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Presentation for ExcellnceDayz Riyadh1
THREE PILLARS OF
CONTEMPORARY
MANAGEMENT EXCELLENCE
Presentation for ExcellnceDayz Riyadh2
STRATEGY
MANAGEMENT
PROCESS
MANAGEMENT
PROJET
MANAGEMENT
THREEPILLARS OFCONTEMPORAR...
Presentation for ExcellnceDayz Riyadh3
Source: Strategy to Transformation [Diagram from Roger Burlton, BPTrends]
Presentation for ExcellnceDayz Riyadh4
EACHMAYHAVEORGANIZATIONALUNIT
Head
Sector1
Department 1
Department 2
Sector 2
Depar...
Presentation for ExcellnceDayz Riyadh5
EACHMAYHAVEORGANIZATIONALUNIT
Head
OSM Sector1
Department
1
Department
2
OBPM Secto...
Presentation for ExcellnceDayz Riyadh6
Q1:WHATISTHEROLEOFEACHOFFICE?
Q2:HOWCANTHEYWORKTOGETHER?
OSM
OBPM
PMO
Presentation for ExcellnceDayz Riyadh7
Q1:WHATISTHEROLEOFEACHUNIT?
Q2:HOWCANTHEYWORKTOGETHER?
OSM
OBPM
PMO
Presentation for ExcellnceDayz Riyadh8
OFFICEOFSTRATEGYMANAGEMENT
OSM
OBPM
PMO
Presentation for ExcellnceDayz Riyadh9
WHATISOSM?
OSM
OBPM
PM
O
“The Office of Strategy Management
integrates and coordina...
Presentation for ExcellnceDayz Riyadh10
WHYOSM?
OSM
OBPM
PMO
5%
25%
60%
85%
9 of 10
organizations fail to
execute strategy...
Presentation for ExcellnceDayz Riyadh11
WHATDOESOSMDO?
OSM
OBPM
PMO
OSM must run the process
OSM may run the process
OSM l...
Presentation for ExcellnceDayz Riyadh13
EXAMPLEOFSTRATEGYMANAGEMENTFRAMEWORK
OSM
OBPM
PMO
results
performance measures
Pro...
Presentation for ExcellnceDayz Riyadh14
EXAMPLEOFOSMREFERENCEMODEL
OSM
OBPM
PMOStracetra®
Presentation for ExcellnceDayz Riyadh15
OSM
OBPM
PMO
OFFICEOFBUSINESSPROCESSMANAGEMENT
Presentation for ExcellnceDayz Riyadh16
WHATISBPM?
‫العمالء‬ ‫خدمات‬ ‫المالية‬ ‫اإلدارة‬ ‫القانونية‬ ‫اإلدارة‬ ‫االئتمان‬ ...
Presentation for ExcellnceDayz Riyadh17
WHATISOBPM? OSM
OBPM
PMO
“The Office of BPM is a mechanism that is
used to coordin...
Presentation for ExcellnceDayz Riyadh18
OSM
OBPM
PMO
WHATDOESOBPMDO?
Based on BPTrends Methodology, Boston
Presentation for ExcellnceDayz Riyadh19
OSM
OBPM
PMO
EXAMPLEOFBPMFRAMEWORK
BPTrends Associates BPM Methodology
BPTrends Me...
Presentation for ExcellnceDayz Riyadh20
OSM
OBPM
PMO
EXAMPLEOFOBPMREFERENCEMODEL
Procetra®
Translate Strategy
Into Process...
Presentation for ExcellnceDayz Riyadh21
PROJECTMANAGEMENTOFFICE
OSM
OBPM
PMO
Presentation for ExcellnceDayz Riyadh22
WHATISPM? OSM
OBP
M
PMO
“Project is a temporary endeavor undertaken
to create a un...
Presentation for ExcellnceDayz Riyadh24
WHATISPMO?
“Project Management Office is an
organizational body or entity assigned...
Presentation for ExcellnceDayz Riyadh25
WHATDOESPMODO? OSM
OBP
M
PMO
Presentation for ExcellnceDayz Riyadh26
WHATDOESPMODO? OSM
OBP
M
PMO
Presentation for ExcellnceDayz Riyadh27
Q1:WHATISTHEROLEOFEACHUNIT?
Q2:HOWCANTHEYWORKTOGETHER?
OSM
OBPM
PMO
Presentation for ExcellnceDayz Riyadh28
COLLABORATION,NOTCOMPLETION
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ملتقى التميز المؤسسي 2015 - اليوم الثاني - الأركان الأساسية للتميز الإداري المعاصر

الأركان الأساسية للتميز الإداري المعاصر
عبدالرحمن الفريح / المدير العام، حلول الخبراء للاستشارات

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ملتقى التميز المؤسسي 2015 - اليوم الثاني - الأركان الأساسية للتميز الإداري المعاصر

  1. 1. Presentation for ExcellnceDayz Riyadh1 THREE PILLARS OF CONTEMPORARY MANAGEMENT EXCELLENCE
  2. 2. Presentation for ExcellnceDayz Riyadh2 STRATEGY MANAGEMENT PROCESS MANAGEMENT PROJET MANAGEMENT THREEPILLARS OFCONTEMPORARYMANAGEMENTEXCELLENCE
  3. 3. Presentation for ExcellnceDayz Riyadh3 Source: Strategy to Transformation [Diagram from Roger Burlton, BPTrends]
  4. 4. Presentation for ExcellnceDayz Riyadh4 EACHMAYHAVEORGANIZATIONALUNIT Head Sector1 Department 1 Department 2 Sector 2 Department 1 Department 2 Sector 3 Department 1 Department 2 Sector 4 Department 1 Department 2
  5. 5. Presentation for ExcellnceDayz Riyadh5 EACHMAYHAVEORGANIZATIONALUNIT Head OSM Sector1 Department 1 Department 2 OBPM Sector 2 Department 1 Department 2 Sector 3 Department 1 Department 2 Sector 4 Department 1 Department 2 PMO Office of Strategy ManagementOSM OBPM PMO Office of Business Process Management Project Management Office
  6. 6. Presentation for ExcellnceDayz Riyadh6 Q1:WHATISTHEROLEOFEACHOFFICE? Q2:HOWCANTHEYWORKTOGETHER? OSM OBPM PMO
  7. 7. Presentation for ExcellnceDayz Riyadh7 Q1:WHATISTHEROLEOFEACHUNIT? Q2:HOWCANTHEYWORKTOGETHER? OSM OBPM PMO
  8. 8. Presentation for ExcellnceDayz Riyadh8 OFFICEOFSTRATEGYMANAGEMENT OSM OBPM PMO
  9. 9. Presentation for ExcellnceDayz Riyadh9 WHATISOSM? OSM OBPM PM O “The Office of Strategy Management integrates and coordinates activities across functions and business units to align strategy with operations” Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284
  10. 10. Presentation for ExcellnceDayz Riyadh10 WHYOSM? OSM OBPM PMO 5% 25% 60% 85% 9 of 10 organizations fail to execute strategy Clive Keyte, Oct 2012, business2community.com Only 5% of the work force understands the strategy The Vision Barrier Only 25% of managers have incentives linked to strategy The People Barrier 60% of organizations don’t link budgets to strategy The Resource Barrier 85% of executive teams spend less than one hour per month discussing strategy The Management Barrier
  11. 11. Presentation for ExcellnceDayz Riyadh11 WHATDOESOSMDO? OSM OBPM PMO OSM must run the process OSM may run the process OSM links strategy to a process run by someone else • CFO: Chief Financial Officer  HRO: Human Resource Officer  CIO: Chief Information Officer  CMO: Chief Marketing Officer  CKO: Chief Knowledge Officer X ROLESTRATEGY MANAGEMENT PROCESS  Balanced Scorecard Management – Design and report on the BSC measures 1  Organization Alignment – Ensure all business and support units are aligned with the strategy  Strategy Reviews – Shape the agenda for management strategy review and learning meetings  Strategy Communication – Communicate and educate employees about the strategy and performance 5  Initiative Management – Identify and oversee management of strategic initiatives 6 CFO, HRO, CIO, CMO  Planning / Budgeting – Link financial, human resources, information technology, and marketing to strategy HRO  Human Capital Alignment – Ensure all employee’s goals, incentives and development plans link to strategy CKO  Best Practice Sharing – Facilitate a process to identify and share best practices  Strategy Development – Help the CEO and executive team formulate and adapt the strategy IntegrativeContributoryCore
  12. 12. Presentation for ExcellnceDayz Riyadh13 EXAMPLEOFSTRATEGYMANAGEMENTFRAMEWORK OSM OBPM PMO results performance measures Process Initiative EXECUTION performance measures results 1 3 4 5 6 • Mission, Values, Vision • Strategic Analysis • Strategy Formulation DEVELOP THE STRATEGY • Strategy Map / Themes • Measures / Targets • Initiative Portfolios • Funding / Stratex TRANSLATE THE STRATEGY ALIGN THE ORGANIZATION • Business Units • Support Units • Employees • Board of Directors PLAN OPERATIONS • Key process improvement • Resource capacity plan • Budgeting • Profitability Analysis • Strategy Correlations • Emerging Strategies TEST & ADAPT • Strategy Reviews • Operating Reviews MONITOR & LEARN Strategic Plan •Strategy Map •Balanced Scorecard •Stratex Operating Plan •Forecast •Resource Requirements •Dashboards •Budgets 2 Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284
  13. 13. Presentation for ExcellnceDayz Riyadh14 EXAMPLEOFOSMREFERENCEMODEL OSM OBPM PMOStracetra®
  14. 14. Presentation for ExcellnceDayz Riyadh15 OSM OBPM PMO OFFICEOFBUSINESSPROCESSMANAGEMENT
  15. 15. Presentation for ExcellnceDayz Riyadh16 WHATISBPM? ‫العمالء‬ ‫خدمات‬ ‫المالية‬ ‫اإلدارة‬ ‫القانونية‬ ‫اإلدارة‬ ‫االئتمان‬ ‫إدارة‬ ‫اإلدارية‬ ‫الشؤون‬ ‫الرئيسية‬ ‫اإلدارة‬ ‫العمالء‬ ‫إقراض‬ ‫فرعي‬ ‫إجراء‬1 ‫فرعي‬ ‫إجراء‬3 ‫فرعي‬ ‫إجراء‬2 OSM OBPM PM O
  16. 16. Presentation for ExcellnceDayz Riyadh17 WHATISOBPM? OSM OBPM PMO “The Office of BPM is a mechanism that is used to coordinate BPM initiatives and deliver the related benefits throughout the organization” AlKharashi, B., Tregear, R. et al. 2011. Establishing the Office of Business Process Management. Leonardo Consulting,Canberra.
  17. 17. Presentation for ExcellnceDayz Riyadh18 OSM OBPM PMO WHATDOESOBPMDO? Based on BPTrends Methodology, Boston
  18. 18. Presentation for ExcellnceDayz Riyadh19 OSM OBPM PMO EXAMPLEOFBPMFRAMEWORK BPTrends Associates BPM Methodology BPTrends Methodology, Boston
  19. 19. Presentation for ExcellnceDayz Riyadh20 OSM OBPM PMO EXAMPLEOFOBPMREFERENCEMODEL Procetra® Translate Strategy Into Processes Gather and Analyze BPM Demands Define BPM Projects Portfolio Plan prioritized BPM Projects Manage BPM Projects & Portfolio Disseminate BPM Results and Culture BPM Projects BPM Results SUPPORT PROCESS MANAGEMENT SUPPORT PROCESS IMPROVEMENT MANAGE BPM STRATEGY BPM Demands Strategic Demands Administer BPM methods and tools Administer BPM Roles and Responsibilities Administer BPM Services Portfolio Operational Demands 1. Understand Project 2. Analyze Process 3. Redesign Processes 4. Coordinate Process Change Implementation 5. Roll Out Redesigned Business Process Educate and Train on Process Management Maintain Process Architecture & Repository Support Performance Measurement Measure Process Maturity Support Continuous Improvement SUPPORT THE OFFICE OF BPM Maintain Process Improvement Methodlogy
  20. 20. Presentation for ExcellnceDayz Riyadh21 PROJECTMANAGEMENTOFFICE OSM OBPM PMO
  21. 21. Presentation for ExcellnceDayz Riyadh22 WHATISPM? OSM OBP M PMO “Project is a temporary endeavor undertaken to create a unique product, service or result.” “Project management, then, is the application of knowledge, skills and techniques to execute projects effectively and efficiently” Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4.
  22. 22. Presentation for ExcellnceDayz Riyadh24 WHATISPMO? “Project Management Office is an organizational body or entity assigned various responsibilities related to the centralized and coordinated management of projects under its domain” Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4. OSM OBP M P M O
  23. 23. Presentation for ExcellnceDayz Riyadh25 WHATDOESPMODO? OSM OBP M PMO
  24. 24. Presentation for ExcellnceDayz Riyadh26 WHATDOESPMODO? OSM OBP M PMO
  25. 25. Presentation for ExcellnceDayz Riyadh27 Q1:WHATISTHEROLEOFEACHUNIT? Q2:HOWCANTHEYWORKTOGETHER? OSM OBPM PMO
  26. 26. Presentation for ExcellnceDayz Riyadh28 COLLABORATION,NOTCOMPLETION

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