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This presentation was given at a webinar for the EuroSTAR Software Testing Community in July 2012.
In English, the verb "to know" can mean one of two things. You can know a fact or you can be in a relationship with a person or a thing. I know March 17th is St Patricks Day and I know I'm Irish.
Similarly, I can "know" software testing by rattling off and regurgitating terminology or I can "know" software testing by understanding how to ask useful questions, think critically and apply this knowledge to my testing. You get this authentic knowledge (tacit knowledge) by performing testing and observing and reflecting on how you test.
The coaching model that myself and James Bach use teaches testers to inquire and think for themselves. The student performs testing tasks and through their observation and reflection learn to know software testing.
In this webinar, Anne-Marie uses examples from coaching sessions that demonstrate the coaching we do as well as give insights as to how this coaching helps to motivate and eventually liberate the tester