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What airlines and tech companies do differently

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What tech companies do
differently?

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Hello!
I am Faical Allou
You can find me on:
Linkedin: faicalallou
twitter: @faicalallou
2
All views my own

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My background
3
ALC
PAR
CMN
CGN
BER
BZV
EDI
DUS

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What airlines and tech companies do differently

  1. 1. What tech companies do differently?
  2. 2. Hello! I am Faical Allou You can find me on: Linkedin: faicalallou twitter: @faicalallou 2 All views my own
  3. 3. My background 3 ALC PAR CMN CGN BER BZV EDI DUS
  4. 4. No one will ever book with an airline whose motto is: “Move fast and break things” ! Before we start: Airlines and tech companies are different, but we can still learn from them
  5. 5. Sharing Giving out ideas makes you richer; not like money 1
  6. 6. “ “Facebook was built on open source and that was what got Facebook off the ground, so we’ve always had that moral obligation to give back.” James Pearce, Facebook head of open source 6 100 148 161 243 1328 2006 Skyscanner Netflix Uber Facebook Google Microsoft # open source projects on github Source: github, 24SEP18
  7. 7. Why open source? 7 ◇ helps hiring: showcase the cool tech, creates a pool of talent already trained ◇ stress test the tech with more users ◇ more hands to solve issues (can slow down) Note: Yes there are patent lawsuit from time to time on core tech
  8. 8. Share the non-core! Have you ever shown your excel models to someone at AIRFRANCE? 8 …and not only for safety
  9. 9. Experimentation Admitting that you don’t know, and you don’t know how much you don’t know 2
  10. 10. “ “Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.” Jeff Bezos 10 Source: fastcompany, 21SEP16 1000 1300 1976 7000 Netflix Intuit amazon Google # experiments ran on the product in a year
  11. 11. How many are you running at the moment? 11 ◇ On you website? ◇ On your cabin? ◇ On your schedule? ◇ On your pricing?
  12. 12. How many are you running at the moment? 12 ◇ On you website? ◇ On your cabin? ◇ On your schedule? ◇ On your pricing? This is NOT your product This is your product
  13. 13. Shorten planning periods! You should be pushing for 12 or 52 planning periods instead of 2 seasons! 13
  14. 14. Empathy Unlike ants, human beings can’t feel others’ feelings 3
  15. 15. “ Example: Front end to a database for activity tracking 15 Tech team building for salespeople  Dated design  No drag and drop  Minutes to load Tech team building for tech teams  Everything you need to be efficient and not waste a second Note: Salesforce released an update early 2018 to catch up Salesforce JIRA
  16. 16. “ 16 What killed BlackBerry? Employees started buying their own devices. Washington Post What killed Blackberry are all the decisions that disconnected employees from users and led them to build products less than perfect and then buy iPhones instead of Blackberries for their personal use. “Have been dogfooding the new @Gmail for a while now - very excited for this new redesign!” Sundar Pichai
  17. 17. When was the last time you bought a full fare ticket and flew with your airline? 17 ◇ When was the last time you booked a flight with your competitor? ◇ When was the last time you arrived late at check-in with a non-refundable ticket? ◇ Do you realize that most of your users save an entire year to afford one summer trip? ◇ Do you know how stressful and painful travelling is?
  18. 18. Rethink ID tickets! Reconnect with your users, dogfood! 18
  19. 19. Misc. Airlines are using Operation Research since the 60s but are falling behind Be more agile Manage bottom up, accept commercial failure, learn and move on Trust the Data Science Focus on users, not operation and not competition Product and Prices should follow what users are willing to pay for
  20. 20. Thank You! I published recently Go get it, on amazon: “A Lifelong Flight” 20 eBook & Paperback

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