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Testing Tips
Tasks: Don’t tell them what the tasks are in
advance. Keep to the script when possible, allow
users’ flow to guide through tasks naturally.

Expectations: Don’t say “This is so easy even a
6-year old can do it.”

Rescuing: Don’t help struggling participants until
frustration level rises ... know when to “give up”
and list as failed task.

Response: Don’t answer questions, respond
impartially, “Hm. I wonder...”

Published in: Technology

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