the course JCI Trainer and most of the participants were Muslims, who were very respectfulof their religion. It was necessary for me to take a break at 16:00 to allow them to do a prayer. This short breakwas not foreseen in the JCI trainer’s guide but I had to adapt myself in the middle of the course to be respectfulof their culture and religion. I had conducted this course twice before in Benin and in the Ivory Coast but Inever encountered this issue before. I am appreciative of JCI every day for giving me the skills and competences that serve me every day inmy own career. I specialize in marketing and corporate strategy. Thanks to the training skills, I am routinelyasked to be a training consultant in the Business Management and Sales departments of various companies.________________________________________________________________________________________ 20
  22. 22. Susan Knoeppel Myers (ITF)JCI USA “Training Abroad is Worth it” One of the best parts of my JCI Training experience was when JCI Iceland invited me to conduct aPrime course for their members. They also asked me to conduct another of the training modules I haddesigned – Mind Mapping. I had met several JCI members from Iceland at the 2003 World Congress inCopenhagen, Denmark and I spent a lot of the week talking with them and getting to know them. We kept intouch and two years later, in 2005, they flew me to Iceland and I spent a week conducting training seminars forthem. I arrived from the west coast of the United States and had just a couple of hours to rest beforeconducting the first Mind Mapping training in Reykjavik. Training with extreme jet lag made me realize that thebest trainers are prepared at a moment’s notice to conduct a seminar! We then drove several hours northalong the fjords to a very remote retreat that was at least an hour drive from the nearest town. This was wherewe conducted the Prime course. It really enhanced the learning experience being so far removed from thedistractions of a big city. Conducting a Prime in another nation really stretched me as a trainer and I became better at adaptingstories and examples to take into account different cultures. I also had a fairly inexperienced assistant trainerwho I had not met until that first day, and who needed some encouragement to conduct his modules. Havingthe opportunity to mentor him for a couple of days, meant that I had an impact on JCI Iceland’s trainingprogram as well. There was a group of archaeologists staying at the same retreat complex who allowed us tovisit their dig site one day. As a historian this was a unique experience that I will always remember. AfterPrime, we drove farther north to Isafjordur, where I conducted the second Mind Mapping course. I will alwaysremember fondly the time spent in the beautiful country of Iceland and cherish the friendships I made throughthis JCI experience.________________________________________________________________________________________Deniz Senelt (ITF)JCI Turkey “Our JCI Trainer Family” While becoming a professional trainer, thanks to JCI, I met many trainers around the world, and JCItrainers were always different. The main difference to the professional world of trainers is that we cooperate,that we work together and grow together. It comes with the JCI Trainer course that we learn to be a part of atrainer team, a member of the JCI trainer family. It’s our responsibility to be an open minded, eager and helpfulJCI member, and then a sharing, encouraging and mentoring experienced member of this family. We thrive tobe the best that we can be and while doing that we also care about the others, always supporting other JCItrainers even sharing resources, ideas or experiences. I’m thankful for this family mood which kept me active inthose many years and my main commitment to JCI training is to support other JCI trainers, especially thepassionate ones that will carry the flag further. I analyze and comment on the strengths of JCI members that have potential for being great trainers,urging them to invest in this path. I keep an eye on eager trainers showing continuity in their efforts forbecoming a good JCI trainer and a valuable member of our family. I feel great when I receive the news of JCItrainers excelling in the training career and crediting me for that, thanking me for a comment I made or aguidance I gave, that motivated them in this path. I can recall many examples in my memories but two recentstories have really significance in my life, so I want to share them here. 21
  23. 23. On my birthday in 2010, I received an email from Olga Safa Majzoub, who was in my class at AMDEC2006 in Syria and her words came in as the perfect gift for my birthday: “I learned so much from you, and itwas you who encouraged me to become a trainer. When I graduated from Prime, you told me that I have lotsof potential to become a good trainer. Those words changed my life forever. Because of you, I am now an ITF.So, thank you for being such a great mentor and for changing the course of my life!” Recently, I was keeping an eye on Manal Almasri, looking forward for the chance to train togetherwondering about her training style, and finally we were trainers at the European Academy 2011. At the firstpossible moment, I told her how I like to watch her constant efforts for serving JCI members as a trainer andthat I heard a lot about her trainings. She gave me a big smile with shining eyes and said: “It’s because of you!”I was stunned, kept listening with eyes wide open: “I was in your training when you told me that I would be agreat trainer if I work for it, and I did!” Interestingly Manal was also participated the same Prime course. I think these two examples showperfectly why we love to be JCI trainers and I’m proud to be a member of this amazing family.________________________________________________________________________________________Emile Désiré Singeh (ITF)JCI Cameroon “How to Find Examples and Stories for a Course” When is the last time you remember buying a book? When is the last time you remember reading abook? What was the topic treated in this book? It is amazing how allergic we are to open books while we haveambition to develop ourselves as individuals or trainers. The first resource of a good trainer is a book he readand the stories he can draw out from those books. The last book I read is “The Creative OrganizationTheory” by Gareth Morgan. If you go to page 301 to 304, you will read the story of: “The Creation andDestruction of the Order of Maria Teresa.” Let me resume in few words the concept developed in those pages. During the 18th century, Spain had the most vast and most powerful empire. Because of the distancebetween Spanish colonies and Madrid, there were serious difficulties of communication. Before an orderarrived in the colonies, either it was obsolete or it was in total ignorance of the local realities. Officers of thosecolonies developed a pragmatic solution to face this situation: “Se obedece pero no se cumple” (we have toobey to the order, but let us not enforce it). Two hundred years after Maria Teresa, a petrol station manager who did not do any university studiesdecided to apply this concept in the petrol station she was managing. In her petrol station, they were notapplying all the long and voluminous procedures contain in Petroco Procedures Manual. Instead of that, shedeveloped strong human relationship between her and her employees and between her employees andcustomers. And her petrol station was among the best of the company in terms of results. When Maria Teresawas transferred and a new manager with a MBA degree was appointed, the new guy decided to destroy thesystem put in place by the previous manager and apply strictly the company rules and procedures. The stationresults dropped and became one of the worst of the whole company. The Order of Maria Teresa is giving tomanagers who disobey instructions of their hierarchy, but by doing so produce better result than the oneexpected. 22
  24. 24. As a trainer you would keep up looking for stories, events and information that can be useful for yourparticipants. I also watch a film directed by Clint Eastwood called “Invictus.” I went on the internet andsearched the world “Invictus” and I got a wonderful poem of William Ernest Henley: Out of the night that covers me, Black as the pit from pole to pole, I am the master of my fate: I am the captain of my soul. As a young trainer, develop the habit of reading as many books as possible, watch documentaries andsearch on the internet. You will surely find interesting stories and resources to use in your trainings. The nexttime you do so and fine an interesting story please do share it with me for my future trainings.________________________________________________________________________________________Mennen M. Aracid (ITF)JCI Philippines “Be the Example” I attended a workshop at a JCI convention in 1993. The speaker was so captivating. He was skilled withhis words. His actions were very natural. His poise seemed that of nobility. He was never short of humor. Hewas ready to perk us up at the littlest sign of boredom or unease. At the end of his workshop, I asked him: howcan I be like you? He gave me four pieces of advice: (1) Take the rigor seriously - Take your first 50 training hours seriously. It is tough to earn a training hour. You finish JCI Presenter and JCI Trainer with a sense of optimism that all doors will open for you anytime. Not so. Id like to think that I built whatever reputation I may have today by studying my part, by volunteering, by networking, and at times by begging for me to be let in and train. But it was worth it. It was better to earn each hour by not hurrying. With each hour I earned, my nerves were more calm. My stammering was almost hardly noticeable. I was less anxious. I learned more about myself and my audience: what works and what doesnt, whats effective and what is not. (2) Find a mentor that will make a difference in your life - It helps to have a mentor who will be responsible for your growth. A mentor will share with you what he knows about training, gives you feedback that you need but hate to hear. He is one who taps you at the back when you do well and when you don’t. Go get one. (3) Be a global citizen and travel while you are able to do so - Because of training, I discovered my love for traveling. Beyond the fifty-hour requirement to become an International Graduate and an International Training Fellow, I learned more about different countries and their cultures. I became more open to different things: ways of doing things, appearances, beliefs, accents, sight, sound, smell, customs, beliefs, and prejudices. I became a little more tolerant too, of my countrymen. My mentor said: Enjoy the stage today. For tomorrow, you will give way to the younger one who needs the same break you have been given. So you have until 39 to be in the lime light. Use it, or regret forever. (4) Never stop learning and give back - Beyond JCI Presenter, JCI Trainer, JCI Designer, and the other official courses, there is nothing else for continuing education. Go to school and move up academically. Earn your masters or your doctorate. Go and get a professional or a trade certificate. These build credibility. And they give you resources to write new courses and create new content. JCI needs more people to write courses so our members can use them in their professional andpersonal lives. JCI needs more mentors to help mold our young members to positive examples in their 23
  25. 25. communities. Youll know when you have reached your destination when someone comes up to you and asksyou: how can I be like you?________________________________________________________________________________________Peter Sim (ITF)JCI Malaysia “Motivate With Stories” I was invited by the National President of JCI USA during the Asia Pacific Conference in 1995 toconduct a Team seminar for the State Presidents Academy in the JCI USA National Convention in St. Louis inJune 1995. The training was scheduled on June 15. The Excel was followed from June 16 to 18, and I was theHead Trainer. I arrived in St. Louis on June 14. I did not know the training program. All I know was that I wasinvited to present a 3 hour Team Building seminar. I brought along a stack of hand drawn transparencies andreported to the training panel the next morning. I was told to wait at the lobby, and they would inform me whenI am on. I waited the whole day in the lobby. No one called. I proceed to conduct EXCEL with Thomas Clear (1996 World President) the next day. On the 18th (lastday of Excel) morning at 10 am, while we were having our tea break and I was having an assessmentdiscussion with Tom, the head of the Academy Panel came and informed me that I shall be on at 1:30 pm forconducting the seminar for the Academy. I was surprised at such odd time; then I asked how long would thepresentation be. He said: “5 minutes!” Tom made a far cried: “5 minutes? To say goodbye or hello?” Feeling a bit odd, I further my question: “What topic do you want me to present?” He replied: “Same as requested by the National President: Team Building, Chapter Building,Membership Growth, Membership Retention and Team Synergy.” “Gosh! To do that with only 5...” Tom commented. “Fine, I take it! See you at 1:30pm” I promptly replied. Then, Tom requested he wants to introduce me before my presentation. After Tom’s introduction, Iwalked into the training with four transparencies on hand – one blank and three were selected from the originalstack, and a copy of Newspaper dated June 13. With 52 pairs of curious eyes of the JCI USA new Statepresidents looking at this Asian figure, I broke the ice with this gesture: I raised my thumb toward them andsaid: “I understand the training of this Academy is to train you to be a State President for the year to come, doyou want to be No. 1?” Pause and silence from the floor, I continued by raising my small finger. “Or you want tobe this one?” Still silence. I then turn my small finger down and open my thumb, and said: “Cannot decide, eh?! Let’sgo to Hawaii and hang lose!” The audience was filled with laughter. With that short 15 seconds, I know I did notjust break the ice, but also won their hearts. I continued by saying: “So you all laugh… Can you rememberwhat was the first thing you did when you were born?” “Crying!” “Ah, crying! Why must you have cried at that time, when your parents and relatives were rejoicing foryour arrival?” Eyes and faces showed the eagerness to hear more. “What would be your expression when you 24
  26. 26. are leaving this world? Cry? Laugh? Cry and let the whole world laugh at you, or laugh and let the whole worldcry!” At this point, I felt the mood of the students synchronized with my tone. I carried on. “Yes, we all want to laugh when we die, and let the whole world cry! But how do we achieve that? It’ssimple, when you become a leader and a leader become No. 1. People respect your achievement and they willfollow you and love you. So when you go, they cry! Thus, do you want to be No. 1?” I moved forward at thissilent response. “No comment? Undecided? No, is not that! You have FEAR! You have fear that you may notbe able to be a No.1!” I took the blank transparency and placed it on the overhead projector and drew a basketball. Then, Ipull up the Newspaper and told them the headline of the sport page – Michael Jordan came out fromretirement; and I emphasized the phrase of how Michael Jordan interprets Fear.________________________________________________________________________________________Fares Ben Souilah (IG)JCI Tunisia “The Value of Mentors” I was certified as a JCI Trainer in March 2009 in Aleppo, Syria. At that moment, I felt that I can sharemany things with others and that is why I chose to become a trainer. It was really difficult to start my trainingcareer, especially when there were such experienced and well-known JCI trainers in my country. LocalOrganizations were looking to the experienced trainers and they did not want to take a chance on a new youngtrainer. It was a great challenge for me. I was aware that if something went wrong in my first seminar, it mightbe my last time on stage. For this reason, I took my time to choose a great topic, which related to my previous experiences. Istarted with a communications skills training because it is my job as a journalist and radio presenter. I took mytime to prepare well and then conducted my first course. I was very happy that the training went normally and Igot great feedback and encouragements from participants. At that moment, I felt confident and started mytraining career. Sharing knowledge and offering new skills to adults has become my passion. I understood that I had to learn from the experiences of other trainers – both successes and failures.So, I looked for mentors at the local, national and international level. I contacted them via internet and socialmedias even though I had never met some of them in real life. I found great mentors in ITFs: Marc De Tienne(Belgium), Filipe Carrera (Portugal), Kai Roer (Norway), Patrick Knight (USA) and Frederic De Boulois(France). They are great international trainers who helped me a lot by sharing experiences and providing mesome solutions to different training situations I might face. Advice and orientation are the secret of the progressas a trainer. Also, if you care for your participants, they will care for you, as well. It will make for more impactfullearning. When I reached the level of CNT, I tried to focus on my job and created one course related to using themedia in order to improve the capacities of JCI members to deliver a great message during media interviews. Inoticed a need for this in my field and also in JCI, so I created the training session. My mentors helped mecorrect mistakes in the course because it was my first time designing a course. I wanted to make sure that thecourse was of high quality before I began delivering the course. The trainer’s challenge is to figure out how to build a good reputation locally, in your country andabroad. I used many techniques to build my reputation in addition to making sure that I delivered the coursewell: social media, Vcasts, blogging, etc. I used these things as great promotional tools for me as a trainer.Also, international networking was my solution to get international opportunities. My first international trainingfelt the same as my very first training. I wanted to do well for myself, for my mentors and for my country. 25