Topic: Multi-Process Human Resources Outsourcing
(MPHRO) – Service Provider Profile Compendium 2013
Human Resources Outsou...
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1

The full report is included
in the follow...
Overview

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider This compendium tracks 21 MPHRO
Profile C...
Table of contents

(page 1 of 2)

Topic

Page no.

Section I: MPHRO service provider landscape snapshot
 Definition of MP...
Table of contents

(page 2 of 2)

Topic

Page no.

Section II: Service provider profiles (continued)
 Talent2
 TCS
 Wip...
ABC (page 1 of 4)
MPHRO service capability and strategy
Company profile: ABC provides talent, retirement, and health solut...
ABC (page 2 of 4)
MPHRO client portfolio
MPHRO experience
Total number of current MPHRO clients – XX
Recent MPHRO wins
 X...
ABC (page 3 of 4)
Key MPHRO delivery locations

Glasgow

Toronto

Hemel Hempstead

Epsom
Krakow

Charlotte
Orlando
San Jua...
ABC (page 4 of 4)
Everest Group assessment
Delivery capability assessment

ABC is a Major Contender on PEAK Matrix for MPH...
HRO research calendar

Published

Topic

Current

Release date

Benefits Administration Outsourcing (BAO) – Service Provid...
Additional HRO research recommendations

The following documents are recommended for additional insight into the topic cov...
At a glance
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With a fact-based approach driving outcomes, Everest Group counsels
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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2013

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This report provides comprehensive, fact-based snapshots of 21 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix with an insightful analysis of its capabilities

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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2013

  1. 1. Topic: Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2013 Human Resources Outsourcing (HRO) Report: September 2013 – Preview Deck Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940
  2. 2. Our research offerings for global services Subscription information    1 The full report is included in the following subscription(s) – HR Outsourcing (HRO) Market Vista Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available BFSI1 information technology BFSI1 business process If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: – info@everestgrp.com – +1-214-451-3110 Procurement Healthcare information technology Human resources Information technology Recruitment process Cloud Vista Contact center Global sourcing Service provider intelligence PricePoint In addition to published research, a subscription may include analyst inquiry, data cuts, and other services Finance & accounting Transaction Intelligence Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment Banking, financial services, and insurance Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 2
  3. 3. Overview The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider This compendium tracks 21 MPHRO Profile Compendium provides comprehensive, fact-based snapshots of 21 service providers major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK MatrixTM with an insightful analysis of its capabilities. Each service provider profile provides the following HRO-specific details:     1 2 MPHRO service capability and strategy – Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio – Includes total number of clients, major MPHRO clients, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations – Includes city level detail of key delivery locations across the world Detailed assessment of MPHRO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider All the analyses are based on MPHRO deals signed as of November 2012 Refer to the Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix Assessment Report (EGR-2013-3-R-0913a) for a comprehensive capability assessment of all the MPHRO service providers Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 3
  4. 4. Table of contents (page 1 of 2) Topic Page no. Section I: MPHRO service provider landscape snapshot  Definition of MPHRO  MPHRO service provider landscape 7 8 10 Section II: Service provider profiles  Accenture  ADP  Aon Hewitt  Capgemini  Capita  Genpact  HCL  HP  IBM  Infosys  Neeyamo  NorthgateArinso  PeopleStrong  Serco 13 14 18 22 26 30 34 38 42 46 50 54 58 62 66 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 4
  5. 5. Table of contents (page 2 of 2) Topic Page no. Section II: Service provider profiles (continued)  Talent2  TCS  Wipro  WNS  Xchanging  Xerox  Zalaris Appendix  Glossary of terms  MPHRO research calendar  References 70 74 78 82 86 90 94 98 102 104 105 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 5
  6. 6. ABC (page 1 of 4) MPHRO service capability and strategy Company profile: ABC provides talent, retirement, and health solutions Headquarters: Xxx, United Kingdom Key leaders (BPO/HRO business): Xxx, CEO, HR BPO Website: www.xyz.com Current MPHRO market segment focus  Buyer segment: Targets primarily the large market 2 segment  Geography: North America, Asia Pacific, and EMEA Recent HRO-related developments/investments in 2011-2012 Tie-and-run Support/ augmentation     Total HRO delivery FTEs = ~XXX Offshore1 Nearshore1 ~xxx M&A/ partnership  HR technologyrelated   Xxx Xxx  Xxx  Xxx  Xxx Xxx Onshore ~xxx Developments/investments Others Customized replacement/ Platform-based implementation solution Areas Analytics and mobile Current MPHRO technology strategy  Overview: ABC offers ERP-based solutions, augmented with proprietary and best-of-breed point solutions  Technology models supported: ~xxx SERVICE SUITE Offered as MPHRO solution Employee relations 1 2 Source: Performance management Regulatory and compliance Global mobility Learning Recruitment and selection Compensation Benefits Offered on a stand-alone basis Payroll HRIS Not offered Contact center FTEs located in offshore (India, China, and Southeast Asia) or nearshore locations (Eastern Europe and Latin America) and delivering services for North America or Western Europe Mid-market includes 3,000 to 15,000 employees managed. Large market includes over 15,000 employees managed Everest Group (2013) Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 6
  7. 7. ABC (page 2 of 4) MPHRO client portfolio MPHRO experience Total number of current MPHRO clients – XX Recent MPHRO wins  Xxx  Xxx Major MPHRO clients MPHRO revenue (ACV) geography mix 100% = US$XX million Asia Pacific EMEA Latin America (1%) MPHRO revenue (ACV) industry mix 100% = US$XX million Telecom 4% Healthcare 4% 8% 5% 8% Energy 12% Services 87% North America Source: Hi-tech 36% MPHRO buyer size mix 100% = XX deals Mid-market 12% Financial services 16% 20% Manufacturing 88% Large market Everest Group (2013) Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 7
  8. 8. ABC (page 3 of 4) Key MPHRO delivery locations Glasgow Toronto Hemel Hempstead Epsom Krakow Charlotte Orlando San Juan Noida Mumbai Bangalore Sao Paulo Source: Everest Group (2013) Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 8
  9. 9. ABC (page 4 of 4) Everest Group assessment Delivery capability assessment ABC is a Major Contender on PEAK Matrix for MPHRO 25th percentile ABC Low Assessment dimension Rating Low High 25th percentile MPHRO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) Xxx Xxx Buyer satisfaction Xxx Overall remarks ABC is one of the Major Contenders on PEAK Matrix with a strong presence in North America  Reference clients cite its strong operational skills, expertise in payroll and benefits, and excellent talent as its key strengths  Xxx  Xxx  Xxx Overall market success Global MPHRO market share Percentage Xxx Delivery footprint Emerging Players Xxx Scope Low Remarks Scale 75th percentile Major Contenders Market success 75th percentile Leaders Technology capability High High  XX% XX% Number of contracts ACV Global MPHRO market share over time Percentage share by ACV XX% XX% 2010 Source: XX% 2011 2012 Everest Group (2013) Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 9
  10. 10. HRO research calendar Published Topic Current Release date Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013 MPHRO – Annual Report 2013: The Sun is Rising in the East February-2013 March-2013 April-2013 MPHRO – Service Provider Landscape with PEAK Matrix Assessment 2013 August-2013 Creating Value through Analytics in HR - Role of Third-Party Services August-2013 MPHRO – Service Provider Profile Compendium 2013 September-2013 The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend Q4-2013 Talent Management Outsourcing – Will we Attain Nirvana? Q4-2013 Learning Services Outsourcing (LSO) – Annual Report 2013 Q4-2013 Growth of Horizontal BPO in LATAM Q4-2013 LSO – Service Provider Landscape with PEAK Matrix Assessment 2013 Q4-2013 LSO – Service Provider Profile Compendium 2013 Q4-2013 Benefits Administration Outsourcing (BAO) – Annual Report 2013 Q4-2013 Evaluation of BPaaS Solutions for FAO/PO/HRO Q4-2013 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 10
  11. 11. Additional HRO research recommendations The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest: 1. Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix Assessment (EGR-2013-3-R-0913a); 2013. The MPHRO service provider landscape continues to witness major flux with newer entrants, provider exits, and high M&A activity. This report gives an overview of the provider landscape and analyzes how the service providers differentiate themselves. Based on the comprehensive Everest Group PEAK Matrix, each of the 21 MPHRO service providers are segmented into Leaders, Major Contenders, and Emerging Players. Additionally, this report identifies the 2013 MPHRO Star Performers and provides key insights on individual PEAK dimensions 2. Multi-Process Human Resources Outsourcing (MPHRO) – The Sun is Rising in the East (EGR-2013-3-R-0866); 2013. This report provides a comprehensive coverage of the 2012 MPHRO market and analyzes it across various dimensions such as market overview and key regional trends, buyer adoption and solution trends, and service provider landscape. Additionally, it includes predictions for the 2013 MPHRO market 3. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape 4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing 5. IBM's Acquisition of Kenexa – Advent of Holistic Talent Management "Solution"? (EGR-2012-3-V-0745); 2012. This breaking viewpoint document analyses the recent acquisition announcement of Kenexa by IBM For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Shruti Agrawal, Senior Analyst: shruti.agrawal@everestgrp.com HRO Team: hroresearch@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0940 Phone: Email: +1-214-451-3110 info@everestgrp.com 11
  12. 12. At a glance  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Stay connected Websites www.everestgrp.com research.everestgrp.com Twitter @EverestGroup @Everest_Cloud Blogs Delhi india@everestgrp.com +91-124-284-1000 www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com

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