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http://frankmedia.com.au | This is the presentation of our March 2012 FRANkademy session which focused on social business and retail. In this session we demonstrated how social business and retail can work together to not only increase sales and consumer loyalty, but also facilitate customer service and aftersales service:
1) Introduction to social business: why we should care, implementation and ROI
1a) Best practice – retail case study Best Buy and Sportsgirl
2) Trials and tribulations of social commerce: do’s and don’ts of using Pinterest, Facebook, Twitter and Four Square
Thanks for everyone for attending the session!
If you have any questions or would like to attend the next FRANkademy session please contact us: