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Designing tech tools for crisis scenarios - Birmingham Design Festival 2019 - TRUTH

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The talk 'Designing for Crisis'

First ever given at Birmingham Design Festival in 2019.

Talk description and info located here: http://bit.ly/Designforcrisis

Published in: Design
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Designing tech tools for crisis scenarios - Birmingham Design Festival 2019 - TRUTH

  1. 1. Research in emergency services and international disaster relief aid. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 DESIGNINGFOR CRISIS
  2. 2. Hi, I’m Eriol. (Ehh-roll). I’m a Designer @ Ushahidi They/Them/Their’s pronouns. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 10 years in digital product design & UX.
  3. 3. Helping people raise their voice and those who serve them to listen and respond better A tool to help other teams reach each other everyday and in a crisis. On any device. We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives.
  4. 4. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 CRISIS BACKGROUND. MVP & KENYA FIELD RESEARCH. 4 CHALLENGES/LEARNINGS.
  5. 5. Hi, I’m Eriol. (Ehh-roll). I’m a Designer @ Ushahidi They/Them/Their’s pronouns. 7+ year history in varied community development work. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 10 years in digital product design & UX.
  6. 6. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 Fox Lane Project: Adamsdown
  7. 7. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 WSAAG, Homework club, Community garden
  8. 8. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 Team Rubicon UK
  9. 9. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 Marmalade trust, Community Resilience Team SARAID
  10. 10. PROBLEM STATEMENT: @erioldoesdesign @ushahidi @designfestbrum #BDF2019 IN A CRISIS, FINDING OUT WHAT PEOPLE WHO ARE AFFECTED NEED IS COMPLICATED.
  11. 11. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 CRISIS, INCIDENT, DISASTER. Disaster: Typically natural disaster like a hurricane/cyclone/typhoon/earthquake/ flood/fire. Crisis/Incident: Can include human made disasters like terrorism, community violence, hate crime, govt. organisational corruption.
  12. 12. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 AFTERDURINGBEFORE Resilience Response Recovery X Time elapse
  13. 13. CAN A TECH TOOL HELP A COMMUNITY BUILD CAPACITY TO HELP EACH OTHER BEFORE, DURING AND AFTER AN INCIDENT. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 WHAT WE WANTED TO TEST:
  14. 14. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 KATHMANDU LIVING LABSquakemap.ushahidi.io/views/map
  15. 15. SO WE DID RESEARCH LOCALLY: ETHNOGRAPHIC RESEARCH Nailsea FirestaXon: www.avonfire.gov.uk @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  16. 16. SO WE DID RESEARCH ‘LOCALLY’http://bit.ly/opnanook IN CITIES AND SMALL COMMUNITIES @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  17. 17. AND IT STARTED TO LOOK FAMILIAR TO ME… hZps://www.facebook.com/groups/BS3helpers/ @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  18. 18. AND IT STARTED TO LOOK FAMILIAR TO ME… hZps://www.facebook.com/groups/BS3helpers/ WHAT’S THE USER ECOSYSTEM? ORGANISED NOT ‘DIGITAL’ 1ST NOT ORGANISED LOOKING TO HELP OFFICIAL SERVICES @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  19. 19. CHALLENGE/LEARNING 1: OFFICIAL AND EMERGENCY RESPONSE SKEPTICISM. @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  20. 20. AND IT STARTED TO LOOK FAMILIAR TO ME… MVP: WHAT QUESTIONS ARE WE ASKING? @erioldoesdesign @ushahidi @designfestbrum #BDF2019 Does AI and machine learning really maZer to users? What are the opportuniXes for our system to supplement / enhance those exisXng pracXces? How do helpers/requester miXgate risk to their safety? What are the micro decisions you make in a voluntary exchange? What are the deep moXvaXons for helping members of your community? ORGANISED NOT ‘DIGITAL’ 1ST NOT ORGANISED LOOKING TO HELP
  21. 21. NEED! OFFER! NEED! A peer-to-peer, community led, needs assessment, matching, and recommendaXon system. @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  22. 22. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 CRUNCH: 4 MONTHS RESEARCH. DESIGN. DEV. FIELD.
  23. 23. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 RESEARCH. DEV SCOPE. FUNDRAISING. DESIGN+DEV ITERATION X 5. FIELD WORK PREP. QA TESTING. IN COUNTRY ACTIVITY. REPORTING.
  24. 24. WHY NAIROBI, KENYA? @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  25. 25. DISPATCHER PILOT: EVALUATIVE & FOUNDATIONAL @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  26. 26. CHALLENGE/LEARNING 2: CULTURAL DIFFERENCE IN NEEDS. BROAD STROKES ARE DANGEROUS. @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  27. 27. DISPATCHER PILOT: EXPLORATIVE & PROMOTIONAL @ushahidi @BelFOSS #BelFOSS @erioldoesdesign @ushahidi @designfestbrum #BDF2019
  28. 28. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 DID WE FIND THE TRUTH? What are the opportuniXes for our system to supplement / enhance / supplant those exisXng pracXces (features)? What are the deep moXvaXons for helping members of your community? Bonds of similar interests = New mum groups in Nairobi want to help other new mums. In UK, miXgaXng they current support networks ‘faXgue’ e.g. an impaired person could get simple task performed by a Dispatcher helper so their carers aren’t so stretched. In Kenya, accessing skills they didn’t have within current networks.
  29. 29. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 Does AI and machine learning really maZer to users? How do helpers miXgate risk? What are the micro decisions you make in a voluntary exchange? Turning device locaXon on only when needed. Using chat funcXons to discover credibility of source. Relying on tone, language. Users asked for ‘recommendaXons’ or ability to review other helpers. Are they part of my community e.g. Class barriers. Profile image, descripXon and what people we asking was more interesXng then proximity. The potenXal for a ‘bond’. Implicit trust was higher among community ‘first’ people. Absolutely not. The matching algorithm was less interesXng than the social aspect. DID WE FIND THE TRUTH?
  30. 30. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 CHALLENGE/LEARNING 4: YOUR ATTITUDE TO TRAUMA MATTERS.
  31. 31. @erioldoesdesign @ushahidi @designfestbrum #BDF2019 POLYCOMfacebook.com/polycomdevelopmentproject
  32. 32. eriol@ushahidi.com @erioldoesdesign ASANTE SANA FOLKS. Ushahidi community channel: https://gitter.im/ushahidi/Community @ushahidi Ushahidi OSS repo https://github.com/ushahidi/platform

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