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  1. 1. Running head: HOSPITAL SURVEY COMPARISON Hospital Survey Comparison Name: Course: Professor Name: (May 29, 2012) .
  2. 2. HOSPITAL SURVEY COMPARISON 2 Hospital Survey Comparison Innova Fair Oaks Hospital is located in Northern Virginia serving the surroundingsuburbs. The hospital has a capacity of one hundred and eighty two beds for acute careservices. The surrounding environment is rapidly growing driving the need of the hospitalproviding safe care, patient satisfaction and excellent service. Virginia Hospital Center –Arlington Health Systems provides health services to the public in medical-surgical facility.It is located in the northern Virginia with a capacity of three hundred and fifty beds withpreserved private rooms. Acute care resonates with cardiology, emergency, respiratory,cancer care, neurology, orthopedics, women health provisions, urology, diagnostic imagingfacilities and radiology imaging facilities. Virginia Hospital has the provisions of outpatientrehabilitation services; this is effected by the hospital running a small urgent care unitaddressing the minor emergencies and the primary care. The hospital offers teaching groundon medicine for Georgetown University. Surveys of patients performed in Innova Fair Oaks Hospital and Virginia HospitalCenter Arlington indicated slight variations considering the hospital experiences. Reflectingon effectiveness of the communication between the nurses, nurses communicating wellalways indicated national average is at 77%, Virginia average at 76%, Innova AlexandriaHospital 74% and Virginia Hospital at 79%. Nurses communicating well usually nationalaverage are at 18%, Virginia average at 18%, Innova Alexandria Hospital 20% and VirginiaHospital at 18%. Nurses communicating well sometimes or never indicated national averageare at 05%, Virginia average at 06%, Innova Alexandria Hospital 06% and Virginia Hospitalat 03% (Hospitalcompare.hhs.gov, 2012). Communication between doctors and patients indicated; doctors communicating wellin national average are at 80%, Virginia average at 80%, Innova Alexandria Hospital 76%and Virginia Hospital at 78%. Doctors communicating well usually indicated national
  3. 3. HOSPITAL SURVEY COMPARISON 3average is at 16%, Virginia average at 15%, Innova Alexandria Hospital 18% and VirginiaHospital at 17%. Doctors sometimes communicating or never communicating indicatednational average are at 04%, Virginia average at 05%, Innova Alexandria Hospital 06% andVirginia Hospital at 05% (Hospitalcompare.hhs.gov, 2012). Considering the service delivery in due time from the hospital staff to the patientsindicated patients receiving timely assistance shown national average is at 65%, Virginiaaverage at 62%, Innova Alexandria Hospital 57% and Virginia Hospital at 64%. Patientsusually getting the assistance in time indicated national average is at 25%, Virginia average at26%, Innova Alexandria Hospital 30% and Virginia Hospital at 26%. Patients never orsometimes got assistance indicated national average is at 10%, Virginia average at 12%,Innova Alexandria Hospital 13% and Virginia Hospital at 10% (Hospitalcompare.hhs.gov,2012). Pain control in patients, considering pain controlled always indicated national averageis at 70%, Virginia average at 69%, Innova Alexandria Hospital 66% and Virginia Hospital at73%. Pain control usually indicated national average is at 23%, Virginia average at 23%,Innova Alexandria Hospital 26% and Virginia Hospital at 21%. Pain control never orsometimes controlled indicated national average is at 07%, Virginia average at 08%, InnovaAlexandria Hospital 08% and Virginia Hospital at 06% (Hospitalcompare.hhs.gov, 2012). Administration of medicine with explanations to patients indicated, staff alwaysexplained indicated national average is at 61%, Virginia average at 60%, Innova AlexandriaHospital 55% and Virginia Hospital at 63%. Staffs usually explained indicated nationalaverage is at 19%, Virginia average at 18%, Innova Alexandria Hospital 18% and VirginiaHospital at 19%. Staff never or sometimes explained indicated national average is at 20%,Virginia average at 22%, Innova Alexandria Hospital 27% and Virginia Hospital at 18%(Hospitalcompare.hhs.gov, 2012).
  4. 4. HOSPITAL SURVEY COMPARISON 4 Cleanliness in the bathrooms and hospital rooms, room always clean indicatednational average is at 72%, Virginia average at 69%, Innova Alexandria Hospital 60% andVirginia Hospital at 77%. Rooms usually clean indicated national average is at 19%, Virginiaaverage at 20%, Innova Alexandria Hospital 25% and Virginia Hospital at 17%. Roomssometimes or never clean indicated national average is at 09%, Virginia average at 11%,Innova Alexandria Hospital 15% and Virginia Hospital at 06% (Hospitalcompare.hhs.gov,2012). Silence in the patient’s rooms surrounding, always silent at night indicated nationalaverage is at 59%, Virginia average at 58%, Innova Alexandria Hospital 53% and VirginiaHospital at 61%. Rooms usually silent indicated national average is at 30%, Virginia averageat 30%, Innova Alexandria Hospital 28% and Virginia Hospital at 30%. Rooms sometimes ornever silent indicate indicated national average is at 11%, Virginia average at 12%, InnovaAlexandria Hospital 19% and Virginia Hospital at 09% (Hospitalcompare.hhs.gov, 2012). Passage of information to patients on home recovery, staff well advised indicatednational average is at 83%, Virginia average at 84%, Innova Alexandria Hospital 82% andVirginia Hospital at 83%. Patients never advised indicated national average is at 17%,Virginia average at 16%, Innova Alexandria Hospital 18% and Virginia Hospital at 17%(Hospitalcompare.hhs.gov, 2012). Hospital ratings indicted, high rating (9-10) indicated national average is at 68%,Virginia average at 65%, Innova Alexandria Hospital 61% and Virginia Hospital at 78%.Medium rating (7-8) indicated national average is at 23%, Virginia average at 25%, InnovaAlexandria Hospital 28% and Virginia Hospital at 17%. Low rating (0-6) indicated nationalaverage is at 09%, Virginia average at 10%, Innova Alexandria Hospital 11% and VirginiaHospital at 05% (Hospitalcompare.hhs.gov, 2012).
  5. 5. HOSPITAL SURVEY COMPARISON 5 Hospital recommendations to family and friends, yes indicated national average is at70%, Virginia average at 68%, Innova Alexandria Hospital 67% and Virginia Hospital at83%. Probably recommended indicated national average is at 25%, Virginia average at 26%,Innova Alexandria Hospital 27% and Virginia Hospital at 15%. No recommendation at allindicated national average is at 05%, Virginia average at 06%, Innova Alexandria Hospital06% and Virginia Hospital at 02% (Hospitalcompare.hhs.gov, 2012). The care represents theobservations on the ground.
  6. 6. HOSPITAL SURVEY COMPARISON 6 ReferencesHospitalcompare.hhs.gov. (2012, May 17). Survey of Patients about Their Hospital Experiences Graphs. Retrieved May 29, 2012, from Hospitalcompare.hhs.gov: http:// www.hospitalcompare.hhs.gov/Graphs/hospital-Graph.aspx? hid=490040,490050&stype=SURGICAL&mCode=HCAHPS&graphState=VA&tab= HCAHPSHospitalcompare.hhs.gov. (2012, May 17). Survey of Patients about Their Hospital Experiences Tables. Retrieved May 29, 2012, from Hospitalcompare.hhs.gov: http://www.hospitalcompare.hhs.gov/tables/hospital-hcahpsQualityTable.aspx? hid=490050%2c490040&lat=38.8799697&lng=-77.1067698&stype=SURGICAL&b pid=CAT_2&spid=GRP_8&stateSearched=VA

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