An IT professional is only as productive as his or her co-workers are independent. Learn how to transform from being the go-to for IT emergencies to an efficient, productive collaborator.
You can create a better system for IT help fulfillment, empower others to help themselves, delegate with discernment and much more. Redefine the IT help desk and reclaim your workday by reading this whitepaper.
How can you create a game plan that lets you focus on special
projects instead of running from cubicle to cubicle and feeling like
you’ve accomplished nothing?
Try these 7 strategies for offloading the tasks you can, prioritizing
the tasks that remain, and focusing on the things that matter.
Block off chunks of time for working
on routine daily tasks, times to focus
on special projects, and times to be
dedicated to helping staff members.
The more you work with a schedule,
the more you’ll be able to accurately
forecast each day. Then, as
interruptions do arise, you’ll be able
to offload some and prioritize and
schedule the others.
Schedule Your Day
Set up a ticketing system and a process
for requesting your assistance.
Try to avoid doing tasks that are
requested outside of “the system.”
Put a System
Post your schedule, along with instructions for
completing common tasks and other useful
information. Be sure to tell others about the
changes you’re making.
“Any article, tip, or tool that lets you say
‘Here’s how you do that’ instead of ‘Let me
do that for you’ is a timesaver.”
Some of your common tasks are simple enough
that most staff members can do them - maybe
even without your help. Draft a list of potential
When someone you trust to do a task seeks your
help, try suggesting that they attempt it on their
own. Some staff members may even appreciate
the opportunities to learn new job skills and to
build their independence.
Build a Do-It-Yourself List
Put together simple how-to
instructions for the do-it-yourself
task list you created.
Ask staff members to write down
procedures when they successfully
complete a do-it-yourself task.
Expand Your Toolkit
Offer rewards for the help -
something simple like donuts,
company swag, or a candy bar.
Some people are technically savvy - others are
not. Get as much help as you can from those who
are willing and capable to help.
Provide them with the tools that they need
(passwords, software, documentation, etc).
Get them to help, to train others, or to write up
information about the processes they’ve followed.
Make sure they know how much you
appreciate their help.
As you implement your new game plan,
continue to build your do-it-yourself list
and add details to it. Think more about what
various individuals are capable of doing.
Your do-it-yourself list may now include:
All tasks that
can be delegated
Who to delegate
the task to
Any tools needed
to complete tasks
Check Your List Twice
There will always be people who need your assistance,
even for simple tasks.
Approach them with a good attitude and get them to
follow your system and respect your schedule… No
matter how many chocolate chip cookies they offer you.
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