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FCB Partners' Wednesday Webinar series continues with Improving Process Improvement Competencies, presented by Jeff DeWolf of Tetra Pak.
Tetra Pak has been on a process journey for almost 15 years. One of the fundamental beliefs Tetra Pak holds as a company is in the power of process, people, and tools to deliver outstanding results for its customers. Throughout the years and like so many companies, they have focused primarily on process and tools. Most companies tend to hope or rely on the fact that existing HR processes can support the ‘people aspect’ of things. However, the reality is that process knowledge is unique and must be looked after in a more deliberate way. This is especially true when the process knowledge resides within people who sit in functional teams. The struggle between the functional view and the process view plays out in a very real way when it comes to process competence and traditional HR processes.