While a great deal of emphasis has been placed on improving citizen-facing technology, the root cause challenges within Digital transformation have been overlooked.
Human capital is the main driver of successful change.
Those furthest along their digital journey understand that experimentation, collaboration and good decision management shorten the value chain between citizen and organization.
According to our latest research, over half of government organizations indicate they have a digital strategy in one department or unit. The majority want to harness the power of data analytics to generate deeper insight, and solve for the culture and change management challenges that emerge. This session provides a case study one year into the digital mandate and explores the war wounds, realizations and insights related to the evolving relationships between people and data within the digital ecosystem.
Pragmatic solutions are offered to typical challenges in the nascent transformation phase to help digital leaders consolidate gains earlier.