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USER EXPERIENCE RESEARCH
Putting Users at the Heart of Your Library
Eva Jirjahlke, UX Researcher, LSE Library
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
Source: https://blog.udemy.com/what-is-ux-design/
Source: envis precisely
GmbH (2009, Redesign
2013), based on “The
Disciplines of User
Experience” by Dan Saffer
(2008).
UX IN LIBRARIES
UXLib conference
23-24 June 2016, Manchester
Journal of Library User Experience
(SOME) UX RESEARCH METHODS
➤ User observation
➤ Touchstone tours/shadowing
➤ Diary studies
➤ Guerrilla testing/usability t...
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
CASE STUDY: THE LSE WELCOME WEEK EXPERIENCE
Question: How does the Library fit into the
overall Welcome Week experience? Wh...
Method: Diary Study
Ten new students write daily updates about the events
they visit and how they feel about them.
„I was worried about what options to
take because I didn’t want to take the
wrong ones and they be really hard and
throw m...
„I am putting myself in debt to attend
this school and I want to make sure I
am getting the best education I can.
- Postgr...
„It was very exciting to get my LSE ID
- a confirmation that I was truly an
LSE student.
-Undergrad
„This week has been surreal.
-Undergrad
What if I don't
find any friends?
I want to get the
most out of this
week! But there's so
much going on.
I need to get a f...
SO...WHAT NOW?
CVBJNJ
THE BIGGER
PICTURE
CGHVHJ
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
DEFINE THE PROBLEM
CHOOSE YOUR METHOD(S)
(SOME ) UX RESEARCH METHODS
➤ User observation
➤ Touchstone tours/shadowing
➤ Diary studies
➤ Guerrilla testing
➤ Intervie...
PLAN AND PREPARE
RECRUIT YOUR
PARTICIPANTS
RUN YOUR STUDY
ANALYSE YOUR RESULTS
COMMUNICATE YOUR
RESULTS
TALK TO YOUR USERS
TALK TO YOUR COLLEAGUES
BOOK TIPS
➤ Courtney Greene McDonald: Putting the User First: 30
Strategies for Transforming Library Services, Association...
THANK YOU
e.jijahlke@lse.ac.uk
@evakefa
User Experience Research - Putting Users at the Heart of Your Library
User Experience Research - Putting Users at the Heart of Your Library
User Experience Research - Putting Users at the Heart of Your Library
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User Experience Research - Putting Users at the Heart of Your Library

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Introduction to UX research in Libraries. Presented at ALISS event "Getting them in and Keeping them: Effective Practice for Libraries and Information Services" on 21st April 2016, Senate House London.

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User Experience Research - Putting Users at the Heart of Your Library

  1. 1. USER EXPERIENCE RESEARCH Putting Users at the Heart of Your Library Eva Jirjahlke, UX Researcher, LSE Library
  2. 2. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
  3. 3. Source: https://blog.udemy.com/what-is-ux-design/
  4. 4. Source: envis precisely GmbH (2009, Redesign 2013), based on “The Disciplines of User Experience” by Dan Saffer (2008).
  5. 5. UX IN LIBRARIES UXLib conference 23-24 June 2016, Manchester Journal of Library User Experience
  6. 6. (SOME) UX RESEARCH METHODS ➤ User observation ➤ Touchstone tours/shadowing ➤ Diary studies ➤ Guerrilla testing/usability testing ➤ Interviews ➤ Focus groups ➤ Feedback graffiti walls ➤ Surveys
  7. 7. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
  8. 8. CASE STUDY: THE LSE WELCOME WEEK EXPERIENCE Question: How does the Library fit into the overall Welcome Week experience? What is important to students during their first week at LSE?
  9. 9. Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
  10. 10. „I was worried about what options to take because I didn’t want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window. -Undergrad
  11. 11. „I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can. - Postgrad
  12. 12. „It was very exciting to get my LSE ID - a confirmation that I was truly an LSE student. -Undergrad
  13. 13. „This week has been surreal. -Undergrad
  14. 14. What if I don't find any friends? I want to get the most out of this week! But there's so much going on. I need to get a first! But everyone here is smarter than me... Hm...how do I select my courses?
  15. 15. SO...WHAT NOW?
  16. 16. CVBJNJ THE BIGGER PICTURE CGHVHJ
  17. 17. SESSION OUTLINE 1. What is UX research? 2. Case Study: The LSE Welcome Week Experience 3. How to get started
  18. 18. DEFINE THE PROBLEM
  19. 19. CHOOSE YOUR METHOD(S)
  20. 20. (SOME ) UX RESEARCH METHODS ➤ User observation ➤ Touchstone tours/shadowing ➤ Diary studies ➤ Guerrilla testing ➤ Interviews ➤ Focus groups ➤ Feedback graffiti walls ➤ Surveys
  21. 21. PLAN AND PREPARE
  22. 22. RECRUIT YOUR PARTICIPANTS
  23. 23. RUN YOUR STUDY
  24. 24. ANALYSE YOUR RESULTS
  25. 25. COMMUNICATE YOUR RESULTS
  26. 26. TALK TO YOUR USERS
  27. 27. TALK TO YOUR COLLEAGUES
  28. 28. BOOK TIPS ➤ Courtney Greene McDonald: Putting the User First: 30 Strategies for Transforming Library Services, Association of College and Research Libraries. ➤ Aaron Schmidt and Amanda Etches, Useful, Usable, Desirable: Applying User Experience Design to Your Library, ala editions, Chicago: 2014. ➤ Aaron Schmidt and Amanda Etches, User Experience (UX) Design for Libraries, Web site design, ALA TechSource, Chicago 2012.
  29. 29. THANK YOU e.jijahlke@lse.ac.uk @evakefa

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