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www.extended-content.comNigel NyatsanzaWebCenter Services02/11/2011
Extended Content Solutions 2Agenda What are WebCenter Services?o Why are they needed? How does the Avitek demo use WebCe...
Extended Content Solutions 3 Business Services you can add to a WebCenter Portal. WebCenter Services are a set of standa...
Extended Content Solutions 4o Each service is made up of a number of different Task flows.o A task flow provides a discret...
Extended Content Solutions 5WebCenter Services Announcements Activity Graphs Analytics Blog Connections (People) Dis...
Extended Content Solutions 6o Oracle WebCenter Ensemble is now called “Pagelet Producer”.o Oracle WebCenter Analytics is n...
Extended Content Solutions 7 Announcemento The announcement service is used by administrators to broadcast importantmessa...
Extended Content Solutions 8 Analyticso Enables users to create usage reports for the application or portal.o Analytics c...
Extended Content Solutions 9 Blogo Allows users to create and maintain a blog in the context of the application.How?o Wha...
Extended Content Solutions 10 Discussions Serviceo Allows users to pose questions, submit answers and search for answers ...
Extended Content Solutions 11 Events *o Provides group calendars to enable users to:o schedule meetings.o appointments, a...
Extended Content Solutions 12 Instant Messaging and Presence (IMP) Serviceo Allows users to see the presence status of ot...
Extended Content Solutions 13 Links Serviceo Allows users to establish and discover relationships between two objects ors...
Extended Content Solutions 14 Mail Serviceo Allows users to access their e-mail. Supported operations include reading,com...
Extended Content Solutions 15 Pagelet Producer: Enables the creation of mashable components that you cansurface through t...
Extended Content Solutions 16 Page Serviceo Allows users to create, edit, delete and manage pages at runtime.o What do yo...
Extended Content Solutions 17 RSS Serviceo Allows users to subscribe to and display RSS feeds on their pages.o What do yo...
Extended Content Solutions 18 Tags Serviceo Allows users to assign keywords to any uniquely identifiable object in yourap...
Extended Content Solutions 19o Allows users to view the tasks that are assigned to them and that aregenerated through busi...
Extended Content Solutions 20o WebCenter Services live in the Resource Catalog.o The Resource Catalog is the repository th...
Extended Content Solutions 21Resource Catalogo Services arranged in a folder structure.o Services arranged by business fun...
Extended Content Solutions 22Resource Catalog - Alerts and Updates
Extended Content Solutions 23 The Avitek site demonstrates WebCenter PS3 (latest major release forWebCenter) features and...
Extended Content Solutions 24AnnouncementsActivity StreamBlogsCalendarConnectionsDiscussionsDocumentsEventsLinks...
Extended Content Solutions 25 The Discussions page uses the discussion service to allow the Customer tocommunicate with A...
Extended Content Solutions 26 The Knowledge Base page uses the Wiki service powered by UCM.Wikis Service – Avitek Demo
Extended Content Solutions 27 The Avibook page uses the Connections Service e.g. activity stream toview the activities of...
Extended Content Solutions 28 The Dev Blog page uses the blog service, which enables Avitek developersto easily share the...
Extended Content Solutions 29 The Training page uses Event service to communicate new training dateswith the customers. T...
Extended Content Solutions 30 The My Avitek page for the employee uses a number of the servicesdiscussed in this presenta...
Extended Content Solutions 31 The CRM Dashboard page uses portlets to pull data from other applicationse.g. Siebel, BI . ...
Extended Content Solutions 32Thank you.
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Ecs knowledge share web center services

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Presentation based on Oracle WebCenter Portal Web 2.0 Services and how to configure them for a Portal Application.

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Ecs knowledge share web center services

  1. 1. www.extended-content.comNigel NyatsanzaWebCenter Services02/11/2011
  2. 2. Extended Content Solutions 2Agenda What are WebCenter Services?o Why are they needed? How does the Avitek demo use WebCenter services?o Whats the Business use case for them? Questions and Feedback.*Presentation based on the Latest release - Oracle WebCenter 11g Release 1 (11.1.1.5)
  3. 3. Extended Content Solutions 3 Business Services you can add to a WebCenter Portal. WebCenter Services are a set of standards-based components thatenrich existing portals and Web sites with the industrys mostcomplete and open set of Enterprise 2.0 capabilities. These socialcomputing services include wikis, blogs, online awareness andcommunications, content collaboration and social networks.-Oracle Definition Why WebCenter Services?o New generation entering the workforce used to social sites likeFacebook and Twitter, why shouldn’t work applications be likethat.o Improve collaboration.o Organizations have lots of unrelated information in manydifferent sources, how can it be presented in context?What are WebCenter Services?
  4. 4. Extended Content Solutions 4o Each service is made up of a number of different Task flows.o A task flow provides a discrete business function.o For example the most liked taskflow in the Discussionsservice.o Some taskflows are configurable. For example the RecentDocuments task flow of the Document Service. allows youto configure:o the Content repository connection to use.o the date range for the documents returned.o the maximum documents to list.o sort order.o Display options, Styles and Content style.What are WebCenter Services? Continued
  5. 5. Extended Content Solutions 5WebCenter Services Announcements Activity Graphs Analytics Blog Connections (People) Discussions Documents Events Instant Messaging and Presence (IMP) Links Lists Mail Notes Pagelet Producer Page Recent Activities RSS Search Tags Wiki Worklists
  6. 6. Extended Content Solutions 6o Oracle WebCenter Ensemble is now called “Pagelet Producer”.o Oracle WebCenter Analytics is now called “Analytics”.Categorizing WebCenter Services
  7. 7. Extended Content Solutions 7 Announcemento The announcement service is used by administrators to broadcast importantmessages to Employees.o E.g. “Please go home before 5PM there will be a Tube strike”o What do you need to set it up? – WebCenter Discussions (Jive DiscussionServer) Activity Graphso Enables tracking of any kind of activity that the user performs in order toinfluence results and recommendations from other services. For example in thecontext of trying to resolve a support ticket, a user who has dealt with asimilar issue would be surfaced.o What do you need to set it up? – Database – apply Activity Graph schema.Announcement and Activity Grpah Services
  8. 8. Extended Content Solutions 8 Analyticso Enables users to create usage reports for the application or portal.o Analytics can be used to determineo the most important pages of the deployed application or portal,o the most used content items,o the most active Spaces,o the number of users visiting these different sites and services.o provides recommendations to make the Activity Graph service even morevaluable.o What do you need to set it up? – Database – apply activities schema.Analytics Service
  9. 9. Extended Content Solutions 9 Blogo Allows users to create and maintain a blog in the context of the application.How?o What do you need to set it up? – WebCenter Wiki and Blog Server (Jzonic wikiand blog server) Connectionso The People Connections service provides social networking tools foro creating, interacting with, and tracking the activities of the enterprise’sconnections.o Its features enable users to manage their personal profiles, access theprofiles of other users, provide ad hoc feedback, post messages, trackactivities, and connect with others.o What do you need to set it up? - No special set up is required to enable usersto access People Connections services. The People Connections service usesthe WebCenter Repository, installed with WebCenter Spaces, to storeinformation.Blog and Connections Services
  10. 10. Extended Content Solutions 10 Discussions Serviceo Allows users to pose questions, submit answers and search for answers in athreaded discussion forum environment. They can also watch threads they areinterested in.o Can be linked to other resources such as a document, using the Link service.o What do you need to set it up? – WebCenter Discussions (Jive DiscussionServer) Document Serviceo Allows the application to integrate with a wide variety of documentmanagement systems. Allows users seamless access to these Enterprisecontent management systems.o What do you need to set it up? – File System or CMS via CMIS protocols.Discussions Service
  11. 11. Extended Content Solutions 11 Events *o Provides group calendars to enable users to:o schedule meetings.o appointments, and any other type of team event.o view own personal Microsoft Exchange calendar within your Home Space.o In addition, you can overlay Space calendars on top of that calendar, sothat you can view your entire schedule in a single calendar.o What do you need to set it up? –o The Events service does not require any separate back-end component.However if you want support for personal calendars you must do thefollowing:o Prepare Microsoft Exchange Server for working with OracleWebCenter and create a connection to the mail server (this isneeded for personal calendars, but not for spaces calendar).o The Events service relies on Microsoft Exchange Server 2003 orMicrosoft Exchange Server 2007.Events Service
  12. 12. Extended Content Solutions 12 Instant Messaging and Presence (IMP) Serviceo Allows users to see the presence status of other users and initiate instantcommunication with them through different channels e.g. Chat, e-mail andVoice over IP.o E.g. using IMP services within a CRM (Customer Relationship Management)system, will improve the usability of the application and improve collaborationin dealing with the customer. The users can use instant chats to speak to aperson in relation to a particular customer by simply clicking on the user in theCRM system and calling them or opening a chat window.o What do you need to set it up? – Microsoft Office Communication Servero Microsoft Office Communications Server (OCS) 2007o Microsoft Live Communications Server (LCS) 2005o Oracle WebLogic Communications Services (OWLCS) 11g ** Oracle WebLogic Communications Services (OWLCS) 11g is available only for development andevaluation purposes, and is not meant for the production environment.Instant Messaging and Presence (IMP) Service
  13. 13. Extended Content Solutions 13 Links Serviceo Allows users to establish and discover relationships between two objects orservices in an application. E.g. A discussion thread and a document and anemail.o What do you need to set it up? – Database – apply Links schema Lists Service*o Allows users to create, publish and manage data list similar to spreadsheets.o What do you need to set it up? – Database – apply Lists schema* This service is only available in WebCenter Spaces not in custom applications.Links and Lists Service
  14. 14. Extended Content Solutions 14 Mail Serviceo Allows users to access their e-mail. Supported operations include reading,composing, forwarding, creating and deleting e-mail messages. (Searched by SES).o What do you need to set it up? – Any IMAP/SMTP standards based e-mail server,including Microsoft Server. Notes Service*o Allows users to take a quick personal note and save it for future reference.o What do you need to set it up? – Database – apply notes schema.* This service is only available in WebCenter Spaces not in custom applications.Notes and Mail Services
  15. 15. Extended Content Solutions 15 Pagelet Producer: Enables the creation of mashable components that you cansurface through the Oracle Business Dictionary or Resource Catalog. The PageletProducer is a mashup engine. Browser based administration, used to create and manage the objects in a pagelet. Any HTML fragment can be a pagelet. What do you need to set it up? – Register the pagelet producer to the application.Pagelet producer
  16. 16. Extended Content Solutions 16 Page Serviceo Allows users to create, edit, delete and manage pages at runtime.o What do you need to set it up? – Enable Metadata Services (MDS). Recent Activities Serviceo Allows users to monitor the recent changes in other services in theapplication, such as discussions, announcements, documents and the pageservice.o What do you need to set it up? – All the services setup within yourapplication. No additional back-end server required.Page and Recent Activities Services
  17. 17. Extended Content Solutions 17 RSS Serviceo Allows users to subscribe to and display RSS feeds on their pages.o What do you need to set it up? – No back-end server required. Search Serviceo Allows users to search WebCenter applications. The search returns resultsfrom all WebCenter services that manage data, including discussions,documents, announcements and tags. The search service integrates withOracle Secure Enterprise Search.o What do you need to set it up?o Installed services are automatically searchable.o Search scope configurable across installed services.o Optionally Oracle SES can be integrated to extend search to otherrepositories.o Better performanceo Relevancyo Can include other Repositories.RSS and Search Services
  18. 18. Extended Content Solutions 18 Tags Serviceo Allows users to assign keywords to any uniquely identifiable object in yourapplications. Tags can be shared or private and show up in search resultswithin the application. They can also be presented in the tag cloud.o What do you need to set it up? – Database – apply Tags schema. Wiki Serviceo Allows users to collaborate on HTML documents.o What do you need to set it up? – WebCenter Wiki and Blog Server (Jzonic wikiand blog server).Tags and Wiki Services
  19. 19. Extended Content Solutions 19o Allows users to view the tasks that are assigned to them and that aregenerated through business processes, such as an approval or review request.o What do you need to set it up? – You need a SOA Suite and you connect theworklist by entering a URL to the location of BPEL/SOA.o BPEL (Business Process Execution Language), language used to createbusiness processes in BPM.Worklists Service
  20. 20. Extended Content Solutions 20o WebCenter Services live in the Resource Catalog.o The Resource Catalog is the repository that contains the resources you canadd on a page, taskflow or template. It contains taskflows, portlets etc.(WebCenter Services are a mixture of TaskFlows and portlets)o Task flow: A task flow is a bundle of code in an ADF application whichencapsulates page flow and navigation. It can be reused and there are manytask flows within a typical ADF application.o They are three ways to add WebCenter Services to a page in a WebCenterapplication:o One: The Resource Catalog can be used so the user can drag and dropthe WebCenter services they want onto their page.o Two: The administrator can set a standard profile and add the WebCenterServices they want the users to see.o Three: Mixture of one and two.Resource Catalog
  21. 21. Extended Content Solutions 21Resource Catalogo Services arranged in a folder structure.o Services arranged by business function.o Remember each service may consist of severaltaskflows.o Admin can manage Catalog structure.
  22. 22. Extended Content Solutions 22Resource Catalog - Alerts and Updates
  23. 23. Extended Content Solutions 23 The Avitek site demonstrates WebCenter PS3 (latest major release forWebCenter) features and a broad range of ECM functionality through apreconfigured customer extranet/employee intranet. It uses some of the WebServices discussed in this presentation. Demo Part I – User Joel logged onto Avitek extranet for clients. Demo Part II – User Julia logged onto the Avitek intranet for employees.Business use case - Avitek demo
  24. 24. Extended Content Solutions 24AnnouncementsActivity StreamBlogsCalendarConnectionsDiscussionsDocumentsEventsLinksRSSTagsWikisWebCenter Services used in the Avitek Demo
  25. 25. Extended Content Solutions 25 The Discussions page uses the discussion service to allow the Customer tocommunicate with Avitek employees as well other colleagues.Discussions and Links Service – Avitek Demo
  26. 26. Extended Content Solutions 26 The Knowledge Base page uses the Wiki service powered by UCM.Wikis Service – Avitek Demo
  27. 27. Extended Content Solutions 27 The Avibook page uses the Connections Service e.g. activity stream toview the activities of the users connections.Activity Service – Avitek Demo
  28. 28. Extended Content Solutions 28 The Dev Blog page uses the blog service, which enables Avitek developersto easily share their tips and tricks with their clients. (clients, can comment,tag, link, rate)Blog Service – Avitek Demo
  29. 29. Extended Content Solutions 29 The Training page uses Event service to communicate new training dateswith the customers. The customer can also add their own events and tag themto announcements, discussions, blogs and documents.Calendar Service – Avitek Demo
  30. 30. Extended Content Solutions 30 The My Avitek page for the employee uses a number of the servicesdiscussed in this presentation and in the Avitek site. Here they have included aworklist Service BPEL simulation.Worklists Service – Avitek Demo
  31. 31. Extended Content Solutions 31 The CRM Dashboard page uses portlets to pull data from other applicationse.g. Siebel, BI . It also uses the IMP Service (Instant messaging andpresence) to enable technical engineers to use IM to communicate.Instant Messaging/ Presence – Avitek Demo
  32. 32. Extended Content Solutions 32Thank you.

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