Scrum Gathering San Diego 2017 | Catch – and Surf the Agile HR Wave

4. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Fact is: We live in VUCA times and have to respond to its challenges Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 4 Volatility Uncertainty Complexity Ambiguity

6. © 2017 Just Leading Solutions LLC – All Rights Reserved. 25 Years of Apps Eating The Work Desk by Vala Afshar The digital age is more than just about technology – it affects companies across all industries Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 6 Source: 25 years of apps eating the work desk by Vala Afshar The Importance of People in VUCA Times Technology

7. © 2017 Just Leading Solutions LLC – All Rights Reserved. “Since 2000, 52 percept of the names on the Fortune 500 list are gone, either as a result of mergers, acquisitions, or bankruptcies.” Teresa Novellino, New York Business Journal

8. © 2017 Just Leading Solutions LLC – All Rights Reserved. This is the age of disruption! Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 8 The Importance of People in VUCA Times Companies founded in the past 12 years Disruption

9. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times The digital transformation have far-reaching consequences – also (or especially) for Human Resources Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 9

10. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times (Too) many challenges are a ticking time bomb for HR Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 10

11. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Reality Check: What made companies great in the 20th century will not make them great in the 21st century Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 11

12. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Companies try to respond to the challenges of today’s business world: Often making it worse than better. Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 12Apr-12-2017

13. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Successful enterprises have the courage to fully embrace change and take a different route. Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 13Apr-12-2017

15. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Agile values and principles are here to stay – even for companies who may not follow agile practices Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 15

17. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources HR is facing its biggest transformation yet Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 17

18. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Why should we care about people and engagement? Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 18

19. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources An engaged workforce leads to greater success and smarter investments Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 19 Source: Value Proposition Employee Engagement, Just Leading Solutions LLC RevenueBoosters Cost/ROIImprovers Engaged, Talented & Vigorous Workforce Goal Business Performance Efficiency & Productivity Leadership & Inspiration Collaboration & Buoyancy Creativity & Innovation Customer Satisfaction Information & Communication Motivation, Morale & Loyalty Company & Employer Brand Human Resources Investments Hiring & Onboarding Processes & Tools Accidents & Safety Absenteeism & Sick Leave Tension, Stress & Burnout Supervision & Micro- Management Misbehavior & Attrition Complaints & Law Suits

20. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Interesting key facts about the benefits of high engagement Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 20 Source: Value Proposition Employee Engagement, Just Leading Solutions LLC Business Performance

21. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources HR is the secret to Business Agility Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 21

22. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources The mandate: Create inspiring, engaging & fun places of work, where people can thrive Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 22

23. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources The time is right to invest in a new people approach Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 23

24. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Agile Transformation is not for the faint-hearted Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 24

25. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Agility in HR means building a responsive HR organization and providing winning People solutions Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 25 Agile HR Solutions Agile HR Organization  being & supporting doing & being 

26. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Trigger | Initiate | Iterate – the typical approach to Agile People Initiatives Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR Agile HR Assessm ent Iterate Plan Do Check Adjust Trigger Agile HR Vision Specific Challenge(s) ROI Review (Terminate) 26 Initiate Backlog Refinement Train & Educate Initial Retrospective & Backlog Lightweight Business Case

27. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey HR co-creates and constantly evolves its solutions and value delivery Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 27

28. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Rethink instruments that are currently driven to handle poor performance and mediocrity Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 28

29. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Stop making up for weak managers and uninspiring leaders Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 29

30. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Challenge outdated thinking and established practices Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 30

31. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources Agile HR from a discipline and value perspective Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 31 Agile HR Themes Translating Agile Values

33. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Aligning Key Themes in Human Resources to Lean | Agile Values & Principles Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 33 Download free whitepaper: justleadingsolutions.com /library

34. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Six Agile HR themes – from embracing the new talent contract to supporting impactful learning & growth Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 34 Embrace the New Talent Contract Move to Iterative Performance Flow Foster Continuous Engagement Take the Issue of Money off the Table Hire for Attitude and Cultural Fit Support Impactful Learning & Growth

35. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes The talent contract has changed and 21st century employees come with a unique set of needs • Needs meaning and purpose • Strives to be a valued and valuable member of a winning team and organization • Wants to be challenged and acknowledged • Expects to be guided by mentors and coaches • Demands an opportunity for growth • Thrives under inspiring leadership • Values a strong employer brand and corporate responsibility • Craves an experience • Aspires Lifeworking • Is mobile and social and is used to have unlimited and immediate access to data, knowledge Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 35

36. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Forster continuous engagement by creating inspiring places of work • Understand the reality and impact of Engagement • Focus on Engagement not the outdated notion of Retention • Inspire people and engage with them on a personal level • Shape a strong culture, where core values are lived up to – by everyone – every day. • Embed Lean | Agile values into your corporate DNA and built a winning culture • Create an inspiring work environment to allow an optimal workflow • Open up your organizational structure to meet the demands of a connected network • Integrate people into empowered, collaborative teams • Tell a strong story, create momentum, and invest in regular interactions with lean-agile leaders Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 36

37. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Hire for attitude & fit, and rock at onboarding to strengthen teams • Build a strong employer brand • Proactively attract & engage talent • Replace job descriptions with Value Descriptions • Hire People over paper • Employ for attitude & cultural fit • Inspire candidates with the larger sense of purpose • Gamify the talent acquisition & make it an experience • Make a solid, team-based decision • Excel at onboarding Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 37

38. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Move to an Iterative Performance Flow and eliminate employee appraisals in favor of continuous feedback • Align performance cycle with iterations • Utilize plannings to share vision, set inspiring goals, and clarify expectations • Continuously inspect and adapt • Eliminate annual performance ratings in favor of continuous feedback • Embed learning and development into the workflow • Accept handling performance issues is a leadership task Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 38

39. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Get the topic of money off the table and recognize people and teams in a meaningful way • Base Salaries • Pay adequate base salaries • Decentralize salary decisions • Allow for transparency to the salary structure and data • Incentives • Motivate through mastery, autonomy, and purpose – not cash incentive • Avoid toxic individual bonuses • Acknowledge performance beyond individual bonuses • Combine various forms of recognition • Benefits • Embrace holistic approach to benefits • Provide benefits that people value • Invest in the health and wellbeing of people Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 39

40. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Offer meaningful growth opportunities and move talents across the organization • Create a learning organization • Embed inspect and adapt into workflow and strive for continuous & relentless improvement • Implement new ways of learning and sharing • Provide easy access to and exchange of skills, knowledge, and tools • Empower employees to take the lead • Understand modern jobs & career paths • Illustrate prospective role-based career paths • Establish individual career coaching • Apply agile workforce planning and talent scouting • Enhance growth through Lean | Agile leadership • Create new ways for new beginnings Mar-23-2017Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 40

42. © 2017 Just Leading Solutions LLC – All Rights Reserved. Translating Agile Values Guiding Themes From A Value Perspective Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 42

43. © 2017 Just Leading Solutions LLC – All Rights Reserved. Translating Agile Values List of important values Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 43 Trust Positive & Forward-Looking Respect Collaboration Empowerment Transparency

45. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations Respect individuals and individuality Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 45

47. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations Be positive an forward looking Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 47

48. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations Understand agile is a team sport and boost the power of collaborative teams Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 48

49. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations Become more transparent and visual Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 49

51. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey Find your own way! - Best practices are probably best somewhere else Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 51

52. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey Embracing Agility is a journey not a destination Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 52

53. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey It only takes a first step to start iterating Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 53

55. © 2017 Just Leading Solutions LLC – All Rights Reserved. Thank you! Just Leading Solutions 275 Madison Avenue 14th Floor New York, NY 10016 nyc@justleadingsolutions.com www.justleadingsolutions.com Fabiola Eyholzer CEO fabiola.eyholzer@justleadingsolutions.com +1 908 340 8091 @FabiolaEyholzer Apr-12-2017Catch - and Surf - the Agile HR Wave | @FabiolaEyholzer | #AgileHR 55 Download free whitepaper: www.justleadingsolutions.com/library