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Esri GIS at Thames Water

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At Esri UK Annual Conference 2014

Thames Water has been using geographic information system (GIS) solutions from Esri for over six years and ArcGIS Platform now supports almost every part of the organisation. ArcGIS gives Thames Water a single, accurate and up-to-date record of all of its assets and makes this vital business information accessible to employees right across the business. When customers contact Thames Water, call centre agents can locate the caller, identify assets in relation to that customer address and easily see what maintenance or infrastructure projects have occurred or are planned for that area. In addition, Thames Water uses the ArcGIS platform to exchange accurate asset and location information with its mobile engineers, surveyors and field workers. ArcGIS has become an indispensable enterprise system for Thames Water and will continue to play a vital role in the business, as it steadfastly evolves to meet the needs of customers and regulators.

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Esri GIS at Thames Water

  1. 1. 1 ESRI GIS at Thames Water Jon Regan
  2. 2. 2 Who are we?Who are we?
  3. 3. 3 Background  Thames Water had a number of legacy GIS systems; 1. Asset records 2. Operational tools 3. Modelling tools 4. Mobile tools  Implement ESRI ArcGIS in 2008 as a platform to consolidate +100 databases  Since go live have upgraded and added address base premium
  4. 4. 4 How Thames Water is using ESRI GIS ESRI/Click mobile integration enables engineers to pull asset and location information from GIS into data capture forms SAP CRM/ESRI integration allows call centre agents to see where a customer is in relation to TW’s assets and ongoing activities including maintenance activities and service interruptions SAP/GIS integration ensures all work done is captured against an asset to support better investment decisions Automated QA processes ensure quick and efficient asset updates Raising work can be done easily though a SAP/ESRI interface Geographical Information Sytem Modelling planned activities to understand and minimise customer disruption and event management Used as a tool to hold and report regulatory information
  5. 5. CRM GIS Viewer – Proximity Search For confirmed location, when GIS Viewer launched, Proximity Search Tool returns work in the vicinity
  6. 6. CRM GIS Viewer – Symbology Work Order symbols are shown in different colours.
  7. 7. CRM GIS Viewer – Hover Over Functionality By hovering over a Work Order, the related Work Order attributes will be displayed.
  8. 8. CRM GIS Viewer – VBB Notes When a Visual Bulletin Board (VBB) is visible, the agent can click on the VBB tool to view notes held against the Bulletin Board Case in CRM
  9. 9. 9 How Thames Water is using ESRI GIS ESRI/Click mobile integration enables engineers to pull asset and location information from GIS into data capture forms SAP CRM/ESRI integration allows call centre agents to see where a customer is in relation to TW’s assets and ongoing activities including maintenance activities and service interruptions SAP/GIS integration ensures all work done is captured against an asset to support better investment decisions Automated QA processes ensure quick and efficient asset updates Raising work can be done easily though a SAP/ESRI interface Geographical Information Sytem Modelling planned activities to understand and minimise customer disruption and event management Used as a tool to hold and report regulatory information
  10. 10. 10 Future GIS initiatives  Exploit the capability though data integration (IT/OT)  Deploy further mobile capabilities and support BYOD  Incorporate more data feeds including social media  Making it easier to share information with our supply chain  Further integration into the Thames Water website  SAP business objects integration
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  • kswann

    Jun. 30, 2018
  • JohnLSullivan2

    Oct. 7, 2016
  • AhmadFirdausAbdullah

    Sep. 23, 2016

At Esri UK Annual Conference 2014 Thames Water has been using geographic information system (GIS) solutions from Esri for over six years and ArcGIS Platform now supports almost every part of the organisation. ArcGIS gives Thames Water a single, accurate and up-to-date record of all of its assets and makes this vital business information accessible to employees right across the business. When customers contact Thames Water, call centre agents can locate the caller, identify assets in relation to that customer address and easily see what maintenance or infrastructure projects have occurred or are planned for that area. In addition, Thames Water uses the ArcGIS platform to exchange accurate asset and location information with its mobile engineers, surveyors and field workers. ArcGIS has become an indispensable enterprise system for Thames Water and will continue to play a vital role in the business, as it steadfastly evolves to meet the needs of customers and regulators.

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