IT Governance - Amazon.com

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IT Governance - Amazon.com

  1. 1. IT Governance Presented by: Anmol Kishore Erick Prajogo Garima Saxena Kunal Gupta Sanvid Bibawanekar
  2. 2. <ul><li>About Amazon </li></ul><ul><li>Operating Model </li></ul><ul><li>Enterprise Architecture </li></ul><ul><li>Maturity Level </li></ul><ul><li>Governance Matrix </li></ul><ul><li>Risk Analysis and Control </li></ul><ul><li>Regulatory Compliance </li></ul><ul><li>Amazon Disaster </li></ul><ul><li>Recommendation IT Governance </li></ul>
  3. 3. Online store - 1995 International market - 1998 Music & Video stores- 1997 Expand to toy, kitchen, home stores -1999 Partner with Toys R Us- 2000 Kindle - 2007 Online music- 2003 Amazon web service- 2006 Amazon cloud computing - 2008 Amazon Cloud streaming- 2010
  4. 4. <ul><li>High on integration </li></ul><ul><ul><ul><li>Cross-selling capability </li></ul></ul></ul><ul><ul><ul><li>Unified online retail system </li></ul></ul></ul><ul><ul><ul><li>Amazon platform lies on cloud computing </li></ul></ul></ul><ul><li>High on standardization </li></ul><ul><ul><ul><li>Same buying process across product categories </li></ul></ul></ul><ul><ul><ul><li>Amazon in different countries follow the same process </li></ul></ul></ul><ul><li>Unification </li></ul>
  5. 5. <ul><li>Core Business Process </li></ul><ul><ul><ul><li>Online retail </li></ul></ul></ul><ul><ul><ul><li>Cloud computing </li></ul></ul></ul><ul><ul><ul><li>Digital distribution </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Book – Via website & Kindle </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Video – Video streaming similar to Netflix </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Audio – Cloud streaming service </li></ul></ul></ul></ul></ul><ul><li>Data </li></ul><ul><ul><ul><li>Highly standardized </li></ul></ul></ul><ul><ul><ul><li>Customer buying pattern & preferences </li></ul></ul></ul><ul><li>Technology </li></ul><ul><ul><ul><li>Proprietary online retail system & recommendation engine </li></ul></ul></ul><ul><ul><ul><li>Cloud computing infrastructure </li></ul></ul></ul><ul><ul><ul><li>Data warehouse system & business analytics </li></ul></ul></ul><ul><li>Customer </li></ul><ul><ul><ul><li>Mass market </li></ul></ul></ul><ul><ul><ul><li>Everyone who has access to internet & PC/mobile device </li></ul></ul></ul><ul><ul><ul><li>Companies – with cloud computing </li></ul></ul></ul>
  6. 7. IT principles IT architecture IT infrastructure Business App. Needs IT investment Inp. Dec. Inp. Dec. Inp. Dec. Inp. Dec. Inp. Dec. Business Monarchy IT Monarchy Feudal Federal IT Duopoly
  7. 9. <ul><li>PCI DSS </li></ul><ul><li>SOX </li></ul><ul><li>CAN-SPAM Act of 2003 </li></ul><ul><li>FTC law section 5 </li></ul><ul><li>Custom and Shipping compliances </li></ul><ul><li>Tax Compliance </li></ul>
  8. 10. <ul><li>EC2 Virginia datacenter goes down April 2011 </li></ul><ul><li>&quot;Networking event&quot; causes Backup Storage Capacity to get filled </li></ul><ul><li>Data availability crashed in multiple Locations </li></ul><ul><li>Many hosted websites went offline </li></ul><ul><li>Amazon Breached Service Agreement </li></ul>
  9. 11. <ul><li>Implementation of proper disaster recovery plan. </li></ul><ul><li>Service level agreements lacked teeth and should have been improved. </li></ul><ul><li>Apply provision from the SaaS/Cloud bill of rights. </li></ul>

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