Press release                                                                                                             ...
Medicals, Wellness Portals and other servicesEA Canada’s Medical Concierge services also include: Medical Consultation Boa...
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  1. 1. Press release 18 September 2012Europ Assistance Canada introduces MedicalConcierge ProgramNew program designed to help Canadians manage theirhealthcare and wellnessToronto, ON – Europ Assistance Canada (EA Canada) has introduced the EA Medical ConciergeProgram, a health management and assistance program that is focused on giving Canadians bettercontrol over their healthcare. The new Medical Concierge Program’s services include helpingCanadians navigate the complexities of the healthcare system, exploring all avenues of treatmentoptions, and access to a wide variety of other health and wellness related resources.“Our Medical Concierge Program is designed to maximize Canadians’ healthcare options,” saysBrad Loder, Director of Marketing for EA Canada. “We work closely with our members, providingthe resources they need when it comes to their healthcare, from prevention through to treatment.”EA Canada’s program is robust and flexible and members can personalize the services to theirspecific needs. EA Canada expects the most popular service, which is also the foundation of theMedical Concierge program, will be the Healthcare System Navigation Service.Healthcare System Navigation“The Canadian healthcare system is one of the best in the world, however, working your waythrough it can be challenging and time consuming. Our case managers navigate the system foryou, finding all the treatment options and services available right across Canada, and for those whowish to do so, in the U.S. as well,” says Loder.Healthcare System Navigation will help find the right specialist and surgeons, diagnostic services,and other specialised health services such as sports injury clinics. More importantly, it will also lookafter the paper work.“Transfer of medical records, assistance with travel coordination, booking appointments, evenarranging for reduced fees and discounts for those seeking treatment in the US are all part of thisservice,” added Loder.Remote Second OpinionsGetting a second opinion is one way to ensure the accuracy of a diagnosis and confirmation of thebest avenue of treatment. Remote Second Opinions, provided through EA Canada’s partnerWorldCare™, places members’ medical files in front of experts at some of the leading medicalcentres in North America for review “An independent actuarial study of 200 cases found that a WorldCare™ second opinion changedthe diagnosis in 15% of cases and modified the treatment plan in 71% of cases,” says Loder.Nbr of pages 2 Page 1Europ Assistance Canada150 Commerce Valley Drive West, 9th Floor - L3T 7Z3 Thornhill - Ontario - Canada - Tel. 905.532.3669 - Fax
  2. 2. Medicals, Wellness Portals and other servicesEA Canada’s Medical Concierge services also include: Medical Consultation Boards, a service tohelp members better understand diagnosis and test results; access to Discounted ExecutiveMedicals at leading healthcare facilities; and a Worldwide Healthcare Information Line that finds thebest healthcare facilities and providers anywhere in the world.Mayo Clinic EmbodyHealth PortalFor wellness and prevention, EA Canada’s Medical Concierge program offers members access tothe Mayo Clinic’s EmbodyHealth Portal, a comprehensive web-based health management toolfocused on health maintenance and disease prevention. This site offers access to some of thelatest ideas in health and wellness from a network of best-in-class experts.EA Canada’s Medical Concierge program is available directly to individuals, and is also beingoffered as an option for corporate benefit packages and as a member service for groups andprofessional organizations.“Medical Concierge is a great option for Canadians who want a healthcare partner that will bothhelp with their wellness and preventative health programs and, in time of need, allows them tofocus on getting better while someone else concentrates on the paperwork,” concluded Loder.Europ Assistance CanadaEA Canada is dedicated to making Canadians’ lives easier through our comprehensive Health, Home &Family and Travel Assistance Solutions, 24/7, 365 days a year. EA Canada, a division of Europ Assistance,the leading provider and global pioneer of the assistance industry, employs over 200 people and itsheadquarters are located in Thornhill, ON.Europ Assistance GroupFounded in 1963 as the inventor of the assistance concept, the Europ Assistance Group operates on a globalbasis in order to bring its 300 million worldwide private and corporate clients appropriate solutions to deal withday-to-day or emergency situations. Owned by the GENERALI group, the Europ Assistance Group is made upof 80 consolidated companies in 37 countries, employs over 8,000 people worldwide, has ground agentslocated in 208 countries, a network consisting of 7,000 acute-care facilities and over 423,000 physicians andspecialists offering assistance in over 200 countries, and is supported by 39 customer assistance centres.Press contactBrad LoderDirector of MarketingEA CanadaTel: 905.669.7129E-mail: bloder@europ-assistance.caNbr of pages 2 Page 2