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Pia Andrews
ED, Digital Government Policy & Innovation
DFSI, NSW Government
Australia
Moving from industrial past
to a dig...
Paradigms
Trust
Outcomes & Values
Gov as a Platform
Futures
(tomorrow I’ll talk transformation vs iteration and how to sca...
Attribution: “The Skint Dad Blog” skintdad.co.uk
We invented it,
we can reinvent it.
Attribution: Robert Couse-Baker “this way or that” CC BY 2.0
“The best way to
predict the future is
to invent it”
Alan Kay...
Attribution: Justin Grimes “TransparencyCamp 2012” CC BY SA 2.0
Paradigm #1:
central to
distributed.
From silos to network...
Attribution: Brad Montgomery “Modem” CC BY 2.0
Paradigm #2:
analog to digital,
human to machine.
Revisit the problem,
from...
Attribution: altparty “3D printer” CC BY 2.0
Paradigm #3:
scarcity to surplus,
closed to open.
Regulating surplus,
copyrig...
Attribution: Tom Woodward “please comply” CC BY NC 2.0
Paradigm #4:
normative to formative,
compliant to creative.
Workfor...
Linear solutions will not
meet the emerging (and
exponential) needs of
our communities.
Needsgap
Trust:
here be dragons
Maintaining privacy, transparency, accountability &
traceability in a highly automated world
Mythical dragons
● “Privacy is dead anyway”
● “Better services = less privacy”
● “Security = less privacy”
● “Socmed = no ...
Consent vs control
● Social licence vs social contract?
● “Just need to educate people”, “test attitudes”
● “Just need leg...
Trust or trustworthiness?
● Accountability
● Transparency
● Traceability
● Openness
● Bias
Boston Public Library Nymph kil...
The ethics of dragons (style)
● Multidisciplinary
● Contextual
● Adaptable
● Harmonious
● Considered
● Accountability
● (T...
Dragon privacy?
CC0 Public Domain https://commons.wikimedia.org/wiki/File:Statue_of_St_George_in_Berlin.JPG
● Safety
● Sec...
Here be dragons, so train them
● Work with people
● Reflect public values
● Open & ethical
● Design for privacy
● Accounta...
Here be trust dragons
You must maintain privacy, transparency, accountability
& traceability in a highly automated world
D...
What are the roles of
government in the 21st
century?
Public good. Gov as an enabler.
Ensuring all people have the ability to thrive.
Stability, predictability, balance.
Partic...
To make a measurable difference in people’s lives
The NSW Human Services Outcomes Framework
“Priority outcomes from the Lo...
To make a measurable difference across the board
The NZ Government Wellness Framework
By moving from New Public Management...
...to Public Values Management.
How can public sectors be
effective, responsive an...
How should public sectors
work with, reflect and value
the context of our Indigenous
communities?
Government data
and systems for
public good.
Avoid sandcastles!
Motivating agencies
● System accountability drives system behaviours
● Outcomes based, evidence driven funding
● Efficienc...
Digital public infrastructure...
...for a digital economy
● Like what? Data, legislation/regulation as code, MR
platforms,...
Moving from silos to integrated services
Agency
UI
Agency
Systems
Agency
UI
Agency
Systems
Cross-govt
information
sites
re...
Attribution: Section of a Mandelbrot set CC BY SA 3.0
Turtles all the
way down
Programmatic access to
modular architecture...
Some data, API and service design considerations
● Design for machine users (AIs) & also against Cambridge Analytica
● Lar...
What is holding us back
fulfilling the roles of
government in the 21st
century?
Sector assumptions
Reduce costs
Defer to industry
Serve the Minister
Entirely contestable
Outsource to “experts”
Community...
● What do we need for democracy to function in the digital age -
algorithmic transparency, direct participation, being tru...
How do we co-design better futures (hint: it ain’t apps)
Optimistic futures (NZ) https://www.digital.govt.nz/blog/labplus-...
Attribution: thierry ehrmann “Intelligence artificielle” CC BY
Embracing machine
augmented living.
Personal AIs?
Addressin...
The #1 public
sector skill...
...kindness
Pia Andrews
ED, Digital Government Policy & Innovation
DFSI, NSW Government
Australia
Moving from industrial past
to a dig...
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FWD50 2018 - Moving from industrial past to a digital future

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Pia Andrews (Digital Government Policy and Innovation, NSW Government, Australia)

Preparing our public sectors for exponentialism.

Published in: Government & Nonprofit
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FWD50 2018 - Moving from industrial past to a digital future

  1. 1. Pia Andrews ED, Digital Government Policy & Innovation DFSI, NSW Government Australia Moving from industrial past to a digital future Preparing our public sectors for exponentialism
  2. 2. Paradigms Trust Outcomes & Values Gov as a Platform Futures (tomorrow I’ll talk transformation vs iteration and how to scale innovation)
  3. 3. Attribution: “The Skint Dad Blog” skintdad.co.uk We invented it, we can reinvent it.
  4. 4. Attribution: Robert Couse-Baker “this way or that” CC BY 2.0 “The best way to predict the future is to invent it” Alan Kay Let’s design a better future.
  5. 5. Attribution: Justin Grimes “TransparencyCamp 2012” CC BY SA 2.0 Paradigm #1: central to distributed. From silos to networks, work with natural allies, shopfront AND enabler, shoulders of giants, true collaboration, co-design with community
  6. 6. Attribution: Brad Montgomery “Modem” CC BY 2.0 Paradigm #2: analog to digital, human to machine. Revisit the problem, from digitisation to design, automation, APIs & bots, from gates to traffic flow, 10% audits to 100%, from eGov to DigitalGov.
  7. 7. Attribution: altparty “3D printer” CC BY 2.0 Paradigm #3: scarcity to surplus, closed to open. Regulating surplus, copyright to 3D printing, from hunger to distribution, new security paradigms, openness for better policy.
  8. 8. Attribution: Tom Woodward “please comply” CC BY NC 2.0 Paradigm #4: normative to formative, compliant to creative. Workforce innovation as BAU, empowered at all levels, leadership by example, realtime iterative policy, transformative targets, optimistic futures.
  9. 9. Linear solutions will not meet the emerging (and exponential) needs of our communities. Needsgap
  10. 10. Trust: here be dragons Maintaining privacy, transparency, accountability & traceability in a highly automated world
  11. 11. Mythical dragons ● “Privacy is dead anyway” ● “Better services = less privacy” ● “Security = less privacy” ● “Socmed = no value for privacy” ● “Tech change is foo fast!” CC0 Public Domain https://pxhere.com/en/photo/705733
  12. 12. Consent vs control ● Social licence vs social contract? ● “Just need to educate people”, “test attitudes” ● “Just need legislation change” ● Privacy is personal How about working with people? How about community generated insights? How will we interact with personal AIs? With us, not to us.CC-BY-SA 3.9 Attribution: David Demaret
  13. 13. Trust or trustworthiness? ● Accountability ● Transparency ● Traceability ● Openness ● Bias Boston Public Library Nymph killing Dragon https://www.flickr.com/photos/boston_public_library/6347888844 Cops & social workers? Models, algorithms? ML, AI, BPA? Authority? Rules?
  14. 14. The ethics of dragons (style) ● Multidisciplinary ● Contextual ● Adaptable ● Harmonious ● Considered ● Accountability ● (Transparency) Data gives the what, not the how. Shi DeRu and Shi DeYang CC-BY-SA 3.0 https://commons.wikimedia.org/wiki/File:Shi_DeRu_and_Shi_DeYang.jpg
  15. 15. Dragon privacy? CC0 Public Domain https://commons.wikimedia.org/wiki/File:Statue_of_St_George_in_Berlin.JPG ● Safety ● Security ● Rights? (ppl, AI) ● Responsibilities?
  16. 16. Here be dragons, so train them ● Work with people ● Reflect public values ● Open & ethical ● Design for privacy ● Accountability ● Reflect local values Choose to value people over expediency, profit, shiny. CC-BY-NC Matt Lingard “How to train your Dragon” https://www.flickr.com/photos/madrattling/14831184708/
  17. 17. Here be trust dragons You must maintain privacy, transparency, accountability & traceability in a highly automated world Difficulty isn’t an excuse. Design a better future. A humane future where humans thrive.
  18. 18. What are the roles of government in the 21st century?
  19. 19. Public good. Gov as an enabler. Ensuring all people have the ability to thrive. Stability, predictability, balance. Participatory, democratic leadership. Work and skills for the future.
  20. 20. To make a measurable difference in people’s lives The NSW Human Services Outcomes Framework “Priority outcomes from the Logic Model can be translated into a measurable set of indicators that: ● can be monitored ● provide data about progress ● have a clear link to the desired outcomes ● are practical and can be validated.”
  21. 21. To make a measurable difference across the board The NZ Government Wellness Framework
  22. 22. By moving from New Public Management... ...to Public Values Management. How can public sectors be effective, responsive and resilient in the face of change?
  23. 23. How should public sectors work with, reflect and value the context of our Indigenous communities?
  24. 24. Government data and systems for public good. Avoid sandcastles!
  25. 25. Motivating agencies ● System accountability drives system behaviours ● Outcomes based, evidence driven funding ● Efficiencies from publishing common requests ● Cheaper more responsive services delivery ● Reduced regulatory burden ● Better policy outcomes, less duplication ● Leverage innovation and collaboration ● Improve quality through public contributions
  26. 26. Digital public infrastructure... ...for a digital economy ● Like what? Data, legislation/regulation as code, MR platforms, publically testable modelling and algorithms? ● Make programmatically available modular architecture. ● Funding challenges - opex/capex, project based funding. ● Tech usually in pursuit of linear/singular outcomes, not built for many outcomes (like a road is).
  27. 27. Moving from silos to integrated services Agency UI Agency Systems Agency UI Agency Systems Cross-govt information sites redirecting to agency services E.g. gov.au, theme sites Private sector or community websites redirecting to agency services E.g. Diabetes Australia Some common services Govt API/programmatic access marketplace Secure services Open services Agency content Open data Agency rules Agency transactions Common capabilities including (but not limited to) services register, identity, delegation, user consent, API middleware, etc. Agency services (integrating their own APIs) Other agency services such as Service NSW Trusted private or community consuming services Unknown private or community consuming open services Integration Redirects Redirects only Where do I go? So many doors that redirect! No wrong door! User-consent driven automation Closed data
  28. 28. Attribution: Section of a Mandelbrot set CC BY SA 3.0 Turtles all the way down Programmatic access to modular architecture (data, transactions, rules, content, etc) to maximise value realisation.
  29. 29. Some data, API and service design considerations ● Design for machine users (AIs) & also against Cambridge Analytica ● Large data reuse requires API monitoring & new security paradigms ● What is a normal pattern of use so you can identify dangerous use ● Programmatic access doesn’t have to be APIs (SQL is still amazing) ● Maintaining data natively is more important than common standard ● Tracability & accountability rely on data, models & rules transparency so models and rules need to be programmatically available too. ● The shift from APIs to event driven messaging ● Emerging Tech: APIs for service delivery - in particular, Mix Irving
  30. 30. What is holding us back fulfilling the roles of government in the 21st century?
  31. 31. Sector assumptions Reduce costs Defer to industry Serve the Minister Entirely contestable Outsource to “experts” Community expectations Spend my tax dollars well Represent public interests, values Serve the public Partially contestable Why aren’t you experts? A public service existential crisis?
  32. 32. ● What do we need for democracy to function in the digital age - algorithmic transparency, direct participation, being trustworthy, publicly developed and testable policy and legislation. ● What do we need for a digital economy/society - digital public infrastructure, access online, accessible tech, translation. ● What skills we teach in schools - tech sure, but curiosity, critical thinking, self awareness, scientific enquiry, cultural inclusiveness, design & system thinking, multi-discplinary collaboration, empathy. and... Foundations for us to consider now
  33. 33. How do we co-design better futures (hint: it ain’t apps) Optimistic futures (NZ) https://www.digital.govt.nz/blog/labplus-exploring-optimistic-futures/
  34. 34. Attribution: thierry ehrmann “Intelligence artificielle” CC BY Embracing machine augmented living. Personal AIs? Addressing capacity? A “civic duties gap year”? Normative or formative humans?
  35. 35. The #1 public sector skill... ...kindness
  36. 36. Pia Andrews ED, Digital Government Policy & Innovation DFSI, NSW Government Australia Moving from industrial past to a digital future Preparing our public sectors for exponentialism

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