Capital Markets BPO - Service Provider Profile Compendium 2013

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This report provides accurate, comprehensive, and fact-based snapshots of 13 major capital markets BPO service providers. Each profile includes the scale and scope, technology solutions, delivery locations, and Everest Group’s assessment of the provider

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Capital Markets BPO - Service Provider Profile Compendium 2013

  1. 1. Topic: Capital markets BPO – Service Provider Profile Compendium Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: February 2014 – Preview Deck Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048
  2. 2. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 2 Our research offerings for global services Subscription information  The full report is included in the following subscription(s) – BFSI BPO  In addition to published research, a subscription may include analyst inquiry, data cuts, and other services  If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: Corporate Headquarters Office: +1-214-451-3000 info@everestgrp.com European Headquarters Office: +44-207-129-1318 unitedkingdom@everestgrp.com 1 Banking, financial services, and insurance Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio – plus a tracking tool  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
  3. 3. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 3 Everest Group’s definition of BFSI includes the following three segments 1 Business-to-consumer relationships 2 Business-to-business relationships  Retail financial services (B2C1) – Retail banking – Lending – Cards  Commercial banking (B2B2) Banking  Investment banking  Asset management  Custody & fund administration  Brokerage Capital markets  Life & pensions  Property & casualty Insurance Note: This report covers vertical-specific BPO within the capital markets space. The report does not include coverage of horizontal business processes such as F&A, HR, procurement, and contact centers Banking, Financial Services, and Insurance (BFSI) Focus of this report
  4. 4. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 4 Table of contents Section I: Capital markets BPO service provider landscape snapshot 5 Section II: Profile of banking BPO Leaders 10  Cognizant 11  eClerx 17  Syntel 22  TCS 27  Wipro 32 Section III: Profile of banking BPO Major Contenders 37  Genpact 38  HCL 43  iGATE 48  Infosys 53  MphasiS 58  WNS 63 Section IV: Profile of banking BPO Emerging Players 68  EXL 69  Tech Mahindra 74 Appendix 79  PEAK Matrix framework 80  Glossary of key terms 81  BFSI BPO research calendar 82  References 83 Topic Page no.
  5. 5. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 5 ABC (page 1 of 5) Capital markets BPO overview Recent acquisitions and partnerships  XX XX  XX XX Recent developments  XX XX  XX XX Suite of services  XX XX  XX XX 2010 2011 2012 Revenue (US$ million) XX XX XX Number of FTEs XX XX XX Number of clients XX XX XX Company overview XXX Key leaders XX XX Headquarter: XX XX Website: www.xxx.com Source: Everest Group (2014)
  6. 6. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 6 ABC (page 2 of 5) Capital markets BPO – key delivery locations Hyderabad Bangalore Mangalore Chennai Kolkata Pune London New York Singapore Hong Kong Minot Des Moines Source: Everest Group (2014)
  7. 7. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 7 Split of FTEs by location FTEs in numbers Capital markets BPO revenue mix by geography Revenue in $US million Capital markets BPO FTE mix by segment FTEs in numbers ABC (page 3 of 5) Capital markets BPO – capabilities and key clients Key capital markets BPO engagements Client name LoB Region Year since client XX XX Investment banking United States 2006 XX XX Asset management United Kingdom 2007 XX XX Custody and fund administration Global 2010 XX XX Brokerage Australia 2011 Investment banking Asset management Offshore North America Europe Custody and fund administration Asia Pacific South America Onshore Nearshore Middle East & Africa Source: Everest Group (2014) Brokerage
  8. 8. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 8 ABC (page 4 of 5) Capital markets BPO technology solutions/tools  XX  XX  XX  XX Capital markets-specific solutions/tools Analytics Platform/cloud Social media and mobility
  9. 9. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 9 ABC (page 5 of 5) Competitive position and assessment Delivery capability assessment Assessment dimension Rating Remarks Scale XX Scope XX Technology capability XX Delivery footprint XX ABC is a Major Contender on Everest Group PEAK Matrix for capital markets BPO Overall remarks  XX XX XX XXXX Capital markets BPO delivery capability (Scale, scope, technology, and delivery footprint) Marketsuccess Low High Low High 25thpercentile 75th percentile 75thpercentile 25th percentile Emerging Players Leaders Major Contenders ABC High Low Market share by capital markets BPO line of business Investment banking Asset management Custody & fund administration Brokerage XX XX XX XX Overall market share By number of clients By FTEs By revenue XX XX XX Market share by region North America Europe Asia Pacific Rest of world XX XX XX XX Source: Everest Group (2014)
  10. 10. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 10 BFSI BPO research calendar 2013 Topic Published Current Release date Q3-2014Banking BPO – Service Provider Profile Compendium 2014 Q2-2014Banking BPO – Service Provider Landscape with PEAK Matrix Assessment 2014 Q2-2014BFS BPO Annual Report Q1-2014BFSI BPO Service Provider Profile Compendium – Insurance BPO Q1-2014Resurgence of the mortgage BPO market February-2014Capital markets BPO – Service Provider Profile Compendium 2013 September-2013Banking BPO – Service Provider Landscape with PEAK Matrix Assessment 2013 August-2013Banking and Financial Services (BFS) BPO Annual Report 2013 – Small is the New Big! December-2013Banking BPO – Service Provider Profile Compendium 2013 December-2013Capital Markets BPO – Service Provider Landscape with PEAK Matrix Assessment 2013 December-2013Insurance BPO – Annual Report 2013: In an Increasingly Volatile World, Insurance is Finding New Takers December-2013Insurance BPO – Service Provider Landscape with PEAK Matrix Assessment 2013 Q3-2014Capital Markets BPO – Service Provider Landscape with PEAK Matrix Assessment 2014 Q3-2014Capital Markets BPO – Service Provider Profile Compendium 2014 Q3-2014Insurance BPO – Annual Report 2014
  11. 11. Copyright © 2014, Everest Global, Inc. EGR-2014-11-PD-1048 11 Additional BFSI BPO research references The following documents are recommended for additional insight on the topic covered in this report. The recommended documents either provide additional details on the topic or complementary content that may be of interest. 1. BFS BPO Annual Report 2013 – Small is the New Big! (EGR-2013-11-R-0912); 2013. This report assists key stakeholders (buyers, service providers, and technology providers) understand the changing dynamics of the BFS BPO market and helps them identify the trends and outlook for 2013. In this backdrop, this report provides comprehensive coverage of the global BFS BPO market including detailed analysis of market size & growth, buyer adoption trends, banking and capital markets BPO solution characteristics, and service provider landscape 2. Analytics in Banking: War is Ninety Percent Information (EGR-2013-11-R-0888); 2013. This report provides a comprehensive understanding of the analytics services industry with focus on the banking domain. Analytics adoption in the banking industry is covered in depth, covering various aspects such as market size, key drivers, recent analytics initiative, and challenges. The report also analyses the trends in analytics deals for various banking subverticals (cards, retail, commercial, and lending) and evaluates analytics capabilities of 20+ service providers in the banking space 3. A PEAK into the Leaders, Major Contenders, and Emerging Players of Capital Markets BPO (EGR-2013-11-R-0992); 2013. This report assists key stakeholders (financial institutions, service providers, and technology providers) understand the changing dynamics of the capital markets BPO service provider landscape. It also helps them identify market Leaders, Major Contenders, and Emerging Players for 2012. The report provides detailed analysis of service provider market shares, relative position on Everest Group PEAK Matrix, service provider capability assessment, and emerging service provider trends Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 For more information on this and other research published by Everest Group, please contact us: Saurabh Gupta, Vice President: Anupam Jain, Practice Director: Vikas Menghwani, Senior Analyst: FS BPO Team: saurabh.gupta@everestgrp.com anupam.jain@everestgrp.com vikas.menghwani@everestgrp.com FSBPOresearch@everestgrp.com
  12. 12. Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Twitter @EverestGroup @Everest_Cloud Stay connected Websites www.everestgrp.com research.everestgrp.com Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Delhi india@everestgrp.com +91-124-284-1000 At a glance  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories

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