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ملتقى 2016 - اليوم الأول: تحسين إجراءات العمل لتحقيق التحول المرن - م. أيمن أبو عباة

ملتقى التميز المؤسسي 2016

ملتقى 2016 - اليوم الأول: تحسين إجراءات العمل لتحقيق التحول المرن - م. أيمن أبو عباة

  1. 1. BUSINESS PROCESS OPTIMIZATION TOWARD LEAN TRANSFORMATION Eng. Ayman Abo Abah CEO - Tamkeen Technologies Feb 23rd , 2016
  2. 2. Agenda Organization Business Transformation Young Generation of Leaders BPO Toward Lean Transformation
  3. 3. Agenda Organization Business Transformation Young Generation of Leaders BPO Toward Lean Transformation
  4. 4. How are we Doing? Breaking Points and Gaps in Business Processes
  5. 5. Complexity exists internally within organizations… Organizations Business Transformation Efficiency and Effectiveness should go hand in hand
  6. 6. Challenges Ahead?
  7. 7. Cell phones and internet penetrated within 10 years against electricity which took nearly more than 50 years to be accepted. Technological changes are quicker and are being adopted like never before Organizations Business Transformation Change is adopted quickly. How long have your organization taken to adapt to change?
  8. 8. Evolution of Technology Organizations Business Transformation Is Government ready to adapt this quick technological change? Will we even call it a Phone in 2020?
  9. 9. Evolution of Technology Organizations Business Transformation Is Government ready to adapt this quick technological change? Future is of Smart Machines or Smart People?
  10. 10. Are our Governments ready to embrace this change? Market Forecast 2020 : ~ 50 Trillion GBs of Data by 2020 Organizations Business Transformation
  11. 11. What could we do better? Touch Points in Business Transformation
  12. 12. Excellence is a Moving Target Transformation is Not Optional. Organizations Business Transformation Transformation Today Means:  Simpler Business Led Change  Full Process Visibility and Governance  Optimized Processes and Decisions Agile Processes and Decisions with Business Process Management Can Your Processes Handle Change, Uncertainty and Complexity?
  13. 13. BPO Enabled Digital Transformation Organizations Business Transformation Innovative processes and technology would lead to futuristic Digital Transformation Enabling Digital Transformation
  14. 14. Toward Gov 4.0 Organizations Business Transformation 1995 ~ 2000 World Wide Web Government 1.0 (e-Government) 2005 ~ 2010 Web 2.0 Government 2.0 2015 ~ 2020 Real-World Web Government 3.0 (u-Government) Government oriented First–stop-shop Citizen oriented One-stop- shop Government service portal for individuals One way service Bilateral interaction Customized intelligent service Time and place restriction for services Mobile services Seamless services anytime and anywhere Uniform services mainly based on supply Services based on public private collaboration Intelligent services Gov 4.o will include improving the efficiencies of the services and focus on value generation
  15. 15. Inter-operable Digital Transformation Multi-lingual Globally Appreciated Adaptive Government Process Optimization can make the concept of Global Citizen a reality Safe, Secure, Trusted & Reliable International Policies Transforming the business of government to be compatible with the global road map Organizations Business Transformation Are our organizations equipped with these parameters for Global Transformation
  16. 16. Business process optimizations and management transformation strategy Organizations Business Transformation Business Process Optimization can help your firm understand its process maturity and take necessary steps to adapt. Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf
  17. 17. Business process optimizations and management transformation strategy Organizations Business Transformation Business Process Optimization can help your firm understand its process maturity and take necessary steps to adapt. 4 Step approach for Leading Digital Transformation Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf
  18. 18. Short Film on Business Process Optimization
  19. 19. Business Process Business Strategy: Are You Inside-Out or Outside-In? Organizations Business Transformation From an Outside-In approach, long-term shareholder value is a consequence of listening and providing value to customers while providing a seamless customer experience
  20. 20. Business Process Monitoring Methodology
  21. 21. Business process optimizations and management transformation strategy Organizations Business Transformation BPM is the enabler for Digital Future Source: Study conducted by BearingPoint with 278 participations from various industries. Business Process Management (BPM) – the enabler for the digital future CPO
  22. 22. Source: Study conducted by BearingPoint with 278 participations from various industries. Top 5 Objectives of Business Process Management / Optimization Organizations Business Transformation What are the objectives of BPM? Are the objectives already being met? Every BPM initiative should have a vision on continuous improvement
  23. 23. Business process optimizations and management transformation strategy Organizations Business Transformation Proven management transformation frameworks / strategies for enhancing business efficiency Proven Frameworks for Process Optimization
  24. 24. Digitize then Optimize? Optimize then Digitize? OR MODEL DIGITIZE OPTIMIZEMANAGE MODEL OPTIMIZE DIGITIZEMANAGE Optimize then Digitize High Low Low Quick Digital Transformation is the Way Ahead.. Have you faced this while transformation? Organizations Business Transformation Optimization at the early stages plays a very important role in Digital Transformation Outcomes Time to Build and Deploy Time to Optimize and Maintain Change Requests to deal with Value realization post investment Digitize then Optimize Low Very High Very High Delayed
  25. 25. Source: Study conducted by BearingPoint with 278 participations from various industries. Process monitoring for an effective decision making process post-implementation Organizations Business Transformation Excellence is a moving target and needs continuous improvement, thus standard processes without measurement metrics is a non value adding exercise
  26. 26. SLA – Service Level Agreements KPIs – Key Performance Indicators SLA – To provide ‘A’ service for 100 instances in average turn around time of 2 to 3 days KPIs – % of instances when the ‘A’ service was provided in 2 days Unacceptable Agreed Bonus 2 to 3 days < 2 days > 3 days W 1 W2 W3 W4 Process Monitoring Dashboard Process monitoring for an effective decision making process Organizations Business Transformation Management decisions should be backed with facts and figures obtained from process performance measurements. Process Monitoring Tips / Tools
  27. 27. Aerospace and defense Asset management Automotive Banking and capital markets Business and professional services Chemicals Communications Energy and mining Engineering and construction Entertainment and media Financial services Forest, paper and packaging Healthcare industries Hospitality and leisure Industrial manufacturing Insurance Law firm services Pharmaceuticals and life sciences Power and utilities Technology Transportation and logistics Quick check for Readiness Inter-operable Solutions? Comply to International policies? Competent Workforce? Efficient Processes? Involvement of Key Industries in Digital Government / City Vision Every time Everywhere? Making the Organizations Ready for Digital Government & Digital Country Vision Organizations Business Transformation Is your firm ready for Digital Government / City Vision?
  28. 28. Agenda Optimization Toward Lean Transformation Government Organization Business Transformation Young Generation of Leaders 
  29. 29. Agenda Optimization Toward Lean Transformation Young Generation of Leaders Government Organization Business Transformation 
  30. 30. Today’s Youth?
  31. 31. Youth versus Adult in Technology Adoption Young Generation of Leaders Do not minimize challenges if you want Young Leaders to commit. This study shows that more than 95% of the Youth in the age range 12 to 29 go online every day Does this mean the youth understand technology in a better way than the adult?
  32. 32. Will the new generation of leaders be innovators, or followers? • A brand new generation of business and institutional leaders in taking the reins • World is shrinking - Technology is evolving • Change is the ONLY constant, Young Leaders need to embrace change Innovators or Followers? Young Generation of Leaders Either Lead or Follow or Get out of the Way - Thomas Paine Do not minimize challenges if you want Young Leaders to commit.
  33. 33. Young Generation of Leaders Succession Planning and Strategies Young Generation of Leaders Young generation of leaders would mostly be Innovators but not Followers  They understand next generation trends  They ask great questions and challenge assumptions  They learn fast  They are technologically smart  They are our succession plan  They are passionate  They are creative with fresh new ideas and they imagine their own solutions  They are ready for new challenges and embrace opportunities  They give life to organization which lead to the Transformation
  34. 34. How to incline Youth with Business Transformation?
  35. 35. Hey, what is Sam always up with graphs and flow charts? Yea, seems like he likes to play with diagrams and pie charts. Haha.. And to top that, he questions us about our performance! Huh.. I think he should join us in service delivery instead of questioning us about following standards and templates Sam is a Business Process Associate working as a quality control executive responsible for monitoring the implementation and usage of standard methodologies, monitor SLA deviations and KPIs evaluation. Sam interacts with stakeholders for inputs on policies, evaluating performance and conducting training programs on usage of standards. Young leaders to be given visibility of overall organizational activities toward improvement initiatives. Culture Transformation: Empowering the organizations leaders and Human Capital and making the corporate ready Young Generation of Leaders
  36. 36. Leading by example, building trust and delegation Communicating in an open and transparent way Admitting mistakes and learn from it Handling controversial issues or crises calmly and confidentially Bringing out the best in others Talent Incubating and Team Building Bring out the Leadership Skills in the Youth Young Generation of Leaders Make every single employee of your firm a leader in what he does
  37. 37. Strategic Level Execution Level Managerial LevelAlign with the Vision and Strategy of the Organization. Customer oriented policies and business rules. Monitoring, Evaluation and Realization of the outcomes to organizations vision. Result oriented and quality based performance assessments, goal settings and development programs Organizational Performance MIS and Reporting Young Generation of Leaders All levels of the Management should align with goal of optimization Culture Transformation: Empowering the organizations leaders and Human Capital and making the corporate ready
  38. 38. Dimension 1: • Competency • Performance • Client Satisfaction • Demonstration of Integrity Strategy Level Managerial Level Execution Level Dimension 2: • Contribution towards Organizational Lean Transformation • Innovation Dimension 3: • Delegation • Empowerment • Leadership Young Generation of Leaders Succession Planning and Strategies Young Generation of Leaders Every individual should have a fair opportunity to grow based on his performance
  39. 39. Agenda Optimization Toward Lean Transformation Government Organization Business Transformation Young Generation of Leaders  
  40. 40. Learnings Organization Business Transformation Young Generation of Leaders Transformation is Not Optional. Change Now to Adapt. Excellence is a Moving Target. Lean transformation for Digital Transformation Youth is more inclined towards Technology thus more competent to adapt to Digital Transformation. Tap the leadership Qualities in Youth and make thim the Leaders of Now.
  41. 41. Thank You Vision The Government's IT Choice for Enabling Excellence Mission To deliver highly valued and innovative IT solutions to the Government sector by leveraging on strategic partnerships, harvesting top Saudi talent and adopting leading technological capabilitiesEng. Ayman Abo Abah CEO - Tamkeen Technologies

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