Visa – 2500 staff across 3 UK, 11 leased european and 9 serviced offices – 3 DCs € 1 in €8 everyday spending on a Visa card in Europe. 25.5m transactions a day worth €1.5bn – 1094 transactions per second.
Peter Principle of ‘level of incompetence’. Need to look at where the principal contractors real strengths are. - ie norlands managing catering - double management Nb Functional and Geographic limits to service eg ability to respond to issues locally in ROs. Value of further consolidation? –
Governance - eg on Projects separate design, build, CDM or QS and internal controls around working on behalf of the company and budget/contract authorisation. Communication – sharing strategy for mutual benefit – allowing better resource management and motivation, 9eg new offices or changes in strategy for buildings asset renewals, leases etc. 2 way communication to pick up best practice from suppliers. Performance – hitting right level of control and light touch - Use of ISO 14001, 9001, pas55 and internal and external (SAS70/ISAE3402) audits Dashboards for waste management, reactive works, PPM performance against SLAs for operational tracking Escalations for critical issues on BMS – auto escalation facilities for alarms Contract – understanding the suppliers business model – controlled partnership People – reducing risk and improving service through continuity of motivated staff.
Consolidation gives opportunities of cost savings and improves account critical mass (in theory more attention from supplier) possible issues with reduction in focus for non-core facets. Eg engineering running catering Sharing of best practice and resources
Andrew Goodey, VP Head of Estate & Facilities Management at Visa Europe
TFM Management today andin the futureAndrew Goodey,VP. Head of Estate & Facilities ManagementVisa Europe Ltd.
Visa Europe Public7 May 2013 2TFM BoundariesM&E & H&SCatering & ReceptionRepro, Mail, Archives SecurityTravel InsuranceEnergy & CRC Estate Management
Visa Europe PublicPresentation Title / 7 May 2013 For Visa Internal Use Only 3TFM ManagementGovernance● Limited by internal accountability & authority● Partitioning to improve clarity and due diligenceCommunication● Shared understanding of strategy for mutual benefit● Freedom to thinkPerformance● Use of standards & audits● MI Dashboards● Escalation proceduresContract● Shared savings incentives● Profit and cost transparencyPeople● Succession planning, CPD, rotations, scenario tests
Visa Europe PublicPresentation Title / 7 May 2013 For Visa Internal Use Only 4TFM FutureSupplier Consolidation•Vertical – eg catering supplier sources food or manages waste.•Horizontal – eg M&E supplier procures Catering functionClient Pools•‘sharing’ specialists, supporting apprentices through placements