An organization has to synchronize its business processes, like marketing, sales and support along with maintaining good relationship with its customers. The Customer Relationship Management (CRM) model involves using technology to manage a company’s business activities and interact with customer and clients, and also reduce marketing costs and client services.

1. Oracle Siebel CRM Implementation Services
An organization has to synchronize its business processes, like marketing, sales and support along with maintaining
good relationship with its customers. The Customer Relationship Management (CRM) model involves using
technology to manage a company’s business activities and interact with customer and clients, and also reduce
marketing costs and client services. Automating CRM will allow organizations to concentrate on attracting new
customers, retrain existing clients and persuade previous customers to renew business relationship with them
once again.Oracle’s Seibel CRM Applications which combines transactional and analytical features to manage
customer relationships while reducing the cost of marketing and client services.
The implementation and upgrading process can be time-consuming and expensive. Oracle Siebel CRM
Implementation Services, is a methodology that has been designed to incorporate Siebel CRM Applications into
your clients’ systems.
Advantages of Oracle Siebel CRM Implementation Services
 Research and analyze your existing systems and procedures
 Choose the specific CRM solutions for your requirements
 Customize modifications to the systems and implement Oracle Siebel in limited time
 Create specific customer relationship management system for your needs
 Provide training to staff to ensure accurate knowledge transfer of Siebel’s functionalities to users
The above list limits your expenses and risks by reducing the time required for implementation.
To integrate your applications with Oracle Siebel CRM we will:
 First, understand each application and its functionality
 Next, derive the integration points between your applications and Siebel
 Then, define proper approaches for integration using API calls, XML and SOAP calls
Further testing and handling performance issues:
 Consultants should have excellent knowledge of Oracle Application Testing Suite, which is deployed for
improving the performance and stress testing of the applications
Oracle Siebel CRM Service provider must ensures the following to provide an excellent service:
 Should be committed to offer the best in the industry solutions
 The staff should have excellent knowledge of Oracle technology and domain and also , that effectively
focuses on client/customer support
 Should provide quality and reliability of work, fulfilling the promises by delivering products or services on
time , satisfy customers need
 Provides you with customization and configuration facilities to suit the requirements of the customers
 Keeping the communication open which gives users complete access to the processes
An organization’s customer acquisition is based on the effective operations of the CRM. Implementation of Oracle
Siebel Services helps you to identify the best CRM practices for your organization to help align processes with CRM
management goals.
Also read about: Oracle PeopleSoft Enterprise & oracle e-business suite