10 Steps to Avoid an Event Crisis and What to Do When Things Go Wrong with Candace Wint, CMP

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A crisis can strike at even the best-planned events. Learn how to avoid mishaps in the first place, how to handle unplanned circumstances like a pro, and how to make the bset of a bad situation and minimize negative repercussions. In this workshop, government meeting and planning management official Candace Wint will share the steps that she and her team implement in each stage of the vent planning – from conceptualization and operations to budgeting and protocol. Wint will share important strategies to keep crises at bay and key rules to enforce should a crisis occur.

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10 Steps to Avoid an Event Crisis and What to Do When Things Go Wrong with Candace Wint, CMP

  1. 1. Candace Wint, CMP Director of Advance, US Department Housing & Urban Development 10 Steps to Avoid an Event Crisis & What To Do When Things Go Wrong PRESENTS:
  2. 2. #ElevateDC Candace Wint, CMP Session Objective A. B.
  3. 3. #ElevateDC Candace Wint, CMP Specifically: !   1. Review the 4 Phase in the life of an event !   2. 3 Steps to smart contingency planning !   3. Purposeful incorporation !   4. 10 Steps
  4. 4. #ElevateDC Candace Wint, CMP What is a Crisis? …
  5. 5. #ElevateDC Candace Wint, CMP In reality…. !   1. Experience !   2. Timing !   3. Stakeholders !   4.Reframe as an opportunity It’s relative
  6. 6. #ElevateDC Candace Wint, CMP “ The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy” – Dr. Martin Luther King, Jr.
  7. 7. #ElevateDC Candace Wint, CMP Event Life Cycle … Phase  4:   Wrap  Up     Phase  3:   Execu2on   Phase  1:   Concep2on     -­‐  Se%ng  goals       -­‐  Developing   event   strategy     -­‐  Researching   Feasibility       -­‐  Pro  Formas   Phase  2:   Planning     -­‐  Budge=ng     -­‐  Further   R&D     -­‐    Venue   selec=on   -­‐  Permi%ng   -­‐  Staffing   -­‐  Talent   acquisi=on   Pre  Build  &   GANE  DAY!   -­‐Strike       -­‐Debriefing     -­‐AKer  ac=on   repor=ng  
  8. 8. #ElevateDC Candace Wint, CMP Key to Crisis Management… 3 Steps to Contingency Planning Pre  Planning  &     Crisis  Preven=on   Managing  at     Cri=cal  Mass   Reincorpora=ng  Lessons   Learned   Step 1: Step 2 : Step 3 :
  9. 9. #ElevateDC Candace Wint, CMP Step 1: Pre Planning & Crisis Prevention Pre  Planning  &     Crisis  Preven=on   Phase  1:   Concep2on     -­‐  Se%ng  goals       -­‐  Developing   event   strategy     -­‐  Researching   Feasibility       -­‐  Pro  Formas   Phase  2:   Planning     -­‐  Budge=ng     -­‐  Further   R&D     -­‐    Venue   selec=on   -­‐  Permi%ng   -­‐  Staffing   -­‐  Talent   acquisi=on  
  10. 10. #ElevateDC Candace Wint, CMP #1. An ounce of prevention is better than a pound of cure (aka the 6 P’s)
  11. 11. #ElevateDC Candace Wint, CMP #2. Create systems and processes that supersede any one individual (including you)
  12. 12. #ElevateDC Candace Wint, CMP #3. Perform end to end testing of the event #4. Have a well thought out contingency plan
  13. 13. #ElevateDC Candace Wint, CMP Step 2: Managing at Critical Mass Managing  at     Cri=cal  Mass   Pre  Build  &   GANE  DAY!   Phase  3:   Execu2on   #5. KEEP CALM & CARRY ON !
  14. 14. #ElevateDC Candace Wint, CMP #6. Remember the 4 rules of crisis communication 1.  Act quickly 2.  Act with contrition 3. Take responsibility 4. Act with humility
  15. 15. #ElevateDC Candace Wint, CMP #7. Communicate #8. Delegate & decide what doesn’t matter
  16. 16. #ElevateDC Candace Wint, CMP Step 3: Reincorporating Lessons Learned Reincorpora=ng   Lessons  Learned   Phase  4:   Wrap  Up     -­‐Strike       -­‐Debriefing     -­‐AKer  ac=on   repor=ng   #9. Have good insurance #10. Apologize & offer gratitude
  17. 17. #ElevateDC Candace Wint, CMP #1. Prevention is better than a cure #2. Create systems & processes that supersede any one individual #3. Perform end to end testing #4. Have a well thought out contingency plan #5. KEEP CALM & CARRY ON! #6. Remember the 4 rules of crisis communication #7. Communicate #8. Delegate & decide what doesn’t matter #9. Have good insurance #10. Apologize & offer gratitude
  18. 18. #ElevateDC Candace Wint, CMP AS OF 7.28.14: Candace.R.Wint@hud.gov cwint@bipartisanpolicy.org UNTIL 7.25.14:

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