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FWD50 2018 - Digital Transformation in Government: how to make it happen

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The Right Honorable Lord Maude of Horsham (Former UK Cabinet Office Minister, 2010-2015)

Published in: Government & Nonprofit
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FWD50 2018 - Digital Transformation in Government: how to make it happen

  1. 1. Digital transformation in government: how to make it happen Lord Francis Maude
  2. 2. 1. A bit about the UK 2. Digital government in 2018 3. What makes change stick
  3. 3. • 2010 – fiscal crisis; budget deficit 11% of GDP • 5 year efficiency programme to cut the costs of government by more than £50bn • Downsized Civil Service by 21%; reformed public sector pensions; exited real estate; renegotiated contracts; cut project costs
  4. 4. We inherited the most expensive government IT in the world
  5. 5. @egawen Founded UK Government Digital Service £3.6 billion savings between 2011 - 2015 No. 1 e-government in the world in 2016 Launched GOV.UK and 20+ new digital public services
  6. 6. User needs, not government needs
  7. 7. Be radical in changing how an organisation works Be incremental in changing what it delivers
  8. 8. 1. A bit about the UK 2. Digital government in 2018 3. What makes change stick
  9. 9. Functional Leadership – as now; and how it can be
  10. 10. Central digital teams are the new normal for government
  11. 11. UK Government Digital Service United States Digital Service Australia Digital Transformation Agency Canadian Digital Service Ontario Digital Service Sweden Agency for Digital Government
  12. 12. Government is starting to look different on the inside
  13. 13. Government is also starting to look different on the outside
  14. 14. @publicdigitalhq
  15. 15. @publicdigitalhq
  16. 16. 1. A bit about the UK 2. Digital government in 2018 3. What makes change stick
  17. 17. Start with the right definition.
  18. 18. @egawen Digital: “Applying the culture, processes, business models & technologies of the Internet era to respond to people's raised expectations.” —Tom Loosemore
  19. 19. Culture
  20. 20. Open the door to people from the Internet & civic technology
  21. 21. Processes
  22. 22. Business models
  23. 23. 25 of the most important transactions in government
  24. 24. www.gov.uk/notify
  25. 25. Technologies
  26. 26. The UK Government’s supplier base used to be here...
  27. 27. …now it’s here
  28. 28. Create the conditions public servants need to deliver - and trust them
  29. 29. Politicians leave, but delivery endures
  30. 30. Thank you Lord Francis Maude

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