FWD50 2018 - Moving from industrial past to a digital future
ED, Digital Government Policy & Innovation
DFSI, NSW Government
Moving from industrial past
to a digital future
Preparing our public sectors for exponentialism
Outcomes & Values
Gov as a Platform
(tomorrow I’ll talk transformation vs iteration and how to scale innovation)
Attribution: “The Skint Dad Blog” skintdad.co.uk
We invented it,
we can reinvent it.
Attribution: Robert Couse-Baker “this way or that” CC BY 2.0
“The best way to
predict the future is
to invent it”
Let’s design a better future.
Attribution: Justin Grimes “TransparencyCamp 2012” CC BY SA 2.0
From silos to networks,
work with natural allies,
shopfront AND enabler,
shoulders of giants,
co-design with community
Attribution: Brad Montgomery “Modem” CC BY 2.0
analog to digital,
human to machine.
Revisit the problem,
from digitisation to design,
automation, APIs & bots,
from gates to traffic flow,
10% audits to 100%,
from eGov to DigitalGov.
Attribution: altparty “3D printer” CC BY 2.0
scarcity to surplus,
closed to open.
copyright to 3D printing,
from hunger to distribution,
new security paradigms,
openness for better policy.
Attribution: Tom Woodward “please comply” CC BY NC 2.0
normative to formative,
compliant to creative.
Workforce innovation as BAU,
empowered at all levels,
leadership by example,
realtime iterative policy,
Linear solutions will not
meet the emerging (and
exponential) needs of
here be dragons
Maintaining privacy, transparency, accountability &
traceability in a highly automated world
● “Privacy is dead anyway”
● “Better services = less privacy”
● “Security = less privacy”
● “Socmed = no value for privacy”
● “Tech change is foo fast!”
CC0 Public Domain https://pxhere.com/en/photo/705733
Consent vs control
● Social licence vs social contract?
● “Just need to educate people”, “test attitudes”
● “Just need legislation change”
● Privacy is personal
How about working with people?
How about community generated insights?
How will we interact with personal AIs?
With us, not to us.CC-BY-SA 3.9 Attribution: David Demaret
Trust or trustworthiness?
Boston Public Library Nymph killing Dragon https://www.flickr.com/photos/boston_public_library/6347888844
Cops & social workers?
ML, AI, BPA?
The ethics of dragons (style)
Data gives the what, not the how.
Shi DeRu and Shi DeYang CC-BY-SA 3.0 https://commons.wikimedia.org/wiki/File:Shi_DeRu_and_Shi_DeYang.jpg
Here be dragons, so train them
● Work with people
● Reflect public values
● Open & ethical
● Design for privacy
● Reflect local values
Choose to value people over expediency, profit, shiny.
CC-BY-NC Matt Lingard “How to train your Dragon” https://www.flickr.com/photos/madrattling/14831184708/
Here be trust dragons
You must maintain privacy, transparency, accountability
& traceability in a highly automated world
Difficulty isn’t an excuse. Design a better future.
A humane future where humans thrive.
What are the roles of
government in the 21st
Public good. Gov as an enabler.
Ensuring all people have the ability to thrive.
Stability, predictability, balance.
Participatory, democratic leadership.
Work and skills for the future.
To make a measurable difference in people’s lives
The NSW Human Services Outcomes Framework
“Priority outcomes from the Logic Model
can be translated into a measurable set
of indicators that:
● can be monitored
● provide data about progress
● have a clear link to the desired
● are practical and can be validated.”
To make a measurable difference across the board
The NZ Government Wellness Framework
By moving from New Public Management...
...to Public Values Management.
How can public sectors be
effective, responsive and
resilient in the face of change?
How should public sectors
work with, reflect and value
the context of our Indigenous
and systems for
● System accountability drives system behaviours
● Outcomes based, evidence driven funding
● Efficiencies from publishing common requests
● Cheaper more responsive services delivery
● Reduced regulatory burden
● Better policy outcomes, less duplication
● Leverage innovation and collaboration
● Improve quality through public contributions
Digital public infrastructure...
...for a digital economy
● Like what? Data, legislation/regulation as code, MR
platforms, publically testable modelling and algorithms?
● Make programmatically available modular architecture.
● Funding challenges - opex/capex, project based funding.
● Tech usually in pursuit of linear/singular outcomes, not
built for many outcomes (like a road is).
Moving from silos to integrated services
Govt API/programmatic access marketplace
including (but not
limited to) services
Where do I
go? So many
No wrong door!
User-consent driven automation
Attribution: Section of a Mandelbrot set CC BY SA 3.0
Turtles all the
Programmatic access to
(data, transactions, rules,
content, etc) to maximise
Some data, API and service design considerations
● Design for machine users (AIs) & also against Cambridge Analytica
● Large data reuse requires API monitoring & new security paradigms
● What is a normal pattern of use so you can identify dangerous use
● Programmatic access doesn’t have to be APIs (SQL is still amazing)
● Maintaining data natively is more important than common standard
● Tracability & accountability rely on data, models & rules transparency
so models and rules need to be programmatically available too.
● The shift from APIs to event driven messaging
● Emerging Tech: APIs for service delivery - in particular, Mix Irving
What is holding us back
fulfilling the roles of
government in the 21st
Defer to industry
Serve the Minister
Outsource to “experts”
Spend my tax dollars well
Represent public interests, values
Serve the public
Why aren’t you experts?
A public service existential crisis?
● What do we need for democracy to function in the digital age -
algorithmic transparency, direct participation, being trustworthy,
publicly developed and testable policy and legislation.
● What do we need for a digital economy/society - digital
public infrastructure, access online, accessible tech, translation.
● What skills we teach in schools - tech sure, but curiosity, critical
thinking, self awareness, scientific enquiry, cultural inclusiveness,
design & system thinking, multi-discplinary collaboration, empathy.
Foundations for us to consider now
How do we co-design better futures (hint: it ain’t apps)
Optimistic futures (NZ) https://www.digital.govt.nz/blog/labplus-exploring-optimistic-futures/
Attribution: thierry ehrmann “Intelligence artificielle” CC BY
A “civic duties gap year”?
Normative or formative humans?