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How_To_Manually_Reinstall_SCCM2012_Agent

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How_To_Manually_Reinstall_SCCM2012_Agent

  1. 1. Knowledge Base Article Page 1 of 5 Created On: November 6, 2014 Author: Eric J. Roberson Title How to manually reinstall SCCM2012 agent Description of Issue  In Task Scheduler, MicrosoftConfiguration ManagerConfiguration Manager Health Evaluation is missing, or the last run time is “Never.”  The C:WindowsCCM folder may be empty or missing.  Information in this solution applies to computers running Windows 7 which have been previously upgraded to an SCCM 2012 agent. Description of Resolution This solution contains several parts. Follow each section carefully. The variable {computername} refers to the remote computer. The term local computer refers to the computer from where the commands are performed. PART 1: Remove the SCCM agent Parts one and two may be performed remotely without user intervention. Connect to the remote computer, remove the old SCCM agent on the remote computer, then check the ccmsetup.log file to verify removal. 1. Open a command using an account with elevated privileges. When prompted, enter the admin user ID and password. 2. Type winrs –r:{computer_name} cmd.exe, where {computer_name} is the remote computer name.
  2. 2. Knowledge Base Article Page 2 of 5 3. Type hostname to verify connectivity to the remote computer. 4. Type CD then press Enter. 5. Type C:WindowsCCMSetupccmsetup.exe /uninstall, then press Enter. NOTE: If the CCMsetup folder is missing or corrupt, copy company.comhomecmclient to C:WindowsCCMSetup. 6. Use Windows Explorer to connect to {hostname}c$ remotely. Type cdwindowsccmsetuplogs, then press Enter. Double click the file ccmsetup.log. Scroll to the end of the log file to confirm removal of the SCCM agent.
  3. 3. Knowledge Base Article Page 3 of 5 7. Restart the remote computer. Type CDWINDOWSSYSTEM32. Then type shutdown -r -f -t 600 /c “Save your work! Restarting computer in 10 minutes for SCCM 2012 agent install.” NOTE: A warning will appear on the remote user’s computer. 8. Type ping -4 {computername} –t –w 15000. Once the ping response confirms the remote computer has restarted, continue to Part 2: Reinstall the SCCM Agent. PART 2: Reinstall the SCCM Agent Reinstall the SCCM agent on the remote computer, then check the ccmsetup.log file to verify successful installation. 1. Open a command using an account with elevated privileges (eg. A_UserID). See Part 1: Connect to the Target Computer for more information. 2. Type winrs –r:{computer_name} cmd.exe, where {computer_name} is the remote computer name. 3. Type hostname to verify connectivity to the remote computer. 4. Type CD then press Enter.
  4. 4. Knowledge Base Article Page 4 of 5 5. Type C:Windowsccmsetupccmsetup.exe SMSSITECODE=ABC SMSCACHESIZE=16384 6. Press Enter. Wait for the command to complete, then check the CCMSetup.log file. The install may take 15 minutes or longer. NOTE: SMSCACHESIZE and SMSSITECODE are case sensitive command switches. 7. Connect to {hostname}c$ remotely. Type cdwindows ccmsetuplogs, then press Enter. Double click the file ccmsetup.log. Scroll to the end of the log file to confirm installation.
  5. 5. Knowledge Base Article Page 5 of 5 8. Once the installation completes, restart the remote computer. Type CDwindowssystem32. Then, type shutdown -r -f -t 600 /c “SAVE YOUR WORK! Restarting computer in 10 minutes to complete SCCM 2012 agent installation.” NOTE: A warning will appear on the remote user’s computer. 9. The installation is complete after the remote computer restarts. Additional Information For additional support, contact the IO_Infrastructure Systems team. Revision History Revision Number Date Editor Summary of revision 1.0 6-Nov-2014 Eric Roberson Published Draft 2.0 11-Jan-2016 Eric Roberson Major revision: replaced psexec w/ winrs 2.1 23-Mar-2016 Eric Roberson Added network location for CM agent Tags SCCM 2012 agent, SCCM 2012 client

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