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OSS/BSS User Group 2017

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This year we met in Paris, France, October 24-25 for the OSS/BSS User Group, where IT, BSS and OSS teams came together to continue to foster further interaction and idea sharing that remains supported by the valuable breakout sessions you’ve come to expect.

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OSS/BSS User Group 2017

  1. 1. Mastering digital transformation OSS/BSS USER GROUP 2017 Presenters: Thao Tu – Head of Digital Transformation Practice Juan Carlos Prego Perez – Head of Application Modernization Practice
  2. 2. Commercial in Confidence | © Ericsson AB 2017 | October 2017 The power of digitalization 80%of processes reinvented or eliminated by… 85%of consumer relationships will be… 47%of revenues will be influenced by… …DIGITAL in 2020 Source: Gartner, Forrester Commercial in Confidence | © Ericsson AB 2017 | October 2017
  3. 3. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Digital Transformation Principles TARGET A UNIQUE DIGITAL POSITION DESIGN MAGICAL EXPERIENCES ENGAGE WITH DIGITAL SERVICES ECOSYSTEM OPERATE A DIGITAL ORGANIZATION EVOLVE TECHNOLOGY INTO DIGITAL CREATE SERVICES AT DIGITAL SPEED DIGITAL ENGAGEMENT AUTOMATED OPERATIONS PROGRAMMABLE NETWORKS Commercial in Confidence | © Ericsson AB 2017 | October 2017
  4. 4. Commercial in Confidence | © Ericsson AB 2017 | October 2017 New Digital requirements What is needed to become Digital? Omni-channel and Consumerization Circles and Customer Networks Flexibility, Agility and Partnership Automation and Delivery Excellence 360-Degree Customer View Real-time Responsive Approach Commercial in Confidence | © Ericsson AB 2017 | October 2017
  5. 5. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Where to start the digital journey How to plan a Digital Transformation? Start with Business View But lead with Technology Develop Technology Roadmap phased based on Strategy input and current business input Implement a strong architecture governance process to stay on track Determine wanted position (Digital Maturity Assessment) Determine Transformation Readiness (articulate compelling reason to act) Determine and predict business benefits agreed with all stakeholders Develop a new Digital Operating Model Commercial in Confidence | © Ericsson AB 2017 | October 2017
  6. 6. Commercial in Confidence | © Ericsson AB 2017 | October 2017 TRANSFORMATION ACCELERATORS Our Transformation offerings IT TRANSFORMATION AND OPERATIONS SERVICES Application Development and Modernization Transformation Maturity & Strategy Digital Transformation Cloud Transformation IT and Business Operations OSS & BSS 5G READY INFRASTRUCTURE Partner Products CEM and Analytics Service and Resource Orchestration Charging & Billing Network Management and Automation Product & Resource Management Maturity Assessment Ericsson Value Architecture Pre-integration Centers Application Modernization Studio Customer & Partner Engagement Network Applications NFV and Cloud Infrastructure Mobile and Fixed Access Transport
  7. 7. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Organization Customer Value chain & ecosystem Operations Technology Innovation Understand and review where customer stands today Analyze Customer Vision/Strategy compared to Industry Vision & Strategy The path towards a digital tomorrow Sample Engagement Architecture Governance Business Benefits Transformation Readiness Digital Operating Model Tactical Initiatives Support the business of Today Strategic Initiatives Evolve towards the Digital Tomorrow Gap Analysis Digital Maturity Assessment Analyze Current Issue’s and pain-points Digital Vision & Strategy, Industry Analysis Financial Impact Strategic Roadmap Commercial in Confidence | © Ericsson AB 2017 | October 2017
  8. 8. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Digital Transformation Value Assessment DigitalTransformationValueAssessment Adaptable interactive analysis tool translates digital solution capabilities into quantifiable financial metrics and KPIs. Key to prioritizing investment decisions, developing a digital roadmap while maximizing profitability. Digital value assessment Financial Impact Analysis Digital Operating Model Transformation Readiness Business Benefits Infrastructure Shift AS IS Financial Performance Model Quantified Investment Justification Strategic Transformation Roadmap To Be Financial Impact based on Transformation Scenarios Digital Transformation Financial Impact Tool Technology Driven use cases Digital Solution Benefits Customizable Metrics & Dimensioning Interactive Financial Dashboard 5 – 7 Year Financial Horizon Digital Initiative Prioritization What if Scenario Analysis Revenue; OPEX; CAPEX Impact Application Portfolio Analysis Application Simplification Commercial in Confidence | © Ericsson AB 2017 | October 2017
  9. 9. Commercial in Confidence | © Ericsson AB 2017 | October 2017 So how do you transform while keeping the lights on? Commercial in Confidence | © Ericsson AB 2017 | October 2017
  10. 10. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Survey of ~1000 CIO’s and IT Decision Makers Regarding Applications today’s Market realities Source: Cap Gemini report – Tangled Web of IT applications stunts digital transformation Source: Kable Research & Analysis 48% 37% 73% 57% 76% Rapid growth, 24x7 and anywhere access New entrants fully digitized Big data for customer insights More than needed Most are mission critical 20% are redundant 20% should retire Rationalization key to success 60-80% IT Budget evolving and maintaining legacy 400+ Average # of FTE maintaining legacy Commercial in Confidence | © Ericsson AB 2017 | October 2017
  11. 11. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Take Over Legacy Stack Application Modernization Application Development & Maintenance A B Accelerating IT transformation Taking you there! Applications DB Legacy Mainframe systems App1 Data baseApp3 App5 App2 App4 App6 Applications DB Legacy Mainframe systems App1 Data baseApp3 App5 App2 App4 App6 Commercial in Confidence | © Ericsson AB 2017 | October 2017
  12. 12. Commercial in Confidence | © Ericsson AB 2017 | October 2017 BusinessValue Time Modernize Retire Upgrade Retain/ Consolidate Application Modernization AnalysisTechnology Maturity Business Value Cost Effectiveness Portfolio Risk Commercial in Confidence | © Ericsson AB 2017 | October 2017
  13. 13. Commercial in Confidence | © Ericsson AB 2017 | October 2017 DEV OPSApplication Portfolio Analysis Legacy Applications IT Transformation Cloudification Digital Technology Application Modernization Enable digitalization journey through bimodal approach Readiness Assessment Organization Transformation to embrace DevOps Modernization Execution Progressive Adoption Continuous Assessment Commercial in Confidence | © Ericsson AB 2017 | October 2017
  14. 14. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Modernization – a continuous improvement cycle Ericsson Application Modernization Solution Agile Collaborative Development DevOps Adoption Technology Uplifts No-Ops Dev Ops Continuous Monitoring Continuous Customer Feedback Application Demographics Continuous Business Planning Commercial in Confidence | © Ericsson AB 2017 | October 2017
  15. 15. Commercial in Confidence | © Ericsson AB 2017 | October 2017 gaining edge, innovating and delivering value Clean uncluttered architecture Return on investment in less than 2 Years Optimized team size New capabilities to be digital ready Reduction in annual ADM spend Reduced maintenance costs New ways of working Average drop in ticket volumes ~40% ~30% Commercial in Confidence | © Ericsson AB 2017 | October 2017
  16. 16. Commercial in Confidence | © Ericsson AB 2017 | October 2017 Want to learn more? Contact one of our experts Juan Carlos Prego Perez Head of Application Modernization Ericsson Business Area Digital Services click here Thao Tu Head of Digital Transformation Ericsson Business Area Digital Services click here Commercial in Confidence | © Ericsson AB 2017 | October 2017 Visit our website on ericsson.com
  17. 17. Commercial in Confidence | © Ericsson AB 2017 | October 2017

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