How to Find Solutions on
Expedite your efforts by getting results relevant to your needs. In
this webinar, we’ll explain techniques you can use to quickly and
efficiently find your solutions.
What to Expect?
Part 1: A breakdown of Advanced Search Part 2: Content Types
1. Narrow by Keyword
1. Definition of a Solution
2. Narrow by Activity Timeframe 2.
How to sort by Videos
3. Narrow by Question Status 3.
How to sort by Articles
4. Narrow by Comment Count and Points 4. Review the
5. Add Additional Topics
5. Review Live & Gigs
The first step is to input your topic name under the
1. Ex: Type in Java
2. Check the option above under
3. Ensure dropdowns summarize
these terms,” and “Any part.”
The next step is to sort by relevancy. If you want more recent information on your topic, you can run a
query on all activity One Day, 7 Days, 30 Days, A Year, or simply input your own time frame in the
Now, you can select the authenticity of the question. If you wish to see data which has a verified
solution, you can specify that. From the drop down menu, choose “Solved.”
Comment Count & Points
If you are interested in the most popular solutions, for relevancy, you can arrow
down by comment count and points awarded.
Maybe I want results beyond just Java. If that is the case, I can simplify those
other topics into one search by adding them here:
Definition of a Solution
1. We do not interpret a “solution” as anything someone
posted on the site.
2. We only interpret solutions as questions that were asked
by our members, responded to by our Experts, and (most
importantly) accepted by the asker.
3. For example - (http://goo.gl/OeyqMk)
Opposed to getting a solution, you can learn awesome skills as
well! If you wanted to learn a new skill for your position, you can
also search an ample amount of videos and articles by selecting
the options here:
Additionally, you can view the communities featured topics
through the their submitted articles. Similar to the Videos, you
can use the legend up top to sort Java topics by article.
Articles are not only submitted by an Expert, but reviewed,
revised, and published by our community leadership before it
meets your eyes. Another way we take strict measures to ensure
you are only getting the highest quality information.
Before we address all questions, I do also want to revisit your
options in case you cannot find your solution through the
What if I can’t find a solution that meets my needs?
1. If you are having troubles finding a specific enough
solution, feel free to post your question here -
2. All of our Multi-Users, as well as Premium and Plus
members, can post a customized question regarding any
issue that you are having trouble finding in the library of
solutions onsite, also known as our knowledgebase.
3. Please refer to our other webinar for more information on
the Question Wizard -
New Features & Updates
1. If you’re in need of urgent 1:1 assistance.
2. Allows you to work with a specialist 1 on 1 in real -time
and collaborate using our whiteboard feature.
3. Live is a pay-for service, but the first 5 minutes are
4. Available to Free, Plus, Premium, and Business
1. If you have a sizeable project that you feel would
benefit from the guidance of an IT consultant, you
can surely post your project here under Gigs.
2. By clicking on “Create a Project,” Gigs by Experts
Exchange helps you get incredible results by
connecting with the best that the tech industry has
3. You can specify the details of the project, which
skills you prefer of a consultant, your budget, and
most importantly the deadline!
Where to go if you need help
Who are we?
We are a small team of customer-centric professionals who take our job very seriously.
What does that mean anyway? That means that we really do love our job and we show it with flair! Customer Support isn’t just support for us--
we do everything in our power to change your experience for the better. In fact, that’s part of our mission statement.
You might catch us on twitter, via e-mail, on the phone, on live chat or working on a project that makes your experience better. Anyway you
catch us, we’re sure to be doing something for you.
Where are we located?
We are located in beautiful San Luis Obispo, California. SLO, as we call it, is halfway between Los Angeles and San Francisco. For more
information about San Luis Obispo, please visit VisitSLO.com.
Our Mission Statement
Customer Advocates are responsible for taking ownership of every customer inquiry to provide the world-class professional support expected of
Experts Exchange and Redsource Interactive. We implement new projects and constantly seek ways to improve our users' experience.
If you would like to know more about our customer support team please contact us. We’ll be happy to answer any questions.