EXCELLENCE IN ORDER MANAGEMENT
Analyst Insights

EXCELLENCE IN
ORDER MANAGEMENT
The Benefits of Automation

Created by Nam...
Aberdeen recently released an Analyst Insight written by Ankita
Tyagi.

This Analyst Insight compiles information from two...
Leading Objectives of the AR Department
The top improvement objectives for AR
departments revolved around accelerating ord...
AR OBJECTIVES
Additional Leading AR Objectives shown within the Study Include:
Reduce receivables processing cost/time.

R...
ARE YOU AN AR LEADER?—OR FOLLOWER?
Aberdeen defines:
Leaders: top performing organizations who achieve all of the AR objec...
HOW ARE THE LEADERS DOING IT?
Leading companies are more satisfied with their processes, as they
address and update their ...
GET THE FULL REPORT!
Check out the full report [by clicking on the button below] and learn
more about how Leading companie...
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Aberdeen Analyst Insight

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Time is money in order management — now more than ever.

So why do many companies still manually process fax and email orders? More so, what strategies are industry leaders using to gain a competitive edge and ensure customer satisfaction?

Read Aberdeen Group’s report, Visibility and Operational Efficiency: Basis for Effective Order Management, for exclusive insight on the link between order processing automation and best-in-class order-to-cash performance.

Check out the sneak peak at the report and download it for free TODAY!

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Aberdeen Analyst Insight

  1. 1. EXCELLENCE IN ORDER MANAGEMENT Analyst Insights EXCELLENCE IN ORDER MANAGEMENT The Benefits of Automation Created by Name 2013/10/01 www.esker.com
  2. 2. Aberdeen recently released an Analyst Insight written by Ankita Tyagi. This Analyst Insight compiles information from two surveys in 2012 and 2013 that reached out to C-Level Executives mostly in the Financial Service industry. The Analyst Insight provides insights into how companies are optimizing their ‘order-to-cash’ processes in order to serve customers more quickly and provide better order processing. Free Webinar Presentation title to insert here
  3. 3. Leading Objectives of the AR Department The top improvement objectives for AR departments revolved around accelerating order management. Nearly half of the study respondents listed reducing Days Sales Outstanding (DSO) as a top objective. Percentage of Respondents Reduce DSO 49% 0% 10% 20% 30% Percentage of Respondents Source: Aberdeen Group, January 2012 Presentation title to insert here 40% 50% 60%
  4. 4. AR OBJECTIVES Additional Leading AR Objectives shown within the Study Include: Reduce receivables processing cost/time. Reduce ‘customer-to-cash’ or ‘order-to-cash’ cycle. Improve transaction efficiency. Source: Aberdeen Group, January 2012 Presentation title to insert here
  5. 5. ARE YOU AN AR LEADER?—OR FOLLOWER? Aberdeen defines: Leaders: top performing organizations who achieve all of the AR objectives Followers: organizations who do not achieve all of the AR objectives Followers report a smaller satisfactory rating for their ability to provide accurate and complete information when invoicing their customers. Percentage of Respondents: Level of Satisfactory Leaders Followers 0% 10% 20% 30% 40% 50% "Somewhat Satisfied" to "Extremely Satisfied" Source: Aberdeen Group, January 2012 Presentation title to insert here 60% 70%
  6. 6. HOW ARE THE LEADERS DOING IT? Leading companies are more satisfied with their processes, as they address and update their order-related queries rapidly through Automation. Leaders vs. Followers: Percentage using Automation Leaders Followers 0% 5% 10% 15% 20% 25% 30% Percentage using Automation Source: Aberdeen Group, January 2012 Presentation title to insert here 35% 40% 45%
  7. 7. GET THE FULL REPORT! Check out the full report [by clicking on the button below] and learn more about how Leading companies have achieved the following with Automation… Integration of billing and collections with order entry and credit with no duplication entry Real-time visibility into current exceptions by customer, problem, type, etc. Standardized enterprise-wide procedures for order fulfillment, delivery and shipment Standardized enterprise-wide procedures for quotation and order management Click here! Source: Aberdeen Group, January 2012 Presentation title to insert here

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