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FWD50 2018 - Digital Transformation Japan


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Toshiyuki Zamma (Government CIO, Cabinet Secretariat, Japan)

While digital government will take years to affect every department and process, there are plenty of examples of early adoption and promising success—and many hard-won lessons. In this session, we bring together case studies and concrete examples of government innovation, offering a chance to hear first-hand how transformation is changing the face of civics.

Published in: Government & Nonprofit
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FWD50 2018 - Digital Transformation Japan

  1. 1. Digital Transformation Japan Executive Advisor to Government CIO, Cabinet Secretariat, JAPAN Past Chair, ICA Council 7th November, 2018 Toshiyuki (Toshi) ZAMMA
  2. 2. Why DIGITAL Government? Transformation of Society Society 5.0 was proposed in the 5th Science and Technology Basic Plan as a future society that Japan should aspire to. It follows the hunting society (Society 1.0), agricultural society (Society 2.0), industrial society (Society 3.0), and information society (Society 4.0). 1Cabinet Secretariat, Government of JAPAN 2018
  3. 3. How Society 5.0 Works 2 n In Society 5.0, a huge amount of information from sensors in physical space is accumulated in cyberspace. In cyberspace, this big data is analyzed by artificial intelligence (AI), and the analysis results are fed back to humans in physical space in various forms. Cabinet Secretariat, Government of JAPAN 2018
  4. 4. l • • • l • • • Cabinet Secretariat, Government of JAPAN 2018 Done!
  5. 5. Latest Actions n Jun 2016: Started discussion Digital Government Strategy at Committee meeting for eGovernment . ØPrinciples (Once only, Digital first, Service design thinking etc) (CAS,MIC) ØPilot of workshops (CAS) • Governance (Ministerial Deputy CIOs ) /Life events (CAS, private companies) /Stamps, Attached documents (CAS, METI, private) ØBuild teams for Service Reform (CAS) ØEstablish Technology Committee for Digital Government transformation (CAS) • Draft of standard codes for government service • Recommendations for technologies and methods n Jun 2017: Published “Principle to promote digital government transformation” n Jan 2018: “Digital Government Action Plan” ØService design guidelines (Feb 2018) ØCloud service guideline (Apr 2018) 4Cabinet Secretariat, Government of JAPAN 2018
  6. 6. Prime Minister’s Order Over 20 years we have been promoting digitization of public administrations. Still they requires attached paper document for online services. Still we waste time and labor. At this juncture, I order to IT Minister and government to start planning in order to eliminate every paper attached document including register records for both family(individual) and companies. 5Cabinet Secretariat, Government of JAPAN 2018
  7. 7. n 100% Digitalization of Administrative Service ØDigital First ØOnce Only ØConnected One-stop n 100% Opening of Administrative Data n Development of Digital Reform Infrastructure ØData Exchange Standard for Administration ØDigital Platform for Corporations n Each ministry Measures ØDigital Government Medium-to-long Term Plan ØAdministrative Service Reform by Individual Measure n 12 Principles of Service Design National IT Strategy Office (Cabinet Secretariat) organized workshops for designing one-stop services. Cabinet Secretariat, Government of JAPAN 2018
  8. 8. Cabinet Secretariat, Government of JAPAN 2018
  9. 9. Workshops (Facts) One-stop services for - Moving: 3 - Death and Succession 3 Attendees - Center Government - Local Government - Private Companies - Citizens (NPOs) Number of attendees : 98 - Moving : 6 → 19 → 37 - Death and Succession : 6 → 8 → 22 - Center Government: 25 - Local Government: 14 - Private Companies: 53 - Citizens (NPOs):6 8Cabinet Secretariat, Government of JAPAN 2018
  10. 10. Workshops (Lesson and Learned) We realized our ignorance. Fact is stranger than fiction. Officers at CAS designed and organized by themselves. • Discussion to clarify objectives and targets (why, for what) • Explorer most effective (satisfactory) way for them (government officers). • Better understanding for method and business. • Changed their own mindsets. • Gain confidence. 9 Workshop Preparation Research Interview Rehearsal Methodology developmemt Team Building Cabinet Secretariat, Government of JAPAN 2018
  11. 11. Challenges Cabinet Secretariat, Government of JAPAN 2018 10 2018 11 17 2018/11/17 7th Nov 2018 07-11-18 Stamps Data interoperability Culture Use of Techs
  12. 12. Cabinet Secretariat, Government of JAPAN 2018 11
  13. 13. A, B, C, D and E for Digital Government (Lesson and Learned) 12 n Disruption by digitization is already happening. ØAmazon, Uber, AirBnB, Netflix etc… n Digital Transformation is “cultural change” n Officers should change their way of thinking n Leaders need to be bold. n Problems and issues are same. n We can collaborate to share experiences. n Networking is the key for success.Cabinet Secretariat, Government of JAPAN 2018
  14. 14. 13 Thank you Cabinet Secretariat, Government of JAPAN 2018