This document is offered compliments ofBSP Media Group. www.bspmediagroup.com          All rights reserved.
!"#$%&(%$#)*+,#(&-#(./)&     -#(./)&0/.12.(&      &$34/.12.(56#$,(7813(/&                &         &9#&:#*();$&&<#$,(7=!& ...
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!"#$%&(%$#)*+,#(&-#(./)&     -#(./)&0/.12.(&      &$34/.12.(56#$,(7813(/&                           $34/.12.(56#$,(7813(/&...
!"#$%&(%$#)*+,#(&-#(./)&  I am a dutch consumer
K*%+"&!%A/;&+#(1&           •!   L?:.&(*2>;$&M&INOPJ&           •!   E.%;$&2.(.7;2;(%&           •!   E?()2?//1&&         ...
!"#$%&(%$#)*+,#(&%";&  C";&H;%";$/.()1&     H;%";$/.()1&                     NT&U#*$&V?7"%&
H*2>;$&6#$%.>?/?%A&:$#2&.&+#(1*2;$1&6;$16;+,4;W&       &&            &            &       &
Ghana	  
<B-C&
X".(.&                                                                     !"#$#%&())$*+&,2/(%31&%$93+():;7)1&<(%         ...
Miss	  Ghana	  2012	  
Panama	  
<.(.2.&                                                                       !"#$#%&())$*+&,2/(%31&%$93+():;7)1&<(%      ...
Miss	  Panama	  2012	  
The	  Netherlands	  
The	  Netherlands	  
Miss	  Nederland	  
Cayman	  Islands	  
Cayman	  Islands	                 Customer               	                             Recipient	  Operator               ...
Miss	  Cayman	  Islands	  	  
-­‐  Process	  defined	  with	  customer	  in	  mind	  -­‐  SMS	  valida,on	  allows	  for	  near	  real,me	  por,ng	  -­‐ ...
Consumer	  characteris,cs	  •    I	  don’t	  que	  	  /	  I	  don’t	  want	  to	  wait	  •    I	  want	  an	  I-­‐phone	  ...
Y?11&C.(d.(?.&
Everyone benefits from a positive porting          customer experience            Port OUT customers are           future ...
number portability solutions •   number management •   central reference database •   process management •   portability s...
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
Mobile Number Portability - The Process Factory
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Mobile Number Portability - The Process Factory

  1. 1. This document is offered compliments ofBSP Media Group. www.bspmediagroup.com All rights reserved.
  2. 2. !"#$%&(%$#)*+,#(&-#(./)& -#(./)&0/.12.(& &$34/.12.(56#$,(7813(/& & &9#&:#*();$&&<#$,(7=!& & &<*>/?+&!@?%+"?(7& & &<$?4.%;&!@?%+"?(7& & &9#(1*/%.(+A& & &B<CD& Ronalds background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
  3. 3. E"#&.$;&A#*F& •! -;7*/.%#$& •! C;/;+#22*(?+.,#($.%#$& •! 9#(1*/%.(%& •! 9#26;,%#$&G&0;()#$& •! !A1%;2&?(%;7$.%#$& •! -;6$;1;(%.,4;&#:&H.,#(./& 9#(1*2;$&D)4#+.+A&9#*(+?/& IH9D9J&
  4. 4. !"#$%&(%$#)*+,#(&-#(./)& -#(./)&0/.12.(& &$34/.12.(56#$,(7813(/& $34/.12.(56#$,(7813(/& & &9#&:#*();$&&<#$,(7=!& & &<*>/?+&!@?%+"?(7& & &<$?4.%;&!@?%+"?(7& & & &9#(1*/%.(+A& & &B<CD& Ronalds background covers many areas in the telecommunication markets such as: sales of private & public switches, Interim Manager responsible for Numbering at OPTA, the Dutch regulator, Interim Manager finance and construction for Casema a Dutch cable company, Consultant for FttH project in The Hague, Interconnection manager for Tele2.
  5. 5. !"#$%&(%$#)*+,#(&-#(./)& I am a dutch consumer
  6. 6. K*%+"&!%A/;&+#(1& •! L?:.&(*2>;$&M&INOPJ& •! E.%;$&2.(.7;2;(%& •! E?()2?//1&& •! 9#Q;;&1"#61& •! 9";;1;&I7#*).&R;).2 •! +;&!S.,(7&
  7. 7. !"#$%&(%$#)*+,#(&%";& C";&H;%";$/.()1& H;%";$/.()1& NT&U#*$&V?7"%&
  8. 8. H*2>;$&6#$%.>?/?%A&:$#2&.&+#(1*2;$1&6;$16;+,4;W& && & & &
  9. 9. Ghana  
  10. 10. <B-C&
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
  12. 12. Miss  Ghana  2012  
  13. 13. Panama  
  14. 14. <.(.2.& !"#$#%&())$*+&,2/(%31&%$93+():;7)1&<(% -(./.(01$2/(%31&% 2%5(%$678 -(G7+31&% 4&0&%$ 2/(%31&% !"#$%&() %(*(#) + ,)#(-./) 0).#)1(%-.**),.$2) :(-./) ;(*( 344)1%($.+5).+6%(&3$.%+ >(6%(&#) %(*() -34.*3$.%+ ) <+ .$.3$#) 3)1%($.+ 5)(="#$) /2/9#) 0)6%(,3(*#) $2)1%($) D71@&%.H31.&0$ %(E7()1 %(*() $%)$2) (/.1.+ $@ • >(13.*?) ><7)/%*)+ *#)$%)8) + $(*) .+ )(="#$ <+)/3#)%6)84%/9? A34.*3$#)$2)%(*()3+*) • :/3+ + * *%/"&+$# 3() 3*** H5"43$%()-34"3$# 3//1$#)%()(B/$#C $% $2) (="#$ 84%/9)3+ * 6%(,3(*#) DEFG;H<IDF<;7) .$R)%(),2+ +** HJ:>;7:J)KDLM!NDEFGO /23+ 5#).$ $% 3+ • K;1$.%+ 34O)*%/"&+$# 7"&8() E1*3$#) /"#$%&() /3() 3+*) 3"$2%(.#* 3+ ,#( $% 8 3*** 3/$.-) %+ ) #(-./) #Q#$&# *%+%() #&)).8+($ D71@&%.)31.&0$ + $,%(9 @30G($8I$ -()/&0)( "&1(=$>?$1@($% (./.(01$ %(G7+31&% %((.A()$3$A3+.5$%(B(1$ J.<(%$?&%$D71&$3G%(( <+ .$.3$#) 3)1%($)3/$.-3$.%+ ) (="#$) C ?%&<$1@($5&0&%$1@(0$ 1@($/&%1$&%5(%$/%&())$ )13%1)$3?%()@C D1.A31.&0$%(E7()1 2%5(%$678 D1.A31.&0$%()/&0)( J.<(%$?&%$D71&$ D1.A31.&0$%()/&0)( F/531($%(/&%1 P3/$.-3$#)+ "&8()3+ *) 7"&8()3/$.-)%+) 3&+ *#)344)/"#$%&()/3() (/.1.+ $)+ $,%(9 3+*)#(-./)#Q#$&#)C D++$&1@(%$&/(%31&%) E1*3$.+5)$2.( (%"$.+5)$384#
  15. 15. Miss  Panama  2012  
  16. 16. The  Netherlands  
  17. 17. The  Netherlands  
  18. 18. Miss  Nederland  
  19. 19. Cayman  Islands  
  20. 20. Cayman  Islands   Customer   Recipient  Operator   CDB   Donor  Operator   Customer  requests  por4ng   Given  por4ng  informa4on     Iden4fica4on  and  bill  checks   Number   Informa4on  collec4on   ac4ve  on     Signs  Por4ng  Request  Form  Customer  calls  IVR  selects  1  for  OK,/  sends  SMS/  tex4nput  goes  to  CDB   donor Authorisa4on  Request   Logged   Ini4al  checks   Email  1/SMS1  (Fail)  or  Email  2/SMS  2  (Proceeding)   Matches  number  and  CLI   GAP  <58  days   Ini4al  Response   Authorisa4on  Request       Authorisa4on  checks   Refusal  means  start  again Logged Authorisa4on  Response   Time  limit  T1   Delay  allowed     for  flexibility   Ac4vates  ported  number Ported  number   Instruc4on  Request   ac4ve  on     Time  limit  T2   Logged   recipient   Overlap   sends  email  4/SMS4  (Change  network)     to  customer   Instruc4on  Request   Closes  account   Deac4vates  any  temporary  RO  number   Applies  onward  rou4ng   Informs  customer   Instruc4on  Response   Time  limit  T3   Logged   Database  updated   Informs  all  operators   Sta4s4cs  updated  
  21. 21. Miss  Cayman  Islands    
  22. 22. -­‐  Process  defined  with  customer  in  mind  -­‐  SMS  valida,on  allows  for  near  real,me  por,ng  -­‐  Automa,on  of  valida,on  at  Donor  Operator  helps  to   speed  up  to  process  -­‐  Clear  instruc,ons  for  customers  on  requirements  -­‐  Documents  are  scanned  and  included  in  por,ng  request  -­‐  Extra  valida,on  step  in  the  proces:  regulator  check  -­‐  Por,ng  ,me  minimum  of  1  working  day  -­‐  Due  to  checks  on  terms  of  no,ce  and  contract  term.   Por,ng  ,mes  from  request  to  port  may  take  up  to  4   months.  -­‐  Different  valida,on  checks  for  different  types  of   customers  cause  large  number  of  blocked  requests  -­‐  IVR  valida,on  allows  for  real,me  por,ng  -­‐  Automa,on  of  valida,on  at  Donor  Operator  -­‐  Clear  instruc,ons  for  customers  
  23. 23. Consumer  characteris,cs  •  I  don’t  que    /  I  don’t  want  to  wait  •  I  want  an  I-­‐phone  and  I  want  it  now  •  I  don’t  want  to  pay  •  If  I  don’t  like  it,  I  want  2  move  •  I  want  to  follow  my  friends  on  facebook  full,me  •  I  cannot  afford  a  consultant  to  represent  me  in   working  groups.  •  I  don’t  know  what  number  portability  is?  •  I  just  want  to  put  the  sim  in,  and  it  should  work  •  It  is  my  number,  mr  operator,  not  yours  ;-­‐)  •  I  want  to  have  a  beau,ful  wife  
  24. 24. Y?11&C.(d.(?.&
  25. 25. Everyone benefits from a positive porting customer experience Port OUT customers are future port IN customers! &
  26. 26. number portability solutions • number management • central reference database • process management • portability solutions www.portingxs.com

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